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FAQ
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Prime Video Not Working on Your Fire TV?
# Product Performance/Fire TV
Fire TV Remote Won't Pair? Here's What to Do
# Accessories/Fire TV
How Can I Update the Software on My Fire TV?
# Software/Fire TV
How Can I Reset My Fire TV Remote?
# Accessories/Fire TV
Managing Parental Controls on Fire TV
# First Steps/Fire TV
Adding Apps to Your Fire TV
# APPs/Fire TV
How Do I Use Alexa with Fire TV?
# APPs/Fire TV
How Can I Play Games on Fire TV?
# First Steps/Fire TV
How to Pair a Controller for Gaming on Fire TV
# Accessories/Fire TV
How to Watch Prime Video on Fire TV
# APPs/Fire TV
How Do I Create Fire TV Profiles?
# Others/Fire TV
How Can I Edit Fire TV Profiles?
# Others/Fire TV
How Can I Tailor the Apps Shown on My Fire TV's Main Menu?
# APPs/Fire TV
How Do I Change the Language on My Fire TV?
# First Steps/Fire TV
Managing App Permissions on Fire TV: Here's How
# First Steps/Fire TV
What Is Auto Offload on Fire TV?
# APPs/Fire TV
Why Is My Fire TV Remote Not Working?
# Accessories/Fire TV
How Can I Use My Smartphone as a Fire TV Remote?
# Accessories/Fire TV
Why Can't Your Fire TV Device Connect to Wi-Fi?
# Connectivity/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi During Setup
# Connectivity/Fire TV
How can I restart my home network devices?
# Connectivity/Fire TV
What is the Fire TV Network Status Tool?
# Connectivity/Fire TV
Screen Mirroring Not Working on Fire TV Devices
# Product Performance/Fire TV
Can't Remove Fire TV Logo from TV Screen?
# First Steps/Fire TV
Resolving Blank TV Display with Fire TV Devices
# Picture Quality/Fire TV
Fire TV Won't Turn On
# Product Performance/Fire TV
Disable Fire TV Screen Reader
# Others/Fire TV
How do I Restart My Fire TV Device?
# First Steps/Fire TV
How Can I Reset My Fire TV Device to Factory Settings?
# First Steps/Fire TV
Why Can't I Update My Fire TV Device?
# Smart TV/Fire TV
Why Is Prime Video Not Streaming on Your Fire TV?
# Product Performance/Fire TV
Why Is Your Fire TV App Crashing or Failing to Load?
# Product Performance/Fire TV
How to Clear App Data and Cache on Your Fire TV
# Product Performance/Fire TV
How to Uninstall Games and Apps on Your Fire TV
# APPs/Fire TV
Why Isn't 4K Ultra HD Working on My Fire TV Device?
# Picture Quality/Fire TV
How to Address Dolby Atmos or Surround Sound Issues on Fire TV
# Sound Quality/Fire TV
Troubleshooting Dolby Vision or High Dynamic Range (HDR) Issues on Fire TV Devices
# Picture Quality/Fire TV
Troubleshooting Silk Web Browser Issues on Fire TV
# APPs/Fire TV
Getting Started with Silk Web Browser on Fire TV
# APPs/Fire TV
Exploring Silk Browser Settings on Fire TV
# APPs/Fire TV
Setting Up Your Fire TV Stick: A Quick Guide
# Accessories/Fire TV
Setting Up Your Fire TV Cube
# Accessories/Fire TV
Setting Up Your Fire TV Smart TV
# APPs/Fire TV
Register Your Soundbar with Fire TV Built-in
# Accessories/Fire TV
Setting Up Your Fire TV Blaster
# Accessories/Fire TV
Setting Up Fire TV on Your Echo Show 15
# Accessories/Fire TV
Why Can't I Log into My Fire TV Account?
# APPs/Fire TV
Can I Reset My Fire TV Password If I Forget It?
# APPs/Fire TV
Can't Pair Your Fire TV Remote During Setup
# Accessories/Fire TV
Fire TV Logo Stuck on TV Screen
# First Steps/Fire TV
What can I do if there is no picture, no backlight, and no audio after turning on the TV?
# Picture Quality
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Picture Quality
What can I do if the TV screen is black but it has audio and the backlight is on?
# Picture Quality
What can I do if the video keeps flickering?
# Picture Quality
What can I do if the TV stays on the startup screen?
# Picture Quality
What can I do if the TV has a snowy picture?
# Picture Quality
What can I do if the video is fuzzy?
# Picture Quality
What can I do if the video is distorted on the TV?
# Picture Quality
What video format can I play on the TCL TV through the USB drive?
# Picture Quality
Does TCL TV support the Dolby Vision?
# Picture Quality
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Picture Quality
What can I do if the TV has no video from all sources?
# Picture Quality
What can I do if the TV has a light leakage?
# Picture Quality
What can I do if the TV has cross lines issue?
# Picture Quality
How Do I Remove Fire TV Profiles?
# Others/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi?
# Connectivity/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi During Setup
# Connectivity/Fire TV
What can I do if the TV has no power at all?
# Product Performance
What can I do if the TV cannot start up successfully from the standby status?
# Product Performance
What can I do if the TV keeps restart/power on and off always?
# Product Performance
What can I do if the TV has a horizontal line?
# Picture Quality
What can I do if the audio is abnormal when using the HDMI IN port?
# Sound Quality
What can I do if there is no sound from the TV?
# Sound Quality
What can I do if the video and audio are not synchronized on the TV?
# Sound Quality
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Sound Quality
What can I do if the audio is abnormal when using the HDMI/ARC OUT port?
# Sound Quality
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Sound Quality
What can I do if the audio is intermittent when playing the video?
# Sound Quality
What format can I play the music on the TV through the USB drive?
# Sound Quality
Does TCL TV support the Auto Volume Control function?
# Sound Quality
What can I do if the audio is abnormal when using the Headphone OUT port?
# Sound Quality
How to reset the TV to the factory default settings?
# Software
How can I update the software of the TV?
# Software
What can I do if the TV's application works slowly?
# Software
What can I do if the TV has no response after powering on?
# Software
How to check the software version of your TV?
# Software
How to update the application on the TV?
