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FAQ
Filters
Prime Video Not Working on Your Fire TV?
# Product Performance/Fire TV
Fire TV Remote Won't Pair? Here's What to Do
# Accessories/Fire TV
How Can I Update the Software on My Fire TV?
# Software/Fire TV
How Can I Reset My Fire TV Remote?
# Accessories/Fire TV
Managing Parental Controls on Fire TV
# First Steps/Fire TV
Adding Apps to Your Fire TV
# APPs/Fire TV
How Do I Use Alexa with Fire TV?
# APPs/Fire TV
How Can I Play Games on Fire TV?
# First Steps/Fire TV
How to Pair a Controller for Gaming on Fire TV
# Accessories/Fire TV
How to Watch Prime Video on Fire TV
# APPs/Fire TV
How Do I Create Fire TV Profiles?
# Others/Fire TV
How Can I Edit Fire TV Profiles?
# Others/Fire TV
How Can I Tailor the Apps Shown on My Fire TV's Main Menu?
# APPs/Fire TV
How Do I Change the Language on My Fire TV?
# First Steps/Fire TV
Managing App Permissions on Fire TV: Here's How
# First Steps/Fire TV
What Is Auto Offload on Fire TV?
# APPs/Fire TV
Why Is My Fire TV Remote Not Working?
# Accessories/Fire TV
How Can I Use My Smartphone as a Fire TV Remote?
# Accessories/Fire TV
Why Can't Your Fire TV Device Connect to Wi-Fi?
# Connectivity/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi During Setup
# Connectivity/Fire TV
How can I restart my home network devices?
# Connectivity/Fire TV
What is the Fire TV Network Status Tool?
# Connectivity/Fire TV
Screen Mirroring Not Working on Fire TV Devices
# Product Performance/Fire TV
Can't Remove Fire TV Logo from TV Screen?
# First Steps/Fire TV
Resolving Blank TV Display with Fire TV Devices
# Picture Quality/Fire TV
Fire TV Won't Turn On
# Product Performance/Fire TV
Disable Fire TV Screen Reader
# Others/Fire TV
How do I Restart My Fire TV Device?
# First Steps/Fire TV
How Can I Reset My Fire TV Device to Factory Settings?
# First Steps/Fire TV
Why Can't I Update My Fire TV Device?
# Smart TV/Fire TV
Why Is Prime Video Not Streaming on Your Fire TV?
# Product Performance/Fire TV
Why Is Your Fire TV App Crashing or Failing to Load?
# Product Performance/Fire TV
How to Clear App Data and Cache on Your Fire TV
# Product Performance/Fire TV
How to Uninstall Games and Apps on Your Fire TV
# APPs/Fire TV
Why Isn't 4K Ultra HD Working on My Fire TV Device?
# Picture Quality/Fire TV
How to Address Dolby Atmos or Surround Sound Issues on Fire TV
# Sound Quality/Fire TV
Troubleshooting Dolby Vision or High Dynamic Range (HDR) Issues on Fire TV Devices
# Picture Quality/Fire TV
Troubleshooting Silk Web Browser Issues on Fire TV
# APPs/Fire TV
Getting Started with Silk Web Browser on Fire TV
# APPs/Fire TV
Exploring Silk Browser Settings on Fire TV
# APPs/Fire TV
Setting Up Your Fire TV Stick: A Quick Guide
# Accessories/Fire TV
Setting Up Your Fire TV Cube
# Accessories/Fire TV
Setting Up Your Fire TV Smart TV
# APPs/Fire TV
Register Your Soundbar with Fire TV Built-in
# Accessories/Fire TV
Setting Up Your Fire TV Blaster
# Accessories/Fire TV
Setting Up Fire TV on Your Echo Show 15
# Accessories/Fire TV
Why Can't I Log into My Fire TV Account?
# APPs/Fire TV
Can I Reset My Fire TV Password If I Forget It?
# APPs/Fire TV
Can't Pair Your Fire TV Remote During Setup
# Accessories/Fire TV
Fire TV Logo Stuck on TV Screen
# First Steps/Fire TV
What can I do if there is no picture, no backlight, and no audio after turning on the TV?
# Picture Quality
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Picture Quality
What can I do if the TV screen is black but it has audio and the backlight is on?
# Picture Quality
What can I do if the video keeps flickering?
# Picture Quality
What can I do if the TV stays on the startup screen?
# Picture Quality
What can I do if the TV has a snowy picture?
# Picture Quality
What can I do if the video is fuzzy?
# Picture Quality
What can I do if the video is distorted on the TV?
# Picture Quality
What video format can I play on the TCL TV through the USB drive?
# Picture Quality
Does TCL TV support the Dolby Vision?
# Picture Quality
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Picture Quality
What can I do if the TV has no video from all sources?
# Picture Quality
What can I do if the TV has a light leakage?
# Picture Quality
What can I do if the TV has cross lines issue?
# Picture Quality
How Do I Remove Fire TV Profiles?
# Others/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi?
# Connectivity/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi During Setup
# Connectivity/Fire TV
What can I do if the TV has no power at all?
# Product Performance
What can I do if the TV cannot start up successfully from the standby status?
# Product Performance
What can I do if the TV keeps restart/power on and off always?
# Product Performance
What can I do if the TV has a horizontal line?
# Picture Quality
What can I do if the audio is abnormal when using the HDMI IN port?
# Sound Quality
What can I do if there is no sound from the TV?
# Sound Quality
What can I do if the video and audio are not synchronized on the TV?
# Sound Quality
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Sound Quality
What can I do if the audio is abnormal when using the HDMI/ARC OUT port?
# Sound Quality
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Sound Quality
What can I do if the audio is intermittent when playing the video?
# Sound Quality
What format can I play the music on the TV through the USB drive?
# Sound Quality
Does TCL TV support the Auto Volume Control function?
# Sound Quality
What can I do if the audio is abnormal when using the Headphone OUT port?
# Sound Quality
How to reset the TV to the factory default settings?
# Software
How can I update the software of the TV?
# Software
What can I do if the TV's application works slowly?
# Software
What can I do if the TV has no response after powering on?
# Software
How to check the software version of your TV?
# Software
How to update the application on the TV?
# APPs
What can I do if I have an issue to login YouTube account on the TV?
# APPs
What can I do if the TV cannot load YouTube successfully?
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
Can I download and install Skype on the TV?
# APPs
What can I do if the TV cannot connect to a wifi network successfully?
# Connectivity
What can I do if the wifi network is very slow on the TV?
# Connectivity
What can I do if there is no wifi network detected on the TV?
# Connectivity
What can I do if the wifi network is unstable on the TV?
# Connectivity
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Connectivity
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Connectivity
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Connectivity
Does the TCL TV support the HDMI 2.1?
# Others
What can I do if the TV cannot play the AV PAL video?
# Others
What can I do if the 4K video has no audio when I play the video from the USB drive?
# Sound Quality
What can I do if the Date and Time changed automatically on the TV?
# Others
How can I configure the Audio settings on the TCL TV?
# First Steps
How can I set up the Date & Time on the TCL TV?
# First Steps
Can I customize the home screen of the TCL Google TV?
# First Steps
How can I change the language of the TCL TV?
# First Steps
How can I set up the picture preference on the TCL TV?
# First Steps
How can I change the status of the LED light on the TV?
# First Steps
How can I set up the Screensaver on the TCL Google TV?
# First Steps
How can I turn on the sleep timer of the TCL TV screen?
# First Steps
How can I set up Parental Control on the TCL TV?
# First Steps
How can I change the settings of the virtual keyboard on the TCL TV?
# Smart TV
How can I adjust the clicking sound of the menu on the TCL TV?
# Smart TV
How can I check the network status and the network settings on the TCL TV?
# Connectivity
How to create Google account in TCL Google TV?
# APPs
How can I connect the Cable/Satellite box to the TCL TV?
# Connectivity
How can I connect the computer/PC to the TCL TV?
# Connectivity
Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?
# Connectivity
How can I connect the sound bar to the TV?
# Connectivity
How to scan the channel for my TV?
# Smart TV
Can I clear my current channel list?
# Smart TV
Can I stream channel from my mobile devices to the TCL TV?
# Smart TV
What can I do if the TV remote does not work properly?
# Accessories
Where can I purchase the accessories?
# Accessories
How to pair the Bluetooth device with the TCL TV?
# Accessories
What can I do if the TV has an intermittent black screen issue?
# Picture Quality
Fire TV User Profiles: The Basics
# Others/Fire TV
What can I do if the TV has no power at all?
# Product Performance
Despite being connected to the TV via HDMI ARC, I am not able to increase or decrease the volume on the soundbar using TV remote.
# Picture Quality/Sound Quality
What is HDMI ARC?
# Others
Why are the audio and video out-of-sync when using the subwoofer?
# Picture Quality/Sound Quality
Why do I Lose my Wireless Connection with the subwoofer?
