FAQ

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What does the AIR/SATELLITE/CABLE selection screen that appears during installation mean?

# First Steps

Why is there is a time lag between the sounds and images on my TV?

# Picture Quality/Sound Quality

I have some questions about Personal data protection policy.

# Others

How to activate Amazon Alexa?

# APPs

Video tutorials

Find all of our tutorials on our Youtube Channel.

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REPAIR SERVICE PROCESS

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TCL Home App

Request a Repair Service or follow-up on the progress of an existing one from our TCL Home App.

IOS

Google Play

TCL C805K 55 inch QLED Mini LED 144Hz 4K HDR Premium 1300nits Smart Google TV

FAQ

Where is the serial number located on my product?

Where can I purchase a new TCL remote control?

Which universal remote controls are compatible with TCL TVs?

What is the password for resetting a TV locked in parent mode?

How do you connect wireless headphones without switching off the TV’s sound?

May I connect an external hard drive to my TV?

What type of USB key can I connect to my TV?

I cannot read films using the TV’s USB port.

My TV switches itself off after 4 hours.