# APPs
What can I do if I have an issue to login YouTube account on the TV?
# APPs
What can I do if the TV cannot load YouTube successfully?
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
Can I download and install Skype on the TV?
# APPs
What can I do if the TV cannot connect to a wifi network successfully?
# Connectivity
What can I do if the wifi network is very slow on the TV?
# Connectivity
What can I do if there is no wifi network detected on the TV?
# Connectivity
What can I do if the wifi network is unstable on the TV?
# Connectivity
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Connectivity
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Connectivity
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Connectivity
Does the TCL TV support the HDMI 2.1?
# Others
What can I do if the TV cannot play the AV PAL video?
# Others
What can I do if the 4K video has no audio when I play the video from the USB drive?
# Sound Quality
What can I do if the Date and Time changed automatically on the TV?
# Others
How can I configure the Audio settings on the TCL TV?
# First Steps
How can I set up the Date & Time on the TCL TV?
# First Steps
Can I customize the home screen of the TCL Google TV?
# First Steps
How can I change the language of the TCL TV?
# First Steps
How can I set up the picture preference on the TCL TV?
# First Steps
How can I change the status of the LED light on the TV?
# First Steps
How can I set up the Screensaver on the TCL Google TV?
# First Steps
How can I turn on the sleep timer of the TCL TV screen?
# First Steps
How can I set up Parental Control on the TCL TV?
# First Steps
How can I change the settings of the virtual keyboard on the TCL TV?
# Smart TV
How can I adjust the clicking sound of the menu on the TCL TV?
# Smart TV
How can I check the network status and the network settings on the TCL TV?
# Connectivity
How to create Google account in TCL Google TV?
# APPs
How can I connect the Cable/Satellite box to the TCL TV?
# Connectivity
How can I connect the computer/PC to the TCL TV?
# Connectivity
Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?
# Connectivity
How can I connect the sound bar to the TV?
# Connectivity
How to scan the channel for my TV?
# Smart TV
Can I clear my current channel list?
# Smart TV
Can I stream channel from my mobile devices to the TCL TV?
# Smart TV
What can I do if the TV remote does not work properly?
# Accessories
Where can I purchase the accessories?
# Accessories
How to pair the Bluetooth device with the TCL TV?
# Accessories
What can I do if the TV has an intermittent black screen issue?
# Picture Quality
Fire TV User Profiles: The Basics
# Others/Fire TV
How should I clean the monitor in daily routine?
# Cleaning Tips
How to enter factory mode?
# Software
How does the lifespan of MiniLED compare to other screens?
# Energy Efficiency
How to choose a wall mount or monitor arm?
# Accessories
Headphone Hook Location
# Accessories
DSC cannot be turned off
# Preferences
KVM auto-logic cannot recognize mouse and keyboard signals
# Connectivity
When browsing Chrome/Edge/YouTube/Steam/Discord and other webpages on an N card computer, sudden black screen or white flashes, or grid patterns may occur.
# Picture Quality
Why is there a dot on each side of the screen?
# Picture Quality
Non-Inclusion of USB-B Cable
# Connectivity
Does the monitor support receiving audio from HDMI and outputting it via USB?
# Connectivity
Why does the display look particularly red when viewed from the side?
# Picture Quality
While in HDMI signal mode, the split-screen option is accessible, but in DP mode, it's grayed out and cannot be adjusted.
# Picture Quality
When using C port to DP, it shows no signal. Changing multiple cables does not work.
# Connectivity
When playing games or watching videos, suddenly the screen goes black, and the TCL indicator light flashes twice in white. After one or two seconds, it returns to normal.
# Picture Quality
There is a significant color difference between the MacBook laptop and the monitor.
# Picture Quality
The display has poor color accuracy and the font sharpness is fuzzy
# Picture Quality
The 3.5mm headphone jack has no sound or has static noise.
# Sound Quality
The text displayed on the monitor is not clear.
# Picture Quality
When watching live streams or movies on the Q8, the screen cannot be fully filled, resulting in black bars on the sides
# Picture Quality
Do TCL Monitors support Dolby Vision?
# Others
Uneven color display
# Picture Quality
How to adjust the volume and brightness directly inside the computer when connected to a MacBook M2?
# Picture Quality
The game screen is experiencing a ripple effect.
# Picture Quality
When connecting a MacBook, it may not be possible to set HDR under the specification of 4K/2K@144Hz, and the "High Dynamic Range" button may not be available.
# Picture Quality
Do Q8 and U8 have color gamut limitation?
# Picture Quality
Why does color spotting or image layering occur when watching videos on webpages?
# Picture Quality
How to control two windows with one mouse and keyboard in PIP/PBP mode on the monitor?
# Preferences
Why do HDMI and DP bandwidths differ for a 34-inch monitor?
# Connectivity
The standard mode of the monitor has a blue-biased color temperature
# Preferences
Enabling HiDPI and HDR on a Mac
# Preferences
How to enter Picture-in-Picture (PiP) display mode.
# Preferences
When HDR is enabled, playing HDR videos in the video player results in color desaturation and dim color tones.
# Picture Quality
Why does flickering occur when VRR is enabled?
# Picture Quality
Ghosting and trailing phenomenon on the monitor.
# Picture Quality
Why does the monitor have low-frequency flickering?
# Others
How many horizontal and vertical backlight zones does the Q8/U8 have?
# Others
MiniLED causes overall gray tint when enabled.
# Picture Quality
Why is the OSD refresh rate a fixed value and does not change with the game frame rate?
# Gaming
Do the monitors support ALLM?
# Gaming
What is the pixel pitch of the monitor?
# Others
Are the Monitor screens using glossy or matte screens?
# Others
Which is brighter, QD Mini LED or OLED?
# Others
The Q8 monitor connected to PS5 cannot set to 16:9, and the forced full-screen display causes stretching.
# Picture Quality
The fan of the monitor is noisy.
# Noises
The monitor heats up during use
# Equipment use
The screen went black after enabling CSM on the computer.
# Picture Quality
What is the input lag of the U8/Q8 monitor?
# Others
Why Q8 cannot set a 16:9 aspect ratio image?
# Preferences
What are the PPI values ??for U8 and Q8?