# Connectivity
Where should I put my wireless subwoofer?
# Accessories
What types of USB drives, drive formats or maximum drive sizes are supported?
# Accessories
How close do the subwoofer and soundbar need to be placed to keep a reliable wireless connection?
# Connectivity
How do I connect my TV to the soundbar wirelessly?
# Connectivity
How to correct a lip-sync problem?
# Product Performance
How can I stop my soundbar from turning off automatically?
# Product Performance
Why does my soundbar turn off by itself?
# Product Performance
After placing the soundbar in front of the TV, I am not able to control the TV.
# Product Performance
I have connected my soundbar to the TV via optical cable, but I don’t hear any sound.
# Picture Quality/Sound Quality
Can I wall mount the soundbar?
# Others
Can I connect additional surround sound speakers using the Bluetooth feature?
# Accessories
"Why do I Lose my Wireless Connection with the mobile streaming device (phone, laptop, tablet)? "
# Connectivity
How many optical cables do you need to connect if you don't want to use Bluetooth?
# Connectivity
How to fix the echo effect?
# Picture Quality/Sound Quality
Will this soundbar work with a HDTV that is not a smart TV?
# Others
Does this soundbar work with any TV?
# Others
Should I place my Soundbar below or above my TV?
# Others
Prime Video Not Working on Your Fire TV?
# APPs
How to pair the Bluetooth device with the TCL TV?
# Accessories
Where can I purchase the accessories?
# Accessories
What can I do if the TV remote does not work properly?
# Accessories
Can I stream channel from my mobile devices to the TCL TV?
# Smart TV
Can I clear my current channel list?
# Smart TV
How to scan the channel for my TV?
# Smart TV
How can I connect the sound bar to the TV?
# Connectivity
Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?
# Connectivity
How can I connect the computer/PC to the TCL TV?
# Connectivity
How can I connect the Cable/Satellite box to the TCL TV?
# Connectivity
How to create Google account in TCL Google TV?
# APPs
How can I check the network status and the network settings on the TCL TV?
# Connectivity
How can I adjust the clicking sound of the menu on the TCL TV?
# Smart TV
How can I change the settings of the virtual keyboard on the TCL TV?
# First Steps
How can I set up Parental Control on the TCL TV?
# First Steps
How can I turn on the sleep timer of the TCL TV screen?
# First Steps
How can I set up the Screensaver on the TCL Google TV?
# First Steps
How can I change the status of the LED light on the TV?
# First Steps
How can I set up the picture preference on the TCL TV?
# First Steps
How can I change the language of the TCL TV?
# First Steps
Can I customize the home screen of the TCL Google TV?
# First Steps
How can I set up the Date & Time on the TCL TV?
# First Steps
How can I configure the Audio settings on the TCL TV?
# First Steps
What can I do if the Date and Time changed automatically on the TV?
# Others
What can I do if the 4K video has no audio when I play the video from the USB drive?
# Picture Quality/Sound Quality
What can I do if the TV cannot play the AV PAL video?
# Others
Does the TCL TV support the HDMI 2.1?
# Others
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Connectivity
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Connectivity
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Connectivity
What can I do if the wifi network is unstable on the TV?
# Connectivity
What can I do if the wifi network is very slow on the TV?
# Connectivity
What can I do if the TV cannot connect to a wifi network successfully?
# Connectivity
Can I download and install Skype on the TV?
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
What can I do if the TV cannot load YouTube successfully?
# APPs
What can I do if I have an issue to login YouTube account on the TV?
# APPs
How to update the application on the TV?
# APPs
How to check the software version of your TV?
# Software
What can I do if the TV has no response after powering on?
# Software
What can I do if the TV's application works slowly?
# Software
How can I update the software of the TV?
# Software
How to reset the TV to the factory default settings?
# Software
What can I do if the audio is abnormal when using the Headphone OUT port?
# Picture Quality/Sound Quality
Does TCL TV support the Auto Volume Control function?
# Picture Quality/Sound Quality
What format can I play the music on the TV through the USB drive?
# Picture Quality/Sound Quality
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Picture Quality/Sound Quality
What can I do if the audio is intermittent when playing the video?
# Picture Quality/Sound Quality
What can I do if the audio is abnormal when using the HDMI/ARC OUT port?
# Picture Quality/Sound Quality
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Picture Quality/Sound Quality
What can I do if the video and audio are not synchronized on the TV?
# Picture Quality/Sound Quality
What can I do if there is no sound from the TV?
# Picture Quality/Sound Quality
What can I do if the audio is abnormal when using the HDMI IN port?
# Picture Quality/Sound Quality
What can I do if the TV has cross lines issue?
# Product Performance
What can I do if the TV has a light leakage?
# Picture Quality/Sound Quality
What can I do if the TV has a horizontal line?
# Picture Quality/Sound Quality
What can I do if the TV has an intermittent black screen issue?
# Picture Quality/Sound Quality
What can I do if the TV has no video from all sources?
# Picture Quality/Sound Quality
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Picture Quality/Sound Quality
Does TCL TV support the Dolby Vision?
# Picture Quality/Sound Quality
What video format can I play on the TCL TV through the USB drive?
# Picture Quality/Sound Quality
What can I do if the video is distorted on the TV?
# Picture Quality/Sound Quality
What can I do if the TV has a snowy picture?
# Picture Quality/Sound Quality
What can I do if the video is fuzzy?
# Picture Quality/Sound Quality
What can I do if the TV stays on the startup screen?
# Picture Quality/Sound Quality
What can I do if the TV screen is black but it has audio and the backlight is on?
# Picture Quality/Sound Quality
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Picture Quality/Sound Quality
What to do if the Washing Machine has a peculiar smell?
# Odors
Does this soundbar work with any TV?
# Others
How to fix the echo effect?
# Picture Quality/Sound Quality
What are the types of sound modes:
# Others
How do I get the best Wi-Fi connection?
# Connectivity
During pairing, what is the status indicated by the subwoofer LED?
# First Steps
If soundbar has no sound
# Picture Quality/Sound Quality
How to make my remote control function properly again
# Accessories
How to hear more clear sound
# Picture Quality/Sound Quality
How to find the Bluetooth name of this soundbar on my Bluetooth device
# Connectivity
How to connect to wifi and Google Home
# Connectivity
How to connect to wifi and AirPlay
# Connectivity
How do I find the Model Number and Serial Number on TCL Sound Bars
# Others
Why are the audio and video out-of-sync when using the subwoofer
# Picture Quality/Sound Quality
How to adjust the TCL Sound Bar volume using the TV Remote
# Accessories
Can I buy a separate Subwoofer to pair with my TS5 or TS7?
# Accessories
Refrigerator does not work, the refrigeration effect is poor
# Cooling
The door is too tight and not so easy to open
# Door Issues
There is a sound like a water ripple in refrigerator
# Noises
There is a “Click” or a "Tick" sound in my refrigerator
# Noises
There is an abnormal sound in refrigerator
# Noises
The freezer door almost opens (slighty/half opens) itself for the while during the closing of the refigerator door.
# Door Issues
Is it possible to set the "OF" (or "0F") on the control panel (display panel) for the refrigerator compartment? What does it mean?
# Error codes
Where is the serial number located on my product?
# Others
Where can I purchase a new TCL remote control?
# Accessories
Which universal remote controls are compatible with TCL TVs?
# Accessories
What is the password for resetting a TV locked in parent mode?
# Password
How do you connect wireless headphones without switching off the TV’s sound?
# Accessories
May I connect an external hard drive to my TV?
# Connectivity
What type of USB key can I connect to my TV?
# Connectivity
I cannot read films using the TV’s USB port.
# Connectivity
My TV switches itself off after 4 hours.
# Product Performance
What does the AIR/SATELLITE/CABLE selection screen that appears during installation mean?
# First Steps
Why is there is a time lag between the sounds and images on my TV?
# Picture Quality/Sound Quality
I have some questions about Personal data protection policy.
# Others
How to activate Amazon Alexa?
# APPs
I cannot change the temperature setting for the "ECO 40-60" program. How to do it?
# Energy Efficiency
Water remains in the Washing Machine drum after the wash cycle is finished. Why?
# Daily Use
Why are my clothes still wet after washing, even with the spin speed set to the highest level?
# Daily Use
I saw that if I use the Super Quick washing program, the washing powder remains on my clothes after the end of washing. Why?
# Daily Use
I have just installed my Washing Machine and found a small amount of water inside the drum. Does it mean this appliance was used?
# Others
How to avoid the noisy operation of the Washing Machine and excessive vibrations?
# Noises
Error Codes.
# Error Codes
Why is the water inflow into my Washing Machine slow?
# Daily Use
Why is my Washing Machine leaking from the bottom?
# Leaks
Why is water leaking from my Washing Machine's water inlet pipe?
