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FAQ
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Prime Video Not Working on Your Fire TV?
# Product Performance/Fire TV
Fire TV Remote Won't Pair? Here's What to Do
# Accessories/Fire TV
How Can I Update the Software on My Fire TV?
# Software/Fire TV
How Can I Reset My Fire TV Remote?
# Accessories/Fire TV
Managing Parental Controls on Fire TV
# First Steps/Fire TV
Adding Apps to Your Fire TV
# APPs/Fire TV
How Do I Use Alexa with Fire TV?
# APPs/Fire TV
How Can I Play Games on Fire TV?
# First Steps/Fire TV
How to Pair a Controller for Gaming on Fire TV
# Accessories/Fire TV
How to Watch Prime Video on Fire TV
# APPs/Fire TV
How Do I Create Fire TV Profiles?
# Others/Fire TV
How Can I Edit Fire TV Profiles?
# Others/Fire TV
How Can I Tailor the Apps Shown on My Fire TV's Main Menu?
# APPs/Fire TV
How Do I Change the Language on My Fire TV?
# First Steps/Fire TV
Managing App Permissions on Fire TV: Here's How
# First Steps/Fire TV
What Is Auto Offload on Fire TV?
# APPs/Fire TV
Why Is My Fire TV Remote Not Working?
# Accessories/Fire TV
How Can I Use My Smartphone as a Fire TV Remote?
# Accessories/Fire TV
Why Can't Your Fire TV Device Connect to Wi-Fi?
# Connectivity/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi During Setup
# Connectivity/Fire TV
How can I restart my home network devices?
# Connectivity/Fire TV
What is the Fire TV Network Status Tool?
# Connectivity/Fire TV
Screen Mirroring Not Working on Fire TV Devices
# Product Performance/Fire TV
Can't Remove Fire TV Logo from TV Screen?
# First Steps/Fire TV
Resolving Blank TV Display with Fire TV Devices
# Picture Quality/Fire TV
Fire TV Won't Turn On
# Product Performance/Fire TV
Disable Fire TV Screen Reader
# Others/Fire TV
How do I Restart My Fire TV Device?
# First Steps/Fire TV
How Can I Reset My Fire TV Device to Factory Settings?
# First Steps/Fire TV
Why Can't I Update My Fire TV Device?
# Smart TV/Fire TV
Why Is Prime Video Not Streaming on Your Fire TV?
# Product Performance/Fire TV
Why Is Your Fire TV App Crashing or Failing to Load?
# Product Performance/Fire TV
How to Clear App Data and Cache on Your Fire TV
# Product Performance/Fire TV
How to Uninstall Games and Apps on Your Fire TV
# APPs/Fire TV
Why Isn't 4K Ultra HD Working on My Fire TV Device?
# Picture Quality/Fire TV
How to Address Dolby Atmos or Surround Sound Issues on Fire TV
# Sound Quality/Fire TV
Troubleshooting Dolby Vision or High Dynamic Range (HDR) Issues on Fire TV Devices
# Picture Quality/Fire TV
Troubleshooting Silk Web Browser Issues on Fire TV
# APPs/Fire TV
Getting Started with Silk Web Browser on Fire TV
# APPs/Fire TV
Exploring Silk Browser Settings on Fire TV
# APPs/Fire TV
Setting Up Your Fire TV Stick: A Quick Guide
# Accessories/Fire TV
Setting Up Your Fire TV Cube
# Accessories/Fire TV
Setting Up Your Fire TV Smart TV
# APPs/Fire TV
Register Your Soundbar with Fire TV Built-in
# Accessories/Fire TV
Setting Up Your Fire TV Blaster
# Accessories/Fire TV
Setting Up Fire TV on Your Echo Show 15
# Accessories/Fire TV
Why Can't I Log into My Fire TV Account?
# APPs/Fire TV
Can I Reset My Fire TV Password If I Forget It?
# APPs/Fire TV
Can't Pair Your Fire TV Remote During Setup
# Accessories/Fire TV
Fire TV Logo Stuck on TV Screen
# First Steps/Fire TV
What can I do if there is no picture, no backlight, and no audio after turning on the TV?
# Picture Quality
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Picture Quality
What can I do if the TV screen is black but it has audio and the backlight is on?
# Picture Quality
What can I do if the video keeps flickering?
# Picture Quality
What can I do if the TV stays on the startup screen?