# Others
Control logic of HDR and non-HDR (SDR) MiniLED backlight adjustments.
# Preferences
Does the monitor support third-party software adjustments for brightness, contrast, etc.?
# Others
When connecting a computer host or gaming console (PS5/Xbox), the screen flashes black during gameplay.
# Picture Quality
When connecting an Apple laptop to a monitor, there may be flickering and trailing effects. Why?
# Picture Quality
What is the difference between gamma 1 and gamma 2?
# Others
How to connect the monitor to a smartphone via the TYPE-C port
# Connectivity
Why does the red font overflow in Excel when connecting a MacBook Air M1 to the monitor with HDR mode enabled?
# Picture Quality
Why is the dynamic frame rate setting ineffective?
# Picture Quality
Do TCL Monitors support HiDPI?
# Others
Monitor backlight leakage
# Picture Quality
The monitor brightness is uneven, with the center being brighter and the sides darker.
# Picture Quality
The screen looks red or has color deviations when watching movies or playing games.
# Picture Quality
Why can't I set both 170Hz and 10bit simultaneously via DP?
# Picture Quality
Why is there a halo around the cursor?
# Picture Quality
How do I connect USB keyboards, mice, USB headsets, and other devices?
# Connectivity
How do I set the screen to portrait mode when connecting my computer to the monitor?
# Preferences
Why can't I adjust the brightness when HDR is enabled with a DP connection, but I can with an HDMI connection?
# Picture Quality
Does the U8 support DSC technology?
# Picture Quality
Which interface is best to use for connecting the U8?
# Picture Quality
Does the U8 support HiDPI and high refresh rates when connected to a Mac?
# Others
What is the bandwidth of the Q8 monitor's DP interface?
# Others
What is the bandwidth of the U8's DP interface?
# Others
Is the U8's HDMI interface full-featured?
# Others
Why is the PIP/PBP setting option grayed out on my monitor?
# Product Performance
Defective Pixels?
# Product Performance
Backlight delay?
# Product Performance
Hybrid Dimming? When is it PWM? When is it DC?
# Others
What is the SDR brightness, can it reach an average of 900 nits?
# Others
Does the monitor support VRR?
# Others
Is this monitor passively cooled? Does it have a fan?
# Others
MiniLED Local Dimming Adjustment Options
# Others
Is the low blue ray feature hardware or software based?
# Others
Is the dimming frequency of the U8 eye protection the same as the Q8?
# Others
Does TCL Monitors support automatic brightness adjustment?
# Preferences
What is the brightness without HDR?
# Others
Is sRGB hardware limited?
# Others
Do TCL Monitors support 4K supersampling?
# Others
Can the screen split ratio be adjusted?
# Preferences
Can dual-screen be set up?
# Preferences
Is the TYPE-C Interface Thunderbolt?
# Others
Understanding the HDR1400 Standard: A Quick Guide
# Others
Graphics Card Recommendations (Gaming)
# Gaming
Differences between the Q8 HVA panel and IPS panel
# Others
How to enable the Eye Protection Mode?
# First Steps
Is calibration required upon arrival?
# First Steps
Do TCL Monitors support height adjustment and rotation?
# Others
Do TCL Monitors support KVM functionality?
# Others
Understanding the Color Depth: A Quick Guide
# Others
Understanding the P3 Color Gamut: A Quick Guide
# Others
How to Set FreeSync Variable Refresh Rate Function?
# First Steps
Understanding GSYNC and FreeSync: A Quick Guide
# Others
Understanding GTG Response Time: A Quick Guide
# Others
Understanding Resolution: A Quick Guide
# Others
Understanding MPRT Technology: A Quick Guide
# Others
Understanding Mini LED: A Quick Guide
# Others
Understanding Quantum Dots: A Quick Guide
# Others
What is the backlight fluctuation at different brightness levels?
# Others
What is the ratio of hybrid dimming?
# Others
What is the color gamut of the Q8 monitor?
# Others
What is the color gamut of the U8 monitor?
# Others
What is the refresh rate of the Q8 and U8 monitors?
# Others
What are the partition number and LED count for the 34-inch Q8?
# Others
What are the partition number and LED count for the 27-inch U8?
# Others
What is the dimming method for the 34-inch Q8 and the 27-inch U8?
# Others
What can I do if the TV has no power at all?
# Product Performance
Despite being connected to the TV via HDMI ARC, I am not able to increase or decrease the volume on the soundbar using TV remote.
# Picture Quality/Sound Quality
What is HDMI ARC?
# Others
Why are the audio and video out-of-sync when using the subwoofer?
# Picture Quality/Sound Quality
Why do I Lose my Wireless Connection with the subwoofer?
# Connectivity
Where should I put my wireless subwoofer?
# Accessories
What types of USB drives, drive formats or maximum drive sizes are supported?
# Accessories
How close do the subwoofer and soundbar need to be placed to keep a reliable wireless connection?
# Connectivity
How do I connect my TV to the soundbar wirelessly?
# Connectivity
How to correct a lip-sync problem?
# Product Performance
How can I stop my soundbar from turning off automatically?
# Product Performance
Why does my soundbar turn off by itself?
# Product Performance
After placing the soundbar in front of the TV, I am not able to control the TV.
# Product Performance
I have connected my soundbar to the TV via optical cable, but I don’t hear any sound.
# Picture Quality/Sound Quality
Can I wall mount the soundbar?
# Others
Can I connect additional surround sound speakers using the Bluetooth feature?
# Accessories
"Why do I Lose my Wireless Connection with the mobile streaming device (phone, laptop, tablet)? "
# Connectivity
How many optical cables do you need to connect if you don't want to use Bluetooth?
# Connectivity
How to fix the echo effect?
# Picture Quality/Sound Quality
Will this soundbar work with a HDTV that is not a smart TV?
# Others
Does this soundbar work with any TV?
# Others
Should I place my Soundbar below or above my TV?
# Others
Prime Video Not Working on Your Fire TV?
# APPs
How to pair the Bluetooth device with the TCL TV?
# Accessories
Where can I purchase the accessories?
# Accessories
What can I do if the TV remote does not work properly?
# Accessories
Can I stream channel from my mobile devices to the TCL TV?