# Leaks
What should I do if the door of my washing machine won't close?
# Door Issues
My Washing Machine does not clean.
# Daily Use
My Washing Machine has a poor washing.
# Daily Use
The washing machine is not filling with water
# Daily Use
Why has the Washing Machine stopped during operation?
# Daily Use
How to switch LED indicator of the subwoofer (when off)
# Equipment use
How to do a factory reset
# Equipment use
If soundbar has no power
# Equipment use
How can I create a video of what’s on the screen?
# Basic Settings
How can I change the permissions for my apps?
# Basic Settings
How can I upgrade my device?
# Basic Settings
What to do with my used terminals?
# Basic Settings
How can I change the language of the device?
# Basic Settings
How can I check the IMEI number of my device?
# Basic Settings
How can I manage app notifications quickly and easily?
# Basic Settings
How can I change font size on display?
# Basic Settings
How can I take a screenshot?
# Basic Settings
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
What should I do if my device cannot send or receive messages?
# Message
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
How can I transfer data from the internal storage to the SD card?
# Storage
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
What should I do if my device cannot power on?
# Troubleshooting
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
What should I do if I cannot receive calls or miss calls constantly?
# Device
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
How to remove Google account from your device?
# Security
What should I do if the in-built applications of my device do not work?
# Internet & Applications
What should I do if my device’s battery drains under normal use?
# Troubleshooting
What should I do if the navigation buttons disappear from my screen?
# Home Screen
How can I set up my SD card?
# Storage
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
What should I do if my device system lags or freezes?
# Troubleshooting
How can I perform a factory reset on my device?
# Back Up & Reset
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
How can I use the Multi-screen Share function?
# Device
What can I do if my device heats up?
# Troubleshooting
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
What should I do if my device auto powers off?
# Troubleshooting
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
What should I do if I cannot turn on the camera app?
# Camera
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
How can I check the IMEI number of my device?
# Basic Settings
How can I upgrade my device?
# Basic Settings
What should I do if my device auto powers off?
# Troubleshooting
What should I do if my device’s battery drains under normal use?
# Troubleshooting
What should I do if my device cannot power on?
# Troubleshooting
What can I do if my device heats up?
# Troubleshooting
How can I use a SIM card to make video calls?
# Device
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What should I do if I cannot receive calls or miss calls constantly?
# Device
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
How to remove Google account from your device?
# Security
How can I change font size on display?
# Basic Settings
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
How can I take a screenshot?
# Basic Settings
What should I do if my device system lags or freezes?
# Troubleshooting
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
How can I use the Multi-screen Share function?
# Device
How can I change the permissions for my apps?
# Basic Settings
How can I change the language of the device?
# Basic Settings
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
How can I manage app notifications quickly and easily?
# Basic Settings
What should I do if I cannot receive calls or miss calls constantly?
# Device
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
What to do with my used terminals?
# Basic Settings
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
What should I do if the in-built applications of my device do not work?
# Internet & Applications
How can I set up my SD card?
# Storage
What should I do if my device cannot send or receive messages?
# Message
What should I do if the navigation buttons disappear from my screen?
# Home Screen
How can I create a video of what’s on the screen?
# Basic Settings
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
How can I transfer data from the internal storage to the SD card?
# Storage
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
How can I perform a factory reset on my device?
# Back Up & Reset
There is condensation or frosting at the freezing chamber door surface or food surface
# Cooling
The surface between fridge chamber and freezer chamber is warm
# Daily use
Foods in refrigerating chamber are frozen
# Cooling
The sides of the fridge are warm or hot
# Daily use
Prime Video Not Working on Your Fire TV?
# Product Performance/Fire TV
Fire TV Remote Won't Pair? Here's What to Do
# Accessories/Fire TV
How Can I Update the Software on My Fire TV?
# Software/Fire TV
How Can I Reset My Fire TV Remote?
# Accessories/Fire TV
Managing Parental Controls on Fire TV
# First Steps/Fire TV
Adding Apps to Your Fire TV
# APPs/Fire TV
How Do I Use Alexa with Fire TV?
# APPs/Fire TV
How Can I Play Games on Fire TV?
# First Steps/Fire TV
How to Pair a Controller for Gaming on Fire TV
# Accessories/Fire TV
How to Watch Prime Video on Fire TV
# APPs/Fire TV
How Do I Create Fire TV Profiles?
# Others/Fire TV
How Can I Edit Fire TV Profiles?
# Others/Fire TV
How Can I Tailor the Apps Shown on My Fire TV's Main Menu?
# APPs/Fire TV
How Do I Change the Language on My Fire TV?
# First Steps/Fire TV
Managing App Permissions on Fire TV: Here's How
# First Steps/Fire TV
What Is Auto Offload on Fire TV?
# APPs/Fire TV
Why Is My Fire TV Remote Not Working?
# Accessories/Fire TV
How Can I Use My Smartphone as a Fire TV Remote?
# Accessories/Fire TV
Why Can't Your Fire TV Device Connect to Wi-Fi?
# Connectivity/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi During Setup
# Connectivity/Fire TV
How can I restart my home network devices?
# Connectivity/Fire TV
What is the Fire TV Network Status Tool?
# Connectivity/Fire TV
Screen Mirroring Not Working on Fire TV Devices
# Product Performance/Fire TV
Can't Remove Fire TV Logo from TV Screen?
# First Steps/Fire TV
Resolving Blank TV Display with Fire TV Devices
# Picture Quality/Fire TV
Fire TV Won't Turn On
# Product Performance/Fire TV
Disable Fire TV Screen Reader
# Others/Fire TV
How do I Restart My Fire TV Device?
# First Steps/Fire TV
How Can I Reset My Fire TV Device to Factory Settings?
# First Steps/Fire TV
Why Can't I Update My Fire TV Device?
# Smart TV/Fire TV
Why Is Prime Video Not Streaming on Your Fire TV?
# Product Performance/Fire TV
Why Is Your Fire TV App Crashing or Failing to Load?
# Product Performance/Fire TV
How to Clear App Data and Cache on Your Fire TV
# Product Performance/Fire TV
How to Uninstall Games and Apps on Your Fire TV
# APPs/Fire TV
Why Isn't 4K Ultra HD Working on My Fire TV Device?
# Picture Quality/Fire TV
How to Address Dolby Atmos or Surround Sound Issues on Fire TV
# Sound Quality/Fire TV
Troubleshooting Dolby Vision or High Dynamic Range (HDR) Issues on Fire TV Devices
# Picture Quality/Fire TV
Troubleshooting Silk Web Browser Issues on Fire TV
# APPs/Fire TV
Getting Started with Silk Web Browser on Fire TV
# APPs/Fire TV
Exploring Silk Browser Settings on Fire TV
# APPs/Fire TV
Setting Up Your Fire TV Stick: A Quick Guide
# Accessories/Fire TV
Setting Up Your Fire TV Cube
# Accessories/Fire TV
Setting Up Your Fire TV Smart TV
# APPs/Fire TV
Register Your Soundbar with Fire TV Built-in
# Accessories/Fire TV
Setting Up Your Fire TV Blaster
# Accessories/Fire TV
Setting Up Fire TV on Your Echo Show 15
# Accessories/Fire TV
Why Can't I Log into My Fire TV Account?
# APPs/Fire TV
Can I Reset My Fire TV Password If I Forget It?
# APPs/Fire TV
Can't Pair Your Fire TV Remote During Setup
# Accessories/Fire TV
Fire TV Logo Stuck on TV Screen
# First Steps/Fire TV
What can I do if there is no picture, no backlight, and no audio after turning on the TV?
# Picture Quality
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Picture Quality
What can I do if the TV screen is black but it has audio and the backlight is on?
# Picture Quality
What can I do if the video keeps flickering?
# Picture Quality
What can I do if the TV stays on the startup screen?
# Picture Quality
What can I do if the TV has a snowy picture?
# Picture Quality
What can I do if the video is fuzzy?
# Picture Quality
What can I do if the video is distorted on the TV?
# Picture Quality
What video format can I play on the TCL TV through the USB drive?
# Picture Quality
Does TCL TV support the Dolby Vision?
# Picture Quality
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Picture Quality
What can I do if the TV has no video from all sources?
# Picture Quality
What can I do if the TV has a light leakage?
# Picture Quality
What can I do if the TV has cross lines issue?
# Picture Quality
How Do I Remove Fire TV Profiles?
# Others/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi?
# Connectivity/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi During Setup
# Connectivity/Fire TV
What can I do if the TV has no power at all?
# Product Performance
What can I do if the TV cannot start up successfully from the standby status?
# Product Performance
What can I do if the TV keeps restart/power on and off always?
# Product Performance
What can I do if the TV has a horizontal line?
# Picture Quality
What can I do if the audio is abnormal when using the HDMI IN port?
# Sound Quality
What can I do if there is no sound from the TV?