# Picture Quality
What can I do if the TV has a snowy picture?
# Picture Quality
What can I do if the video is fuzzy?
# Picture Quality
What can I do if the video is distorted on the TV?
# Picture Quality
What video format can I play on the TCL TV through the USB drive?
# Picture Quality
Does TCL TV support the Dolby Vision?
# Picture Quality
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Picture Quality
What can I do if the TV has no video from all sources?
# Picture Quality
What can I do if the TV has a light leakage?
# Picture Quality
What can I do if the TV has cross lines issue?
# Picture Quality
How Do I Remove Fire TV Profiles?
# Others/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi?
# Connectivity/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi During Setup
# Connectivity/Fire TV
What can I do if the TV has no power at all?
# Product Performance
What can I do if the TV cannot start up successfully from the standby status?
# Product Performance
What can I do if the TV keeps restart/power on and off always?
# Product Performance
What can I do if the TV has a horizontal line?
# Picture Quality
What can I do if the audio is abnormal when using the HDMI IN port?
# Sound Quality
What can I do if there is no sound from the TV?
# Sound Quality
What can I do if the video and audio are not synchronized on the TV?
# Sound Quality
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Sound Quality
What can I do if the audio is abnormal when using the HDMI/ARC OUT port?
# Sound Quality
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Sound Quality
What can I do if the audio is intermittent when playing the video?
# Sound Quality
What format can I play the music on the TV through the USB drive?
# Sound Quality
Does TCL TV support the Auto Volume Control function?
# Sound Quality
What can I do if the audio is abnormal when using the Headphone OUT port?
# Sound Quality
How to reset the TV to the factory default settings?
# Software
How can I update the software of the TV?
# Software
What can I do if the TV's application works slowly?
# Software
What can I do if the TV has no response after powering on?
# Software
How to check the software version of your TV?
# Software
How to update the application on the TV?
# APPs
What can I do if I have an issue to login YouTube account on the TV?
# APPs
What can I do if the TV cannot load YouTube successfully?
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
Can I download and install Skype on the TV?
# APPs
What can I do if the TV cannot connect to a wifi network successfully?
# Connectivity
What can I do if the wifi network is very slow on the TV?
# Connectivity
What can I do if there is no wifi network detected on the TV?
# Connectivity
What can I do if the wifi network is unstable on the TV?
# Connectivity
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Connectivity
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Connectivity
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Connectivity
Does the TCL TV support the HDMI 2.1?
# Others
What can I do if the TV cannot play the AV PAL video?
# Others
What can I do if the 4K video has no audio when I play the video from the USB drive?
# Sound Quality
What can I do if the Date and Time changed automatically on the TV?
# Others
How can I configure the Audio settings on the TCL TV?
# First Steps
How can I set up the Date & Time on the TCL TV?
# First Steps
Can I customize the home screen of the TCL Google TV?
# First Steps
How can I change the language of the TCL TV?
# First Steps
How can I set up the picture preference on the TCL TV?
# First Steps
How can I change the status of the LED light on the TV?
# First Steps
How can I set up the Screensaver on the TCL Google TV?
# First Steps
How can I turn on the sleep timer of the TCL TV screen?
# First Steps
How can I set up Parental Control on the TCL TV?
# First Steps
How can I change the settings of the virtual keyboard on the TCL TV?
# Smart TV
How can I adjust the clicking sound of the menu on the TCL TV?
# Smart TV
How can I check the network status and the network settings on the TCL TV?
# Connectivity
How to create Google account in TCL Google TV?
# APPs
How can I connect the Cable/Satellite box to the TCL TV?
# Connectivity
How can I connect the computer/PC to the TCL TV?
# Connectivity
Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?
# Connectivity
How can I connect the sound bar to the TV?
# Connectivity
How to scan the channel for my TV?
# Smart TV
Can I clear my current channel list?
# Smart TV
Can I stream channel from my mobile devices to the TCL TV?
# Smart TV
What can I do if the TV remote does not work properly?
# Accessories
Where can I purchase the accessories?
# Accessories
How to pair the Bluetooth device with the TCL TV?
# Accessories
What can I do if the TV has an intermittent black screen issue?
# Picture Quality
Fire TV User Profiles: The Basics
# Others/Fire TV
What can I do if the TV has no power at all?
# Product Performance
Prime Video Not Working on Your Fire TV?