# Smart TV
Can I clear my current channel list?
# Smart TV
How to scan the channel for my TV?
# Smart TV
How can I connect the sound bar to the TV?
# Connectivity
Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?
# Connectivity
How can I connect the computer/PC to the TCL TV?
# Connectivity
How can I connect the Cable/Satellite box to the TCL TV?
# Connectivity
How to create Google account in TCL Google TV?
# APPs
How can I check the network status and the network settings on the TCL TV?
# Connectivity
How can I adjust the clicking sound of the menu on the TCL TV?
# Smart TV
How can I change the settings of the virtual keyboard on the TCL TV?
# First Steps
How can I set up Parental Control on the TCL TV?
# First Steps
How can I turn on the sleep timer of the TCL TV screen?
# First Steps
How can I set up the Screensaver on the TCL Google TV?
# First Steps
How can I change the status of the LED light on the TV?
# First Steps
How can I set up the picture preference on the TCL TV?
# First Steps
How can I change the language of the TCL TV?
# First Steps
Can I customize the home screen of the TCL Google TV?
# First Steps
How can I set up the Date & Time on the TCL TV?
# First Steps
How can I configure the Audio settings on the TCL TV?
# First Steps
What can I do if the Date and Time changed automatically on the TV?
# Others
What can I do if the 4K video has no audio when I play the video from the USB drive?
# Picture Quality/Sound Quality
What can I do if the TV cannot play the AV PAL video?
# Others
Does the TCL TV support the HDMI 2.1?
# Others
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Connectivity
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Connectivity
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Connectivity
What can I do if the wifi network is unstable on the TV?
# Connectivity
What can I do if the wifi network is very slow on the TV?
# Connectivity
What can I do if the TV cannot connect to a wifi network successfully?
# Connectivity
Can I download and install Skype on the TV?
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
What can I do if the TV cannot load YouTube successfully?
# APPs
What can I do if I have an issue to login YouTube account on the TV?
# APPs
How to update the application on the TV?
# APPs
How to check the software version of your TV?
# Software
What can I do if the TV has no response after powering on?
# Software
What can I do if the TV's application works slowly?
# Software
How can I update the software of the TV?
# Software
How to reset the TV to the factory default settings?
# Software
What can I do if the audio is abnormal when using the Headphone OUT port?
# Picture Quality/Sound Quality
Does TCL TV support the Auto Volume Control function?
# Picture Quality/Sound Quality
What format can I play the music on the TV through the USB drive?
# Picture Quality/Sound Quality
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Picture Quality/Sound Quality
What can I do if the audio is intermittent when playing the video?
# Picture Quality/Sound Quality
What can I do if the audio is abnormal when using the HDMI/ARC OUT port?
# Picture Quality/Sound Quality
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Picture Quality/Sound Quality
What can I do if the video and audio are not synchronized on the TV?
# Picture Quality/Sound Quality
What can I do if there is no sound from the TV?
# Picture Quality/Sound Quality
What can I do if the audio is abnormal when using the HDMI IN port?
# Picture Quality/Sound Quality
What can I do if the TV has cross lines issue?
# Product Performance
What can I do if the TV has a light leakage?
# Picture Quality/Sound Quality
What can I do if the TV has a horizontal line?
# Picture Quality/Sound Quality
What can I do if the TV has an intermittent black screen issue?
# Picture Quality/Sound Quality
What can I do if the TV has no video from all sources?
# Picture Quality/Sound Quality
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Picture Quality/Sound Quality
Does TCL TV support the Dolby Vision?
# Picture Quality/Sound Quality
What video format can I play on the TCL TV through the USB drive?
# Picture Quality/Sound Quality
What can I do if the video is distorted on the TV?
# Picture Quality/Sound Quality
What can I do if the TV has a snowy picture?
# Picture Quality/Sound Quality
What can I do if the video is fuzzy?
# Picture Quality/Sound Quality
What can I do if the TV stays on the startup screen?
# Picture Quality/Sound Quality
What can I do if the TV screen is black but it has audio and the backlight is on?
# Picture Quality/Sound Quality
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Picture Quality/Sound Quality
What to do if the Washing Machine has a peculiar smell?
# Odors
Does this soundbar work with any TV?
# Others
How to fix the echo effect?
# Picture Quality/Sound Quality
What are the types of sound modes:
# Others
How do I get the best Wi-Fi connection?
# Connectivity
During pairing, what is the status indicated by the subwoofer LED?
# First Steps
If soundbar has no sound
# Picture Quality/Sound Quality
How to make my remote control function properly again
# Accessories
How to hear more clear sound
# Picture Quality/Sound Quality
How to find the Bluetooth name of this soundbar on my Bluetooth device
# Connectivity
How to connect to wifi and Google Home
# Connectivity
How to connect to wifi and AirPlay
# Connectivity
How do I find the Model Number and Serial Number on TCL Sound Bars
# Others
Why are the audio and video out-of-sync when using the subwoofer
# Picture Quality/Sound Quality
How to adjust the TCL Sound Bar volume using the TV Remote
# Accessories
Can I buy a separate Subwoofer to pair with my TS5 or TS7?
# Accessories
Refrigerator does not work, the refrigeration effect is poor
# Cooling
The door is too tight and not so easy to open
# Door Issues
There is a sound like a water ripple in refrigerator
# Noises
There is a “Click” or a "Tick" sound in my refrigerator
# Noises
There is an abnormal sound in refrigerator
# Noises
The freezer door almost opens (slighty/half opens) itself for the while during the closing of the refigerator door.
# Door Issues
Is it possible to set the "OF" (or "0F") on the control panel (display panel) for the refrigerator compartment? What does it mean?
# Error codes
Where is the serial number located on my product?
# Others
Where can I purchase a new TCL remote control?
# Accessories
Which universal remote controls are compatible with TCL TVs?
# Accessories
What is the password for resetting a TV locked in parent mode?
# Password
How do you connect wireless headphones without switching off the TV’s sound?
# Accessories
May I connect an external hard drive to my TV?
# Connectivity
What type of USB key can I connect to my TV?
# Connectivity
I cannot read films using the TV’s USB port.
# Connectivity
My TV switches itself off after 4 hours.