# Sound Quality
What can I do if the video and audio are not synchronized on the TV?
# Sound Quality
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Sound Quality
What can I do if the audio is abnormal when using the HDMI/ARC OUT port?
# Sound Quality
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Sound Quality
What can I do if the audio is intermittent when playing the video?
# Sound Quality
What format can I play the music on the TV through the USB drive?
# Sound Quality
Does TCL TV support the Auto Volume Control function?
# Sound Quality
What can I do if the audio is abnormal when using the Headphone OUT port?
# Sound Quality
How to reset the TV to the factory default settings?
# Software
How can I update the software of the TV?
# Software
What can I do if the TV's application works slowly?
# Software
What can I do if the TV has no response after powering on?
# Software
How to check the software version of your TV?
# Software
How to update the application on the TV?
# APPs
What can I do if I have an issue to login YouTube account on the TV?
# APPs
What can I do if the TV cannot load YouTube successfully?
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
Can I download and install Skype on the TV?
# APPs
What can I do if the TV cannot connect to a wifi network successfully?
# Connectivity
What can I do if the wifi network is very slow on the TV?
# Connectivity
What can I do if there is no wifi network detected on the TV?
# Connectivity
What can I do if the wifi network is unstable on the TV?
# Connectivity
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Connectivity
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Connectivity
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Connectivity
Does the TCL TV support the HDMI 2.1?
# Others
What can I do if the TV cannot play the AV PAL video?
# Others
What can I do if the 4K video has no audio when I play the video from the USB drive?
# Sound Quality
What can I do if the Date and Time changed automatically on the TV?
# Others
How can I configure the Audio settings on the TCL TV?
# First Steps
How can I set up the Date & Time on the TCL TV?
# First Steps
Can I customize the home screen of the TCL Google TV?
# First Steps
How can I change the language of the TCL TV?
# First Steps
How can I set up the picture preference on the TCL TV?
# First Steps
How can I change the status of the LED light on the TV?
# First Steps
How can I set up the Screensaver on the TCL Google TV?
# First Steps
How can I turn on the sleep timer of the TCL TV screen?
# First Steps
How can I set up Parental Control on the TCL TV?
# First Steps
How can I change the settings of the virtual keyboard on the TCL TV?
# Smart TV
How can I adjust the clicking sound of the menu on the TCL TV?
# Smart TV
How can I check the network status and the network settings on the TCL TV?
# Connectivity
How to create Google account in TCL Google TV?
# APPs
How can I connect the Cable/Satellite box to the TCL TV?
# Connectivity
How can I connect the computer/PC to the TCL TV?
# Connectivity
Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?
# Connectivity
How can I connect the sound bar to the TV?
# Connectivity
How to scan the channel for my TV?
# Smart TV
Can I clear my current channel list?
# Smart TV
Can I stream channel from my mobile devices to the TCL TV?
# Smart TV
What can I do if the TV remote does not work properly?
# Accessories
Where can I purchase the accessories?
# Accessories
How to pair the Bluetooth device with the TCL TV?
# Accessories
What can I do if the TV has an intermittent black screen issue?
# Picture Quality
Fire TV User Profiles: The Basics
# Others/Fire TV
What can I do if the TV has no power at all?
# Product Performance
Despite being connected to the TV via HDMI ARC, I am not able to increase or decrease the volume on the soundbar using TV remote.
# Picture Quality/Sound Quality
What is HDMI ARC?
# Others
Why are the audio and video out-of-sync when using the subwoofer?
# Picture Quality/Sound Quality
Why do I Lose my Wireless Connection with the subwoofer?
# Connectivity
Where should I put my wireless subwoofer?
# Accessories
What types of USB drives, drive formats or maximum drive sizes are supported?
# Accessories
How close do the subwoofer and soundbar need to be placed to keep a reliable wireless connection?
# Connectivity
How do I connect my TV to the soundbar wirelessly?
# Connectivity
How to correct a lip-sync problem?
# Product Performance
How can I stop my soundbar from turning off automatically?
# Product Performance
Why does my soundbar turn off by itself?
# Product Performance
After placing the soundbar in front of the TV, I am not able to control the TV.
# Product Performance
I have connected my soundbar to the TV via optical cable, but I don’t hear any sound.
# Picture Quality/Sound Quality
Can I wall mount the soundbar?
# Others
Can I connect additional surround sound speakers using the Bluetooth feature?
# Accessories
"Why do I Lose my Wireless Connection with the mobile streaming device (phone, laptop, tablet)? "
# Connectivity
How many optical cables do you need to connect if you don't want to use Bluetooth?
# Connectivity
How to fix the echo effect?
# Picture Quality/Sound Quality
Will this soundbar work with a HDTV that is not a smart TV?
# Others
Does this soundbar work with any TV?
# Others
Should I place my Soundbar below or above my TV?
# Others
Prime Video Not Working on Your Fire TV?
# APPs
How to pair the Bluetooth device with the TCL TV?
# Accessories
Where can I purchase the accessories?
# Accessories
What can I do if the TV remote does not work properly?
# Accessories
Can I stream channel from my mobile devices to the TCL TV?
# Smart TV
Can I clear my current channel list?
# Smart TV
How to scan the channel for my TV?
# Smart TV
How can I connect the sound bar to the TV?
# Connectivity
Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?
# Connectivity
How can I connect the computer/PC to the TCL TV?
# Connectivity
How can I connect the Cable/Satellite box to the TCL TV?
# Connectivity
How to create Google account in TCL Google TV?
# APPs
How can I check the network status and the network settings on the TCL TV?
# Connectivity
How can I adjust the clicking sound of the menu on the TCL TV?
# Smart TV
How can I change the settings of the virtual keyboard on the TCL TV?
# First Steps
How can I set up Parental Control on the TCL TV?
# First Steps
How can I turn on the sleep timer of the TCL TV screen?
# First Steps
How can I set up the Screensaver on the TCL Google TV?
# First Steps
How can I change the status of the LED light on the TV?
# First Steps
How can I set up the picture preference on the TCL TV?
# First Steps
How can I change the language of the TCL TV?
# First Steps
Can I customize the home screen of the TCL Google TV?
# First Steps
How can I set up the Date & Time on the TCL TV?
# First Steps
How can I configure the Audio settings on the TCL TV?
# First Steps
What can I do if the Date and Time changed automatically on the TV?
# Others
What can I do if the 4K video has no audio when I play the video from the USB drive?
# Picture Quality/Sound Quality
What can I do if the TV cannot play the AV PAL video?
# Others
Does the TCL TV support the HDMI 2.1?
# Others
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Connectivity
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Connectivity
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Connectivity
What can I do if the wifi network is unstable on the TV?
# Connectivity
What can I do if the wifi network is very slow on the TV?
# Connectivity
What can I do if the TV cannot connect to a wifi network successfully?
# Connectivity
Can I download and install Skype on the TV?
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
What can I do if the TV cannot load YouTube successfully?
# APPs
What can I do if I have an issue to login YouTube account on the TV?
# APPs
How to update the application on the TV?
# APPs
How to check the software version of your TV?
# Software
What can I do if the TV has no response after powering on?
# Software
What can I do if the TV's application works slowly?
# Software
How can I update the software of the TV?
# Software
How to reset the TV to the factory default settings?
# Software
What can I do if the audio is abnormal when using the Headphone OUT port?
# Picture Quality/Sound Quality
Does TCL TV support the Auto Volume Control function?
# Picture Quality/Sound Quality
What format can I play the music on the TV through the USB drive?
# Picture Quality/Sound Quality
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Picture Quality/Sound Quality
What can I do if the audio is intermittent when playing the video?
# Picture Quality/Sound Quality
What can I do if the audio is abnormal when using the HDMI/ARC OUT port?
# Picture Quality/Sound Quality
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Picture Quality/Sound Quality
What can I do if the video and audio are not synchronized on the TV?
# Picture Quality/Sound Quality
What can I do if there is no sound from the TV?
# Picture Quality/Sound Quality
What can I do if the audio is abnormal when using the HDMI IN port?
# Picture Quality/Sound Quality
What can I do if the TV has cross lines issue?
# Product Performance
What can I do if the TV has a light leakage?
# Picture Quality/Sound Quality
What can I do if the TV has a horizontal line?
# Picture Quality/Sound Quality
What can I do if the TV has an intermittent black screen issue?
# Picture Quality/Sound Quality
What can I do if the TV has no video from all sources?
# Picture Quality/Sound Quality
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Picture Quality/Sound Quality
Does TCL TV support the Dolby Vision?
# Picture Quality/Sound Quality
What video format can I play on the TCL TV through the USB drive?
# Picture Quality/Sound Quality
What can I do if the video is distorted on the TV?
# Picture Quality/Sound Quality
What can I do if the TV has a snowy picture?
# Picture Quality/Sound Quality
What can I do if the video is fuzzy?