# APPs
How to pair the Bluetooth device with the TCL TV?
# Accessories
Where can I purchase the accessories?
# Accessories
What can I do if the TV remote does not work properly?
# Accessories
Can I stream channel from my mobile devices to the TCL TV?
# Smart TV
Can I clear my current channel list?
# Smart TV
How to scan the channel for my TV?
# Smart TV
How can I connect the sound bar to the TV?
# Connectivity
Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?
# Connectivity
How can I connect the computer/PC to the TCL TV?
# Connectivity
How can I connect the Cable/Satellite box to the TCL TV?
# Connectivity
How to create Google account in TCL Google TV?
# APPs
How can I check the network status and the network settings on the TCL TV?
# Connectivity
How can I adjust the clicking sound of the menu on the TCL TV?
# Smart TV
How can I change the settings of the virtual keyboard on the TCL TV?
# First Steps
How can I set up Parental Control on the TCL TV?
# First Steps
How can I turn on the sleep timer of the TCL TV screen?
# First Steps
How can I set up the Screensaver on the TCL Google TV?
# First Steps
How can I change the status of the LED light on the TV?
# First Steps
How can I set up the picture preference on the TCL TV?
# First Steps
How can I change the language of the TCL TV?
# First Steps
Can I customize the home screen of the TCL Google TV?
# First Steps
How can I set up the Date & Time on the TCL TV?
# First Steps
How can I configure the Audio settings on the TCL TV?
# First Steps
What can I do if the Date and Time changed automatically on the TV?
# Others
What can I do if the 4K video has no audio when I play the video from the USB drive?
# Picture Quality/Sound Quality
What can I do if the TV cannot play the AV PAL video?
# Others
Does the TCL TV support the HDMI 2.1?
# Others
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Connectivity
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Connectivity
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Connectivity
What can I do if the wifi network is unstable on the TV?
# Connectivity
What can I do if the wifi network is very slow on the TV?
# Connectivity
What can I do if the TV cannot connect to a wifi network successfully?
# Connectivity
Can I download and install Skype on the TV?
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
What can I do if the TV cannot load YouTube successfully?
# APPs
What can I do if I have an issue to login YouTube account on the TV?
# APPs
How to update the application on the TV?
# APPs
How to check the software version of your TV?
# Software
What can I do if the TV has no response after powering on?
# Software
What can I do if the TV's application works slowly?
# Software
How can I update the software of the TV?
# Software
How to reset the TV to the factory default settings?
# Software
What can I do if the audio is abnormal when using the Headphone OUT port?
# Picture Quality/Sound Quality
Does TCL TV support the Auto Volume Control function?
# Picture Quality/Sound Quality
What format can I play the music on the TV through the USB drive?
# Picture Quality/Sound Quality
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Picture Quality/Sound Quality
What can I do if the audio is intermittent when playing the video?
# Picture Quality/Sound Quality
What can I do if the audio is abnormal when using the HDMI/ARC OUT port?
# Picture Quality/Sound Quality
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Picture Quality/Sound Quality
What can I do if the video and audio are not synchronized on the TV?
# Picture Quality/Sound Quality
What can I do if there is no sound from the TV?
# Picture Quality/Sound Quality
What can I do if the audio is abnormal when using the HDMI IN port?
# Picture Quality/Sound Quality
What can I do if the TV has cross lines issue?
# Product Performance
What can I do if the TV has a light leakage?
# Picture Quality/Sound Quality
What can I do if the TV has a horizontal line?
# Picture Quality/Sound Quality
What can I do if the TV has an intermittent black screen issue?
# Picture Quality/Sound Quality
What can I do if the TV has no video from all sources?
# Picture Quality/Sound Quality
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Picture Quality/Sound Quality
Does TCL TV support the Dolby Vision?
# Picture Quality/Sound Quality
What video format can I play on the TCL TV through the USB drive?
# Picture Quality/Sound Quality
What can I do if the video is distorted on the TV?
# Picture Quality/Sound Quality
What can I do if the TV has a snowy picture?
# Picture Quality/Sound Quality
What can I do if the video is fuzzy?
# Picture Quality/Sound Quality
What can I do if the TV stays on the startup screen?
# Picture Quality/Sound Quality
What can I do if the TV screen is black but it has audio and the backlight is on?
# Picture Quality/Sound Quality
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Picture Quality/Sound Quality
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