# Product Performance
What does the AIR/SATELLITE/CABLE selection screen that appears during installation mean?
# First Steps
Why is there is a time lag between the sounds and images on my TV?
# Picture Quality/Sound Quality
I have some questions about Personal data protection policy.
# Others
How to activate Amazon Alexa?
# APPs
I cannot change the temperature setting for the "ECO 40-60" program. How to do it?
# Energy Efficiency
Water remains in the Washing Machine drum after the wash cycle is finished. Why?
# Daily Use
Why are my clothes still wet after washing, even with the spin speed set to the highest level?
# Daily Use
I saw that if I use the Super Quick washing program, the washing powder remains on my clothes after the end of washing. Why?
# Daily Use
I have just installed my Washing Machine and found a small amount of water inside the drum. Does it mean this appliance was used?
# Others
How to avoid the noisy operation of the Washing Machine and excessive vibrations?
# Noises
Error Codes.
# Error Codes
Why is the water inflow into my Washing Machine slow?
# Daily Use
Why is my Washing Machine leaking from the bottom?
# Leaks
Why is water leaking from my Washing Machine's water inlet pipe?
# Leaks
What should I do if the door of my washing machine won't close?
# Door Issues
My Washing Machine does not clean.
# Daily Use
My Washing Machine has a poor washing.
# Daily Use
The washing machine is not filling with water
# Daily Use
Why has the Washing Machine stopped during operation?
# Daily Use
How to switch LED indicator of the subwoofer (when off)
# Equipment use
How to do a factory reset
# Equipment use
If soundbar has no power
# Equipment use
How can I create a video of what’s on the screen?
# Basic Settings
How can I change the permissions for my apps?
# Basic Settings
How can I upgrade my device?
# Basic Settings
What to do with my used terminals?
# Basic Settings
How can I change the language of the device?
# Basic Settings
How can I check the IMEI number of my device?
# Basic Settings
How can I manage app notifications quickly and easily?
# Basic Settings
How can I change font size on display?
# Basic Settings
How can I take a screenshot?
# Basic Settings
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
What should I do if my device cannot send or receive messages?
# Message
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
How can I transfer data from the internal storage to the SD card?
# Storage
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
What should I do if my device cannot power on?
# Troubleshooting
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
What should I do if I cannot receive calls or miss calls constantly?
# Device
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
How to remove Google account from your device?
# Security
What should I do if the in-built applications of my device do not work?
# Internet & Applications
What should I do if my device’s battery drains under normal use?
# Troubleshooting
What should I do if the navigation buttons disappear from my screen?
# Home Screen
How can I set up my SD card?
# Storage
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
What should I do if my device system lags or freezes?
# Troubleshooting
How can I perform a factory reset on my device?
# Back Up & Reset
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
How can I use the Multi-screen Share function?
# Device
What can I do if my device heats up?
# Troubleshooting
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
What should I do if my device auto powers off?
# Troubleshooting
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
What should I do if I cannot turn on the camera app?
# Camera
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
How can I check the IMEI number of my device?
# Basic Settings
How can I upgrade my device?
# Basic Settings
What should I do if my device auto powers off?
# Troubleshooting
What should I do if my device’s battery drains under normal use?
# Troubleshooting
What should I do if my device cannot power on?
# Troubleshooting
What can I do if my device heats up?
# Troubleshooting
How can I use a SIM card to make video calls?
# Device
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What should I do if I cannot receive calls or miss calls constantly?
# Device
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
How to remove Google account from your device?
# Security
How can I change font size on display?
# Basic Settings
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
How can I take a screenshot?
# Basic Settings
What should I do if my device system lags or freezes?
# Troubleshooting
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
How can I use the Multi-screen Share function?
# Device
How can I change the permissions for my apps?
# Basic Settings
How can I change the language of the device?
# Basic Settings
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
How can I manage app notifications quickly and easily?
# Basic Settings
What should I do if I cannot receive calls or miss calls constantly?
# Device
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
What to do with my used terminals?
# Basic Settings
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
What should I do if the in-built applications of my device do not work?
# Internet & Applications
How can I set up my SD card?
# Storage
What should I do if my device cannot send or receive messages?
# Message
What should I do if the navigation buttons disappear from my screen?
# Home Screen
How can I create a video of what’s on the screen?
# Basic Settings
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
How can I transfer data from the internal storage to the SD card?
# Storage
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
How can I perform a factory reset on my device?
# Back Up & Reset
There is condensation or frosting at the freezing chamber door surface or food surface
# Cooling
The surface between fridge chamber and freezer chamber is warm
# Daily use
Foods in refrigerating chamber are frozen
# Cooling
The sides of the fridge are warm or hot
# Daily use
Prime Video Not Working on Your Fire TV?
# Product Performance/Fire TV
Fire TV Remote Won't Pair? Here's What to Do
# Accessories/Fire TV
How Can I Update the Software on My Fire TV?
# Software/Fire TV
How Can I Reset My Fire TV Remote?
# Accessories/Fire TV
Managing Parental Controls on Fire TV
# First Steps/Fire TV
Adding Apps to Your Fire TV
# APPs/Fire TV
How Do I Use Alexa with Fire TV?
# APPs/Fire TV
How Can I Play Games on Fire TV?
# First Steps/Fire TV
How to Pair a Controller for Gaming on Fire TV
# Accessories/Fire TV
How to Watch Prime Video on Fire TV
# APPs/Fire TV
How Do I Create Fire TV Profiles?
# Others/Fire TV
How Can I Edit Fire TV Profiles?
# Others/Fire TV
How Can I Tailor the Apps Shown on My Fire TV's Main Menu?
# APPs/Fire TV
How Do I Change the Language on My Fire TV?
# First Steps/Fire TV
Managing App Permissions on Fire TV: Here's How
# First Steps/Fire TV
What Is Auto Offload on Fire TV?
# APPs/Fire TV
Why Is My Fire TV Remote Not Working?
# Accessories/Fire TV
How Can I Use My Smartphone as a Fire TV Remote?
# Accessories/Fire TV
Why Can't Your Fire TV Device Connect to Wi-Fi?
# Connectivity/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi During Setup
# Connectivity/Fire TV
How can I restart my home network devices?