# Picture Quality/Sound Quality
What can I do if the TV stays on the startup screen?
# Picture Quality/Sound Quality
What can I do if the TV screen is black but it has audio and the backlight is on?
# Picture Quality/Sound Quality
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Picture Quality/Sound Quality
What to do if the Washing Machine has a peculiar smell?
# Odors
Does this soundbar work with any TV?
# Others
How to fix the echo effect?
# Picture Quality/Sound Quality
What are the types of sound modes:
# Others
How do I get the best Wi-Fi connection?
# Connectivity
During pairing, what is the status indicated by the subwoofer LED?
# First Steps
If soundbar has no sound
# Picture Quality/Sound Quality
How to make my remote control function properly again
# Accessories
How to hear more clear sound
# Picture Quality/Sound Quality
How to find the Bluetooth name of this soundbar on my Bluetooth device
# Connectivity
How to connect to wifi and Google Home
# Connectivity
How to connect to wifi and AirPlay
# Connectivity
How do I find the Model Number and Serial Number on TCL Sound Bars
# Others
Why are the audio and video out-of-sync when using the subwoofer
# Picture Quality/Sound Quality
How to adjust the TCL Sound Bar volume using the TV Remote
# Accessories
Can I buy a separate Subwoofer to pair with my TS5 or TS7?
# Accessories
Refrigerator does not work, the refrigeration effect is poor
# Cooling
The door is too tight and not so easy to open
# Door Issues
There is a sound like a water ripple in refrigerator
# Noises
There is a “Click” or a "Tick" sound in my refrigerator
# Noises
There is an abnormal sound in refrigerator
# Noises
The freezer door almost opens (slighty/half opens) itself for the while during the closing of the refigerator door.
# Door Issues
Is it possible to set the "OF" (or "0F") on the control panel (display panel) for the refrigerator compartment? What does it mean?
# Error codes
Where is the serial number located on my product?
# Others
Where can I purchase a new TCL remote control?
# Accessories
Which universal remote controls are compatible with TCL TVs?
# Accessories
What is the password for resetting a TV locked in parent mode?
# Password
How do you connect wireless headphones without switching off the TV’s sound?
# Accessories
May I connect an external hard drive to my TV?
# Connectivity
What type of USB key can I connect to my TV?
# Connectivity
I cannot read films using the TV’s USB port.
# Connectivity
My TV switches itself off after 4 hours.
# Product Performance
What does the AIR/SATELLITE/CABLE selection screen that appears during installation mean?
# First Steps
Why is there is a time lag between the sounds and images on my TV?
# Picture Quality/Sound Quality
I have some questions about Personal data protection policy.
# Others
How to activate Amazon Alexa?
# APPs
I cannot change the temperature setting for the "ECO 40-60" program. How to do it?
# Energy Efficiency
Water remains in the Washing Machine drum after the wash cycle is finished. Why?
# Daily Use
Why are my clothes still wet after washing, even with the spin speed set to the highest level?
# Daily Use
I saw that if I use the Super Quick washing program, the washing powder remains on my clothes after the end of washing. Why?
# Daily Use
I have just installed my Washing Machine and found a small amount of water inside the drum. Does it mean this appliance was used?
# Others
How to avoid the noisy operation of the Washing Machine and excessive vibrations?
# Noises
Error Codes.
# Error Codes
Why is the water inflow into my Washing Machine slow?
# Daily Use
Why is my Washing Machine leaking from the bottom?
# Leaks
Why is water leaking from my Washing Machine's water inlet pipe?
# Leaks
What should I do if the door of my washing machine won't close?
# Door Issues
My Washing Machine does not clean.
# Daily Use
My Washing Machine has a poor washing.
# Daily Use
The washing machine is not filling with water
# Daily Use
Why has the Washing Machine stopped during operation?
# Daily Use
How to switch LED indicator of the subwoofer (when off)
# Equipment use
How to do a factory reset
# Equipment use
If soundbar has no power
# Equipment use
How can I create a video of what’s on the screen?
# Basic Settings
How can I change the permissions for my apps?
# Basic Settings
How can I upgrade my device?
# Basic Settings
What to do with my used terminals?
# Basic Settings
How can I change the language of the device?
# Basic Settings
How can I check the IMEI number of my device?
# Basic Settings
How can I manage app notifications quickly and easily?
# Basic Settings
How can I change font size on display?
# Basic Settings
How can I take a screenshot?
# Basic Settings
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
What should I do if my device cannot send or receive messages?
# Message
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
How can I transfer data from the internal storage to the SD card?
# Storage
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
What should I do if my device cannot power on?
# Troubleshooting
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
What should I do if I cannot receive calls or miss calls constantly?
# Device
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
How to remove Google account from your device?
# Security
What should I do if the in-built applications of my device do not work?
# Internet & Applications
What should I do if my device’s battery drains under normal use?
# Troubleshooting
What should I do if the navigation buttons disappear from my screen?
# Home Screen
How can I set up my SD card?
# Storage
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
What should I do if my device system lags or freezes?
# Troubleshooting
How can I perform a factory reset on my device?
# Back Up & Reset
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
How can I use the Multi-screen Share function?
# Device
What can I do if my device heats up?
# Troubleshooting
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
What should I do if my device auto powers off?
# Troubleshooting
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
What should I do if I cannot turn on the camera app?
# Camera
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
How can I check the IMEI number of my device?
# Basic Settings
How can I upgrade my device?
# Basic Settings
What should I do if my device auto powers off?
# Troubleshooting
What should I do if my device’s battery drains under normal use?
# Troubleshooting
What should I do if my device cannot power on?
# Troubleshooting
What can I do if my device heats up?
# Troubleshooting
How can I use a SIM card to make video calls?
# Device
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What should I do if I cannot receive calls or miss calls constantly?
# Device
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
How to remove Google account from your device?
# Security
How can I change font size on display?
# Basic Settings
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
How can I take a screenshot?
# Basic Settings
What should I do if my device system lags or freezes?
# Troubleshooting
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
How can I use the Multi-screen Share function?
# Device
How can I change the permissions for my apps?
# Basic Settings
How can I change the language of the device?
# Basic Settings
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
How can I manage app notifications quickly and easily?
# Basic Settings
What should I do if I cannot receive calls or miss calls constantly?
# Device
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
What to do with my used terminals?
# Basic Settings
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
What should I do if the in-built applications of my device do not work?
# Internet & Applications
How can I set up my SD card?
# Storage
What should I do if my device cannot send or receive messages?
# Message
What should I do if the navigation buttons disappear from my screen?
# Home Screen
How can I create a video of what’s on the screen?
# Basic Settings
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
How can I transfer data from the internal storage to the SD card?
# Storage
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
How can I perform a factory reset on my device?
# Back Up & Reset
There is condensation or frosting at the freezing chamber door surface or food surface
# Cooling
The surface between fridge chamber and freezer chamber is warm
# Daily use
Foods in refrigerating chamber are frozen
# Cooling
The sides of the fridge are warm or hot
# Daily use
Does this soundbar work with any TV?
# Others
How to fix the echo effect?
# Picture Quality/Sound Quality
What are the types of sound modes:
# Others
How do I get the best Wi-Fi connection?
# Connectivity
During pairing, what is the status indicated by the subwoofer LED?
# First Steps
If soundbar has no sound
# Picture Quality/Sound Quality
How to make my remote control function properly again
# Accessories
How to hear more clear sound
# Picture Quality/Sound Quality
How to find the Bluetooth name of this soundbar on my Bluetooth device
# Connectivity
How to connect to wifi and Google Home
# Connectivity
How to connect to wifi and AirPlay
# Connectivity
How do I find the Model Number and Serial Number on TCL Sound Bars
# Others
Why are the audio and video out-of-sync when using the subwoofer
# Picture Quality/Sound Quality
How to adjust the TCL Sound Bar volume using the TV Remote
# Accessories
Can I buy a separate Subwoofer to pair with my TS5 or TS7?
# Accessories
Where is the serial number located on my product?
# Others
Where can I purchase a new TCL remote control?
# Accessories
Which universal remote controls are compatible with TCL TVs?
# Accessories
What is the password for resetting a TV locked in parent mode?
# Password
How do you connect wireless headphones without switching off the TV’s sound?
# Accessories
May I connect an external hard drive to my TV?
# Connectivity
I cannot read films using the TV’s USB port.
# Connectivity
My TV switches itself off after 4 hours.
# Product Performance
What does the AIR/SATELLITE/CABLE selection screen that appears during installation mean?
# First Steps
I have some questions about Personal data protection policy.
# Others
Why is there is a time lag between the sounds and images on my TV?
# Picture Quality/Sound Quality
I cannot read films using the TV’s USB port.
# Connectivity
How to switch LED indicator of the subwoofer (when off)
# Equipment use
How to do a factory reset
# Equipment use
If soundbar has no power
# Equipment use
Does this soundbar work with any TV?