# Connectivity/Fire TV
What is the Fire TV Network Status Tool?
# Connectivity/Fire TV
Screen Mirroring Not Working on Fire TV Devices
# Product Performance/Fire TV
Can't Remove Fire TV Logo from TV Screen?
# First Steps/Fire TV
Resolving Blank TV Display with Fire TV Devices
# Picture Quality/Fire TV
Fire TV Won't Turn On
# Product Performance/Fire TV
Disable Fire TV Screen Reader
# Others/Fire TV
How do I Restart My Fire TV Device?
# First Steps/Fire TV
How Can I Reset My Fire TV Device to Factory Settings?
# First Steps/Fire TV
Why Can't I Update My Fire TV Device?
# Smart TV/Fire TV
Why Is Prime Video Not Streaming on Your Fire TV?
# Product Performance/Fire TV
Why Is Your Fire TV App Crashing or Failing to Load?
# Product Performance/Fire TV
How to Clear App Data and Cache on Your Fire TV
# Product Performance/Fire TV
How to Uninstall Games and Apps on Your Fire TV
# APPs/Fire TV
Why Isn't 4K Ultra HD Working on My Fire TV Device?
# Picture Quality/Fire TV
How to Address Dolby Atmos or Surround Sound Issues on Fire TV
# Sound Quality/Fire TV
Troubleshooting Dolby Vision or High Dynamic Range (HDR) Issues on Fire TV Devices
# Picture Quality/Fire TV
Troubleshooting Silk Web Browser Issues on Fire TV
# APPs/Fire TV
Getting Started with Silk Web Browser on Fire TV
# APPs/Fire TV
Exploring Silk Browser Settings on Fire TV
# APPs/Fire TV
Setting Up Your Fire TV Stick: A Quick Guide
# Accessories/Fire TV
Setting Up Your Fire TV Cube
# Accessories/Fire TV
Setting Up Your Fire TV Smart TV
# APPs/Fire TV
Register Your Soundbar with Fire TV Built-in
# Accessories/Fire TV
Setting Up Your Fire TV Blaster
# Accessories/Fire TV
Setting Up Fire TV on Your Echo Show 15
# Accessories/Fire TV
Why Can't I Log into My Fire TV Account?
# APPs/Fire TV
Can I Reset My Fire TV Password If I Forget It?
# APPs/Fire TV
Can't Pair Your Fire TV Remote During Setup
# Accessories/Fire TV
Fire TV Logo Stuck on TV Screen
# First Steps/Fire TV
What can I do if there is no picture, no backlight, and no audio after turning on the TV?
# Picture Quality
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Picture Quality
What can I do if the TV screen is black but it has audio and the backlight is on?
# Picture Quality
What can I do if the video keeps flickering?
# Picture Quality
What can I do if the TV stays on the startup screen?
# Picture Quality
What can I do if the TV has a snowy picture?
# Picture Quality
What can I do if the video is fuzzy?
# Picture Quality
What can I do if the video is distorted on the TV?
# Picture Quality
What video format can I play on the TCL TV through the USB drive?
# Picture Quality
Does TCL TV support the Dolby Vision?
# Picture Quality
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Picture Quality
What can I do if the TV has no video from all sources?
# Picture Quality
What can I do if the TV has a light leakage?
# Picture Quality
What can I do if the TV has cross lines issue?
# Picture Quality
How Do I Remove Fire TV Profiles?
# Others/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi?
# Connectivity/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi During Setup
# Connectivity/Fire TV
What can I do if the TV has no power at all?
# Product Performance
What can I do if the TV cannot start up successfully from the standby status?
# Product Performance
What can I do if the TV keeps restart/power on and off always?
# Product Performance
What can I do if the TV has a horizontal line?
# Picture Quality
What can I do if the audio is abnormal when using the HDMI IN port?
# Sound Quality
What can I do if there is no sound from the TV?
# Sound Quality
What can I do if the video and audio are not synchronized on the TV?
# Sound Quality
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Sound Quality
What can I do if the audio is abnormal when using the HDMI/ARC OUT port?
# Sound Quality
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Sound Quality
What can I do if the audio is intermittent when playing the video?
# Sound Quality
What format can I play the music on the TV through the USB drive?
# Sound Quality
Does TCL TV support the Auto Volume Control function?
# Sound Quality
What can I do if the audio is abnormal when using the Headphone OUT port?
# Sound Quality
How to reset the TV to the factory default settings?
# Software
How can I update the software of the TV?
# Software
What can I do if the TV's application works slowly?
# Software
What can I do if the TV has no response after powering on?
# Software
How to check the software version of your TV?
# Software
How to update the application on the TV?
# APPs
What can I do if I have an issue to login YouTube account on the TV?
# APPs
What can I do if the TV cannot load YouTube successfully?
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
Can I download and install Skype on the TV?
# APPs
What can I do if the TV cannot connect to a wifi network successfully?
# Connectivity
What can I do if the wifi network is very slow on the TV?
# Connectivity
What can I do if there is no wifi network detected on the TV?
# Connectivity
What can I do if the wifi network is unstable on the TV?
# Connectivity
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Connectivity
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Connectivity
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Connectivity
Does the TCL TV support the HDMI 2.1?
# Others
What can I do if the TV cannot play the AV PAL video?
# Others
What can I do if the 4K video has no audio when I play the video from the USB drive?
# Sound Quality
What can I do if the Date and Time changed automatically on the TV?
# Others
How can I configure the Audio settings on the TCL TV?
# First Steps
How can I set up the Date & Time on the TCL TV?
# First Steps
Can I customize the home screen of the TCL Google TV?
# First Steps
How can I change the language of the TCL TV?
# First Steps
How can I set up the picture preference on the TCL TV?
# First Steps
How can I change the status of the LED light on the TV?
# First Steps
How can I set up the Screensaver on the TCL Google TV?
# First Steps
How can I turn on the sleep timer of the TCL TV screen?
# First Steps
How can I set up Parental Control on the TCL TV?
# First Steps
How can I change the settings of the virtual keyboard on the TCL TV?
# Smart TV
How can I adjust the clicking sound of the menu on the TCL TV?
# Smart TV
How can I check the network status and the network settings on the TCL TV?