# Others
How to fix the echo effect?
# Picture Quality/Sound Quality
What are the types of sound modes:
# Others
How do I get the best Wi-Fi connection?
# Connectivity
During pairing, what is the status indicated by the subwoofer LED?
# First Steps
If soundbar has no sound
# Picture Quality/Sound Quality
How to make my remote control function properly again
# Accessories
How to hear more clear sound
# Picture Quality/Sound Quality
How to find the Bluetooth name of this soundbar on my Bluetooth device
# Connectivity
How to connect to wifi and Google Home
# Connectivity
How to connect to wifi and AirPlay
# Connectivity
How do I find the Model Number and Serial Number on TCL Sound Bars
# Others
Why are the audio and video out-of-sync when using the subwoofer
# Picture Quality/Sound Quality
How to adjust the TCL Sound Bar volume using the TV Remote
# Accessories
Can I buy a separate Subwoofer to pair with my TS5 or TS7?
# Accessories
Where is the serial number located on my product?
# Others
Where can I purchase a new TCL remote control?
# Accessories
Which universal remote controls are compatible with TCL TVs?
# Accessories
What is the password for resetting a TV locked in parent mode?
# Password
How do you connect wireless headphones without switching off the TV’s sound?
# Accessories
May I connect an external hard drive to my TV?
# Connectivity
I cannot read films using the TV’s USB port.
# Connectivity
My TV switches itself off after 4 hours.
# Product Performance
What does the AIR/SATELLITE/CABLE selection screen that appears during installation mean?
# First Steps
I have some questions about Personal data protection policy.
# Others
Why is there is a time lag between the sounds and images on my TV?
# Picture Quality/Sound Quality
I cannot read films using the TV’s USB port.
# Connectivity
How to switch LED indicator of the subwoofer (when off)
# Equipment use
How to do a factory reset
# Equipment use
If soundbar has no power
# Equipment use
Can we place the Air Purifier in spaces that produce oily fumes?
# Product Safety
Can we place this product on an unstable bearing surface?
# Product Safety
Can we put fingers or metals in the Air Purifier gaps?
# Product Safety
Can we share the patch board with any other electric appliances?
# Product Safety
Can we use the insecticide in the room when operating an Air Purifier?
# Product Safety
Can we use the product in places with direct sunlight?
# Product Safety
How often should the filter be replaced?
# Accessories
How to clean the TCL Breeva Air Purifier body?
# Cleaning Tips
Is it safe to use flammable items inside the Air Purifier? (Such as cigarettes or incense)
# Product Safety
Is the TCL Breeva Air Purifier a child-safe product?
# Product Safety
What room size can cover a TCL Breeva Air Purifier?
# Others
What should I do if the Air Purifier behaves abnormally?
# Daily Use
What the Air Purifier is for?
# Others
What to do if the wind from the air outlet has a peculiar smell?
# Odors
What to do if there is no air discharged from the air outlet?
# Daily Use
What to do if there is no response after touching the buttons?
# Daily Use
Why hasn't the air quality improved if the device has been working for a long time?
# Daily Use
How long does it take to rinse (wash) the dustbin and filter?
# Accessories
What should I do if the noise becomes louder?
# Noises
Is the Robot Vaccum Cleaner a child-safe product?
# Product Safety
Is the Robot Vaccum Cleaner a pet-safe product?
# Product Safety
What should I do if the suction power becomes weak?
# Daily use
How to effectively filter pollen or indoor dust?
# First Steps
What do I need to know before the first use of my TCL Breeva Air Purifier?
# First Steps
Prime Video Not Working on Your Fire TV?
# Product Performance/Fire TV
Fire TV Remote Won't Pair? Here's What to Do
# Accessories/Fire TV
How Can I Update the Software on My Fire TV?
# Software/Fire TV
How Can I Reset My Fire TV Remote?
# Accessories/Fire TV
Managing Parental Controls on Fire TV
# First Steps/Fire TV
Adding Apps to Your Fire TV
# APPs/Fire TV
How Do I Use Alexa with Fire TV?
# APPs/Fire TV
How Can I Play Games on Fire TV?
# First Steps/Fire TV
How to Pair a Controller for Gaming on Fire TV
# Accessories/Fire TV
How to Watch Prime Video on Fire TV
# APPs/Fire TV
How Do I Create Fire TV Profiles?
# Others/Fire TV
How Can I Edit Fire TV Profiles?
# Others/Fire TV
How Can I Tailor the Apps Shown on My Fire TV's Main Menu?
# APPs/Fire TV
How Do I Change the Language on My Fire TV?
# First Steps/Fire TV
Managing App Permissions on Fire TV: Here's How
# First Steps/Fire TV
What Is Auto Offload on Fire TV?
# APPs/Fire TV
Why Is My Fire TV Remote Not Working?
# Accessories/Fire TV
How Can I Use My Smartphone as a Fire TV Remote?
# Accessories/Fire TV
Why Can't Your Fire TV Device Connect to Wi-Fi?
# Connectivity/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi During Setup
# Connectivity/Fire TV
How can I restart my home network devices?
# Connectivity/Fire TV
What is the Fire TV Network Status Tool?
# Connectivity/Fire TV
Screen Mirroring Not Working on Fire TV Devices
# Product Performance/Fire TV
Can't Remove Fire TV Logo from TV Screen?
# First Steps/Fire TV
Resolving Blank TV Display with Fire TV Devices
# Picture Quality/Fire TV
Fire TV Won't Turn On
# Product Performance/Fire TV
Disable Fire TV Screen Reader
# Others/Fire TV
How do I Restart My Fire TV Device?
# First Steps/Fire TV
How Can I Reset My Fire TV Device to Factory Settings?
# First Steps/Fire TV
Why Can't I Update My Fire TV Device?
# Smart TV/Fire TV
Why Is Prime Video Not Streaming on Your Fire TV?
# Product Performance/Fire TV
Why Is Your Fire TV App Crashing or Failing to Load?
# Product Performance/Fire TV
How to Clear App Data and Cache on Your Fire TV
# Product Performance/Fire TV
How to Uninstall Games and Apps on Your Fire TV
# APPs/Fire TV
Why Isn't 4K Ultra HD Working on My Fire TV Device?
# Picture Quality/Fire TV
How to Address Dolby Atmos or Surround Sound Issues on Fire TV
# Sound Quality/Fire TV
Troubleshooting Dolby Vision or High Dynamic Range (HDR) Issues on Fire TV Devices
# Picture Quality/Fire TV
Troubleshooting Silk Web Browser Issues on Fire TV
# APPs/Fire TV
Getting Started with Silk Web Browser on Fire TV
# APPs/Fire TV
Exploring Silk Browser Settings on Fire TV
# APPs/Fire TV
Setting Up Your Fire TV Stick: A Quick Guide
# Accessories/Fire TV
Setting Up Your Fire TV Cube
# Accessories/Fire TV
Setting Up Your Fire TV Smart TV
# APPs/Fire TV
Register Your Soundbar with Fire TV Built-in
# Accessories/Fire TV
Setting Up Your Fire TV Blaster
# Accessories/Fire TV
Setting Up Fire TV on Your Echo Show 15
# Accessories/Fire TV
Why Can't I Log into My Fire TV Account?
# APPs/Fire TV
Can I Reset My Fire TV Password If I Forget It?
# APPs/Fire TV
Can't Pair Your Fire TV Remote During Setup
# Accessories/Fire TV
Fire TV Logo Stuck on TV Screen
# First Steps/Fire TV
What can I do if there is no picture, no backlight, and no audio after turning on the TV?
# Picture Quality
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Picture Quality
What can I do if the TV screen is black but it has audio and the backlight is on?
# Picture Quality
What can I do if the video keeps flickering?
# Picture Quality
What can I do if the TV stays on the startup screen?
# Picture Quality
What can I do if the TV has a snowy picture?
# Picture Quality
What can I do if the video is fuzzy?
# Picture Quality
What can I do if the video is distorted on the TV?
# Picture Quality
What video format can I play on the TCL TV through the USB drive?
# Picture Quality
Does TCL TV support the Dolby Vision?
# Picture Quality
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Picture Quality
What can I do if the TV has no video from all sources?
# Picture Quality
What can I do if the TV has a light leakage?
# Picture Quality
What can I do if the TV has cross lines issue?
# Picture Quality
How Do I Remove Fire TV Profiles?
# Others/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi?
# Connectivity/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi During Setup
# Connectivity/Fire TV
What can I do if the TV has no power at all?
# Product Performance
What can I do if the TV cannot start up successfully from the standby status?
# Product Performance
What can I do if the TV keeps restart/power on and off always?
# Product Performance
What can I do if the TV has a horizontal line?
# Picture Quality
What can I do if the audio is abnormal when using the HDMI IN port?