# Connectivity
How to create Google account in TCL Google TV?
# APPs
How can I connect the Cable/Satellite box to the TCL TV?
# Connectivity
How can I connect the computer/PC to the TCL TV?
# Connectivity
Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?
# Connectivity
How can I connect the sound bar to the TV?
# Connectivity
How to scan the channel for my TV?
# Smart TV
Can I clear my current channel list?
# Smart TV
Can I stream channel from my mobile devices to the TCL TV?
# Smart TV
What can I do if the TV remote does not work properly?
# Accessories
Where can I purchase the accessories?
# Accessories
How to pair the Bluetooth device with the TCL TV?
# Accessories
What can I do if the TV has an intermittent black screen issue?
# Picture Quality
Fire TV User Profiles: The Basics
# Others/Fire TV
How should I clean the monitor in daily routine?
# Cleaning Tips
How to enter factory mode?
# Software
How does the lifespan of MiniLED compare to other screens?
# Energy Efficiency
How to choose a wall mount or monitor arm?
# Accessories
Headphone Hook Location
# Accessories
DSC cannot be turned off
# Preferences
KVM auto-logic cannot recognize mouse and keyboard signals
# Connectivity
When browsing Chrome/Edge/YouTube/Steam/Discord and other webpages on an N card computer, sudden black screen or white flashes, or grid patterns may occur.
# Picture Quality
Why is there a dot on each side of the screen?
# Picture Quality
Non-Inclusion of USB-B Cable
# Connectivity
Does the monitor support receiving audio from HDMI and outputting it via USB?
# Connectivity
Why does the display look particularly red when viewed from the side?
# Picture Quality
While in HDMI signal mode, the split-screen option is accessible, but in DP mode, it's grayed out and cannot be adjusted.
# Picture Quality
When using C port to DP, it shows no signal. Changing multiple cables does not work.
# Connectivity
When playing games or watching videos, suddenly the screen goes black, and the TCL indicator light flashes twice in white. After one or two seconds, it returns to normal.
# Picture Quality
There is a significant color difference between the MacBook laptop and the monitor.
# Picture Quality
The display has poor color accuracy and the font sharpness is fuzzy
# Picture Quality
The 3.5mm headphone jack has no sound or has static noise.
# Sound Quality
The text displayed on the monitor is not clear.
# Picture Quality
When watching live streams or movies on the Q8, the screen cannot be fully filled, resulting in black bars on the sides
# Picture Quality
Do TCL Monitors support Dolby Vision?
# Others
Uneven color display
# Picture Quality
How to adjust the volume and brightness directly inside the computer when connected to a MacBook M2?
# Picture Quality
The game screen is experiencing a ripple effect.
# Picture Quality
When connecting a MacBook, it may not be possible to set HDR under the specification of 4K/2K@144Hz, and the "High Dynamic Range" button may not be available.
# Picture Quality
Do Q8 and U8 have color gamut limitation?
# Picture Quality
Why does color spotting or image layering occur when watching videos on webpages?
# Picture Quality
How to control two windows with one mouse and keyboard in PIP/PBP mode on the monitor?
# Preferences
Why do HDMI and DP bandwidths differ for a 34-inch monitor?
# Connectivity
The standard mode of the monitor has a blue-biased color temperature
# Preferences
Enabling HiDPI and HDR on a Mac
# Preferences
How to enter Picture-in-Picture (PiP) display mode.
# Preferences
When HDR is enabled, playing HDR videos in the video player results in color desaturation and dim color tones.
# Picture Quality
Why does flickering occur when VRR is enabled?
# Picture Quality
Ghosting and trailing phenomenon on the monitor.
# Picture Quality
Why does the monitor have low-frequency flickering?
# Others
How many horizontal and vertical backlight zones does the Q8/U8 have?
# Others
MiniLED causes overall gray tint when enabled.
# Picture Quality
Why is the OSD refresh rate a fixed value and does not change with the game frame rate?
# Gaming
Do the monitors support ALLM?
# Gaming
What is the pixel pitch of the monitor?
# Others
Are the Monitor screens using glossy or matte screens?
# Others
Which is brighter, QD Mini LED or OLED?
# Others
The Q8 monitor connected to PS5 cannot set to 16:9, and the forced full-screen display causes stretching.
# Picture Quality
The fan of the monitor is noisy.
# Noises
The monitor heats up during use
# Equipment use
The screen went black after enabling CSM on the computer.
# Picture Quality
What is the input lag of the U8/Q8 monitor?
# Others
Why Q8 cannot set a 16:9 aspect ratio image?
# Preferences
What are the PPI values ??for U8 and Q8?
# Others
Control logic of HDR and non-HDR (SDR) MiniLED backlight adjustments.
# Preferences
Does the monitor support third-party software adjustments for brightness, contrast, etc.?
# Others
When connecting a computer host or gaming console (PS5/Xbox), the screen flashes black during gameplay.
# Picture Quality
When connecting an Apple laptop to a monitor, there may be flickering and trailing effects. Why?
# Picture Quality
What is the difference between gamma 1 and gamma 2?
# Others
How to connect the monitor to a smartphone via the TYPE-C port
# Connectivity
Why does the red font overflow in Excel when connecting a MacBook Air M1 to the monitor with HDR mode enabled?
# Picture Quality
Why is the dynamic frame rate setting ineffective?
# Picture Quality
Do TCL Monitors support HiDPI?
# Others
Monitor backlight leakage
# Picture Quality
The monitor brightness is uneven, with the center being brighter and the sides darker.
# Picture Quality
The screen looks red or has color deviations when watching movies or playing games.
# Picture Quality
Why can't I set both 170Hz and 10bit simultaneously via DP?
# Picture Quality
Why is there a halo around the cursor?
# Picture Quality
How do I connect USB keyboards, mice, USB headsets, and other devices?
# Connectivity
How do I set the screen to portrait mode when connecting my computer to the monitor?
# Preferences
Why can't I adjust the brightness when HDR is enabled with a DP connection, but I can with an HDMI connection?
# Picture Quality
Does the U8 support DSC technology?
# Picture Quality
Which interface is best to use for connecting the U8?