# Sound Quality
What can I do if there is no sound from the TV?
# Sound Quality
What can I do if the video and audio are not synchronized on the TV?
# Sound Quality
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Sound Quality
What can I do if the audio is abnormal when using the HDMI/ARC OUT port?
# Sound Quality
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Sound Quality
What can I do if the audio is intermittent when playing the video?
# Sound Quality
What format can I play the music on the TV through the USB drive?
# Sound Quality
Does TCL TV support the Auto Volume Control function?
# Sound Quality
What can I do if the audio is abnormal when using the Headphone OUT port?
# Sound Quality
How to reset the TV to the factory default settings?
# Software
How can I update the software of the TV?
# Software
What can I do if the TV's application works slowly?
# Software
What can I do if the TV has no response after powering on?
# Software
How to check the software version of your TV?
# Software
How to update the application on the TV?
# APPs
What can I do if I have an issue to login YouTube account on the TV?
# APPs
What can I do if the TV cannot load YouTube successfully?
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
Can I download and install Skype on the TV?
# APPs
What can I do if the TV cannot connect to a wifi network successfully?
# Connectivity
What can I do if the wifi network is very slow on the TV?
# Connectivity
What can I do if there is no wifi network detected on the TV?
# Connectivity
What can I do if the wifi network is unstable on the TV?
# Connectivity
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Connectivity
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Connectivity
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Connectivity
Does the TCL TV support the HDMI 2.1?
# Others
What can I do if the TV cannot play the AV PAL video?
# Others
What can I do if the 4K video has no audio when I play the video from the USB drive?
# Sound Quality
What can I do if the Date and Time changed automatically on the TV?
# Others
How can I configure the Audio settings on the TCL TV?
# First Steps
How can I set up the Date & Time on the TCL TV?
# First Steps
Can I customize the home screen of the TCL Google TV?
# First Steps
How can I change the language of the TCL TV?
# First Steps
How can I set up the picture preference on the TCL TV?
# First Steps
How can I change the status of the LED light on the TV?
# First Steps
How can I set up the Screensaver on the TCL Google TV?
# First Steps
How can I turn on the sleep timer of the TCL TV screen?
# First Steps
How can I set up Parental Control on the TCL TV?
# First Steps
How can I change the settings of the virtual keyboard on the TCL TV?
# Smart TV
How can I adjust the clicking sound of the menu on the TCL TV?
# Smart TV
How can I check the network status and the network settings on the TCL TV?
# Connectivity
How to create Google account in TCL Google TV?
# APPs
How can I connect the Cable/Satellite box to the TCL TV?
# Connectivity
How can I connect the computer/PC to the TCL TV?
# Connectivity
Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?
# Connectivity
How can I connect the sound bar to the TV?
# Connectivity
How to scan the channel for my TV?
# Smart TV
Can I clear my current channel list?
# Smart TV
Can I stream channel from my mobile devices to the TCL TV?
# Smart TV
What can I do if the TV remote does not work properly?
# Accessories
Where can I purchase the accessories?
# Accessories
How to pair the Bluetooth device with the TCL TV?
# Accessories
What can I do if the TV has an intermittent black screen issue?
# Picture Quality
Fire TV User Profiles: The Basics
# Others/Fire TV
What can I do if the TV has no power at all?
# Product Performance
Despite being connected to the TV via HDMI ARC, I am not able to increase or decrease the volume on the soundbar using TV remote.
# Picture Quality/Sound Quality
What is HDMI ARC?
# Others
Why are the audio and video out-of-sync when using the subwoofer?
# Picture Quality/Sound Quality
Why do I Lose my Wireless Connection with the subwoofer?
# Connectivity
Where should I put my wireless subwoofer?
# Accessories
What types of USB drives, drive formats or maximum drive sizes are supported?
# Accessories
How close do the subwoofer and soundbar need to be placed to keep a reliable wireless connection?
# Connectivity
How do I connect my TV to the soundbar wirelessly?
# Connectivity
How to correct a lip-sync problem?
# Product Performance
How can I stop my soundbar from turning off automatically?
# Product Performance
Why does my soundbar turn off by itself?
# Product Performance
After placing the soundbar in front of the TV, I am not able to control the TV.
# Product Performance
I have connected my soundbar to the TV via optical cable, but I don’t hear any sound.
# Picture Quality/Sound Quality
Can I wall mount the soundbar?
# Others
Can I connect additional surround sound speakers using the Bluetooth feature?
# Accessories
"Why do I Lose my Wireless Connection with the mobile streaming device (phone, laptop, tablet)? "
# Connectivity
How many optical cables do you need to connect if you don't want to use Bluetooth?
# Connectivity
How to fix the echo effect?
# Picture Quality/Sound Quality
Will this soundbar work with a HDTV that is not a smart TV?
# Others
Does this soundbar work with any TV?
# Others
Should I place my Soundbar below or above my TV?
# Others
Prime Video Not Working on Your Fire TV?
# APPs
How to pair the Bluetooth device with the TCL TV?
# Accessories
Where can I purchase the accessories?
# Accessories
What can I do if the TV remote does not work properly?
# Accessories
Can I stream channel from my mobile devices to the TCL TV?
# Smart TV
Can I clear my current channel list?
# Smart TV
How to scan the channel for my TV?
# Smart TV
How can I connect the sound bar to the TV?
# Connectivity
Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?
# Connectivity
How can I connect the computer/PC to the TCL TV?
# Connectivity
How can I connect the Cable/Satellite box to the TCL TV?
# Connectivity
How to create Google account in TCL Google TV?
# APPs
How can I check the network status and the network settings on the TCL TV?
# Connectivity
How can I adjust the clicking sound of the menu on the TCL TV?
# Smart TV
How can I change the settings of the virtual keyboard on the TCL TV?
# First Steps
How can I set up Parental Control on the TCL TV?
# First Steps
How can I turn on the sleep timer of the TCL TV screen?
# First Steps
How can I set up the Screensaver on the TCL Google TV?
# First Steps
How can I change the status of the LED light on the TV?
# First Steps
How can I set up the picture preference on the TCL TV?
# First Steps
How can I change the language of the TCL TV?
# First Steps
Can I customize the home screen of the TCL Google TV?
# First Steps
How can I set up the Date & Time on the TCL TV?
# First Steps
How can I configure the Audio settings on the TCL TV?
# First Steps
What can I do if the Date and Time changed automatically on the TV?
# Others
What can I do if the 4K video has no audio when I play the video from the USB drive?
# Picture Quality/Sound Quality
What can I do if the TV cannot play the AV PAL video?
# Others
Does the TCL TV support the HDMI 2.1?
# Others
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Connectivity
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Connectivity
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Connectivity
What can I do if the wifi network is unstable on the TV?
# Connectivity
What can I do if the wifi network is very slow on the TV?
# Connectivity
What can I do if the TV cannot connect to a wifi network successfully?
# Connectivity
Can I download and install Skype on the TV?
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
What can I do if the TV cannot load YouTube successfully?
# APPs
What can I do if I have an issue to login YouTube account on the TV?
# APPs
How to update the application on the TV?
# APPs
How to check the software version of your TV?
# Software
What can I do if the TV has no response after powering on?
# Software
What can I do if the TV's application works slowly?
# Software
How can I update the software of the TV?
# Software
How to reset the TV to the factory default settings?
# Software
What can I do if the audio is abnormal when using the Headphone OUT port?
# Picture Quality/Sound Quality
Does TCL TV support the Auto Volume Control function?
# Picture Quality/Sound Quality
What format can I play the music on the TV through the USB drive?
# Picture Quality/Sound Quality
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Picture Quality/Sound Quality
What can I do if the audio is intermittent when playing the video?
# Picture Quality/Sound Quality
What can I do if the audio is abnormal when using the HDMI/ARC OUT port?
# Picture Quality/Sound Quality
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Picture Quality/Sound Quality
What can I do if the video and audio are not synchronized on the TV?
# Picture Quality/Sound Quality
What can I do if there is no sound from the TV?
# Picture Quality/Sound Quality
What can I do if the audio is abnormal when using the HDMI IN port?
# Picture Quality/Sound Quality
What can I do if the TV has cross lines issue?
# Product Performance
What can I do if the TV has a light leakage?
# Picture Quality/Sound Quality
What can I do if the TV has a horizontal line?
# Picture Quality/Sound Quality
What can I do if the TV has an intermittent black screen issue?
# Picture Quality/Sound Quality
What can I do if the TV has no video from all sources?
# Picture Quality/Sound Quality
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Picture Quality/Sound Quality
Does TCL TV support the Dolby Vision?
# Picture Quality/Sound Quality
What video format can I play on the TCL TV through the USB drive?
# Picture Quality/Sound Quality
What can I do if the video is distorted on the TV?
# Picture Quality/Sound Quality
What can I do if the TV has a snowy picture?
# Picture Quality/Sound Quality
What can I do if the video is fuzzy?
# Picture Quality/Sound Quality
What can I do if the TV stays on the startup screen?
# Picture Quality/Sound Quality
What can I do if the TV screen is black but it has audio and the backlight is on?
# Picture Quality/Sound Quality
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Picture Quality/Sound Quality
What to do if the Washing Machine has a peculiar smell?
# Odors
Does this soundbar work with any TV?
# Others
How to fix the echo effect?
# Picture Quality/Sound Quality
What are the types of sound modes:
# Others
How do I get the best Wi-Fi connection?
# Connectivity
During pairing, what is the status indicated by the subwoofer LED?
# First Steps
If soundbar has no sound
# Picture Quality/Sound Quality
How to make my remote control function properly again
# Accessories
How to hear more clear sound
# Picture Quality/Sound Quality
How to find the Bluetooth name of this soundbar on my Bluetooth device
# Connectivity
How to connect to wifi and Google Home
# Connectivity
How to connect to wifi and AirPlay
# Connectivity
How do I find the Model Number and Serial Number on TCL Sound Bars
# Others
Why are the audio and video out-of-sync when using the subwoofer
# Picture Quality/Sound Quality
How to adjust the TCL Sound Bar volume using the TV Remote
# Accessories
Can I buy a separate Subwoofer to pair with my TS5 or TS7?
# Accessories
Can we place the Air Purifier in spaces that produce oily fumes?
# Product Safety
Can we place this product on an unstable bearing surface?
# Product Safety
Can we put fingers or metals in the Air Purifier gaps?
# Product Safety
Can we share the patch board with any other electric appliances?
# Product Safety
Can we use the insecticide in the room when operating an Air Purifier?
# Product Safety
Can we use the product in places with direct sunlight?
# Product Safety
How often should the filter be replaced?
# Accessories
How to clean the TCL Breeva Air Purifier body?
# Cleaning Tips
Is it safe to use flammable items inside the Air Purifier? (Such as cigarettes or incense)
# Product Safety
Is the TCL Breeva Air Purifier a child-safe product?
# Product Safety
What room size can cover a TCL Breeva Air Purifier?
# Others
What should I do if the Air Purifier behaves abnormally?
# Daily Use
What the Air Purifier is for?
# Others
What to do if the wind from the air outlet has a peculiar smell?
# Odors
What to do if there is no air discharged from the air outlet?
# Daily Use
What to do if there is no response after touching the buttons?
# Daily Use
Why hasn't the air quality improved if the device has been working for a long time?
# Daily Use
How long does it take to rinse (wash) the dustbin and filter?
# Accessories
What should I do if the noise becomes louder?
# Noises
Is the Robot Vaccum Cleaner a child-safe product?
# Product Safety
Is the Robot Vaccum Cleaner a pet-safe product?
# Product Safety
Refrigerator does not work, the refrigeration effect is poor
# Cooling
The door is too tight and not so easy to open
# Door Issues
There is a sound like a water ripple in refrigerator
# Noises
There is a “Click” or a "Tick" sound in my refrigerator
# Noises
There is an abnormal sound in refrigerator
# Noises
The freezer door almost opens (slighty/half opens) itself for the while during the closing of the refigerator door.
# Door Issues
Is it possible to set the "OF" (or "0F") on the control panel (display panel) for the refrigerator compartment? What does it mean?
# Error codes
Where is the serial number located on my product?
# Others
Where can I purchase a new TCL remote control?
# Accessories
Which universal remote controls are compatible with TCL TVs?
# Accessories
What is the password for resetting a TV locked in parent mode?
# Password
How do you connect wireless headphones without switching off the TV’s sound?
# Accessories
May I connect an external hard drive to my TV?
# Connectivity
What type of USB key can I connect to my TV?
# Connectivity
I cannot read films using the TV’s USB port.
# Connectivity
My TV switches itself off after 4 hours.
# Product Performance
What does the AIR/SATELLITE/CABLE selection screen that appears during installation mean?
# First Steps
Why is there is a time lag between the sounds and images on my TV?
# Picture Quality/Sound Quality
I have some questions about Personal data protection policy.
# Others
How to activate Amazon Alexa?
# APPs
Why is there is a time lag between the sounds and images on my TV?
# Picture Quality/Sound Quality
I cannot read films using the TV’s USB port.
# Connectivity
I cannot change the temperature setting for the "ECO 40-60" program. How to do it?
# Energy Efficiency
Water remains in the Washing Machine drum after the wash cycle is finished. Why?
# Daily Use
Why are my clothes still wet after washing, even with the spin speed set to the highest level?
# Daily Use
I saw that if I use the Super Quick washing program, the washing powder remains on my clothes after the end of washing. Why?
# Daily Use
I have just installed my Washing Machine and found a small amount of water inside the drum. Does it mean this appliance was used?
# Others
How to avoid the noisy operation of the Washing Machine and excessive vibrations?
# Noises
Error Codes.
# Error Codes
Why is the water inflow into my Washing Machine slow?
# Daily Use
Why is my Washing Machine leaking from the bottom?
# Leaks
Why is water leaking from my Washing Machine's water inlet pipe?
# Leaks
What should I do if the door of my washing machine won't close?
# Door Issues
My Washing Machine does not clean.
# Daily Use
My Washing Machine has a poor washing.
# Daily Use
The washing machine is not filling with water
# Daily Use
Why has the Washing Machine stopped during operation?
# Daily Use
How to switch LED indicator of the subwoofer (when off)
# Equipment use
How to do a factory reset
# Equipment use
If soundbar has no power
# Equipment use
How can I create a video of what’s on the screen?
# Basic Settings
How can I change the permissions for my apps?
# Basic Settings
How can I upgrade my device?
# Basic Settings
What to do with my used terminals?
# Basic Settings
How can I change the language of the device?
# Basic Settings
How can I check the IMEI number of my device?
# Basic Settings
How can I manage app notifications quickly and easily?
# Basic Settings
How can I change font size on display?
# Basic Settings
How can I take a screenshot?
# Basic Settings
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
What should I do if my device cannot send or receive messages?
# Message
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
How can I transfer data from the internal storage to the SD card?
# Storage
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
What should I do if my device cannot power on?
# Troubleshooting
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
What should I do if I cannot receive calls or miss calls constantly?
# Device
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
How to remove Google account from your device?
# Security
What should I do if the in-built applications of my device do not work?
# Internet & Applications
What should I do if my device’s battery drains under normal use?
# Troubleshooting
What should I do if the navigation buttons disappear from my screen?
# Home Screen
How can I set up my SD card?
# Storage
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
What should I do if my device system lags or freezes?
# Troubleshooting
How can I perform a factory reset on my device?
# Back Up & Reset
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
How can I use the Multi-screen Share function?
# Device
What can I do if my device heats up?
# Troubleshooting
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
What should I do if my device auto powers off?
# Troubleshooting
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
What should I do if I cannot turn on the camera app?
# Camera
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
How can I check the IMEI number of my device?
# Basic Settings
How can I upgrade my device?
# Basic Settings
What should I do if my device auto powers off?
# Troubleshooting
What should I do if my device’s battery drains under normal use?
# Troubleshooting
What should I do if my device cannot power on?
# Troubleshooting
What can I do if my device heats up?
# Troubleshooting
How can I use a SIM card to make video calls?
# Device
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What should I do if I cannot receive calls or miss calls constantly?
# Device
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
How to remove Google account from your device?
# Security
How can I change font size on display?
# Basic Settings
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
How can I take a screenshot?
# Basic Settings
What should I do if my device system lags or freezes?
# Troubleshooting
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
How can I use the Multi-screen Share function?
# Device
How can I change the permissions for my apps?
# Basic Settings
How can I change the language of the device?
# Basic Settings
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
How can I manage app notifications quickly and easily?
# Basic Settings
What should I do if I cannot receive calls or miss calls constantly?
# Device
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
What to do with my used terminals?
# Basic Settings
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
What should I do if the in-built applications of my device do not work?
# Internet & Applications
How can I set up my SD card?
# Storage
What should I do if my device cannot send or receive messages?
# Message
What should I do if the navigation buttons disappear from my screen?
# Home Screen
How can I create a video of what’s on the screen?
# Basic Settings
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
How can I transfer data from the internal storage to the SD card?
# Storage
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
How can I perform a factory reset on my device?
# Back Up & Reset
There is condensation or frosting at the freezing chamber door surface or food surface
# Cooling
The surface between fridge chamber and freezer chamber is warm
# Daily use
Foods in refrigerating chamber are frozen
# Cooling
The sides of the fridge are warm or hot
# Daily use
What should I do if the suction power becomes weak?
# Daily use
How to effectively filter pollen or indoor dust?
# First Steps
What do I need to know before the first use of my TCL Breeva Air Purifier?
# First Steps
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