# Picture Quality
Does the U8 support HiDPI and high refresh rates when connected to a Mac?
# Others
What is the bandwidth of the Q8 monitor's DP interface?
# Others
What is the bandwidth of the U8's DP interface?
# Others
Is the U8's HDMI interface full-featured?
# Others
Why is the PIP/PBP setting option grayed out on my monitor?
# Product Performance
Defective Pixels?
# Product Performance
Backlight delay?
# Product Performance
Hybrid Dimming? When is it PWM? When is it DC?
# Others
What is the SDR brightness, can it reach an average of 900 nits?
# Others
Does the monitor support VRR?
# Others
Is this monitor passively cooled? Does it have a fan?
# Others
MiniLED Local Dimming Adjustment Options
# Others
Is the low blue ray feature hardware or software based?
# Others
Is the dimming frequency of the U8 eye protection the same as the Q8?
# Others
Does TCL Monitors support automatic brightness adjustment?
# Preferences
What is the brightness without HDR?
# Others
Is sRGB hardware limited?
# Others
Do TCL Monitors support 4K supersampling?
# Others
Can the screen split ratio be adjusted?
# Preferences
Can dual-screen be set up?
# Preferences
Is the TYPE-C Interface Thunderbolt?
# Others
Understanding the HDR1400 Standard: A Quick Guide
# Others
Graphics Card Recommendations (Gaming)
# Gaming
Differences between the Q8 HVA panel and IPS panel
# Others
How to enable the Eye Protection Mode?
# First Steps
Is calibration required upon arrival?
# First Steps
Do TCL Monitors support height adjustment and rotation?
# Others
Do TCL Monitors support KVM functionality?
# Others
Understanding the Color Depth: A Quick Guide
# Others
Understanding the P3 Color Gamut: A Quick Guide
# Others
How to Set FreeSync Variable Refresh Rate Function?
# First Steps
Understanding GSYNC and FreeSync: A Quick Guide
# Others
Understanding GTG Response Time: A Quick Guide
# Others
Understanding Resolution: A Quick Guide
# Others
Understanding MPRT Technology: A Quick Guide
# Others
Understanding Mini LED: A Quick Guide
# Others
Understanding Quantum Dots: A Quick Guide
# Others
What is the backlight fluctuation at different brightness levels?
# Others
What is the ratio of hybrid dimming?
# Others
What is the color gamut of the Q8 monitor?
# Others
What is the color gamut of the U8 monitor?
# Others
What is the refresh rate of the Q8 and U8 monitors?
# Others
What are the partition number and LED count for the 34-inch Q8?
# Others
What are the partition number and LED count for the 27-inch U8?
# Others
What is the dimming method for the 34-inch Q8 and the 27-inch U8?
# Others
What can I do if the TV has no power at all?
# Product Performance
Despite being connected to the TV via HDMI ARC, I am not able to increase or decrease the volume on the soundbar using TV remote.
# Picture Quality/Sound Quality
What is HDMI ARC?
# Others
Why are the audio and video out-of-sync when using the subwoofer?
# Picture Quality/Sound Quality
Why do I Lose my Wireless Connection with the subwoofer?
# Connectivity
Where should I put my wireless subwoofer?
# Accessories
What types of USB drives, drive formats or maximum drive sizes are supported?
# Accessories
How close do the subwoofer and soundbar need to be placed to keep a reliable wireless connection?
# Connectivity
How do I connect my TV to the soundbar wirelessly?
# Connectivity
How to correct a lip-sync problem?
# Product Performance
How can I stop my soundbar from turning off automatically?
# Product Performance
Why does my soundbar turn off by itself?
# Product Performance
After placing the soundbar in front of the TV, I am not able to control the TV.
# Product Performance
I have connected my soundbar to the TV via optical cable, but I don’t hear any sound.
# Picture Quality/Sound Quality
Can I wall mount the soundbar?
# Others
Can I connect additional surround sound speakers using the Bluetooth feature?
# Accessories
"Why do I Lose my Wireless Connection with the mobile streaming device (phone, laptop, tablet)? "
# Connectivity
How many optical cables do you need to connect if you don't want to use Bluetooth?
# Connectivity
How to fix the echo effect?
# Picture Quality/Sound Quality
Will this soundbar work with a HDTV that is not a smart TV?
# Others
Does this soundbar work with any TV?
# Others
Should I place my Soundbar below or above my TV?
# Others
Prime Video Not Working on Your Fire TV?
# APPs
How to pair the Bluetooth device with the TCL TV?
# Accessories
Where can I purchase the accessories?
# Accessories
What can I do if the TV remote does not work properly?
# Accessories
Can I stream channel from my mobile devices to the TCL TV?
# Smart TV
Can I clear my current channel list?
# Smart TV
How to scan the channel for my TV?
# Smart TV
How can I connect the sound bar to the TV?
# Connectivity
Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?
# Connectivity
How can I connect the computer/PC to the TCL TV?
# Connectivity
How can I connect the Cable/Satellite box to the TCL TV?
# Connectivity
How to create Google account in TCL Google TV?
# APPs
How can I check the network status and the network settings on the TCL TV?
# Connectivity
How can I adjust the clicking sound of the menu on the TCL TV?
# Smart TV
How can I change the settings of the virtual keyboard on the TCL TV?
# First Steps
How can I set up Parental Control on the TCL TV?
# First Steps
How can I turn on the sleep timer of the TCL TV screen?
# First Steps
How can I set up the Screensaver on the TCL Google TV?
# First Steps
How can I change the status of the LED light on the TV?
# First Steps
How can I set up the picture preference on the TCL TV?
# First Steps
How can I change the language of the TCL TV?
# First Steps
Can I customize the home screen of the TCL Google TV?
# First Steps
How can I set up the Date & Time on the TCL TV?
# First Steps
How can I configure the Audio settings on the TCL TV?
# First Steps
What can I do if the Date and Time changed automatically on the TV?
# Others
What can I do if the 4K video has no audio when I play the video from the USB drive?
# Picture Quality/Sound Quality
What can I do if the TV cannot play the AV PAL video?
# Others
Does the TCL TV support the HDMI 2.1?
# Others
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Connectivity
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Connectivity
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Connectivity
What can I do if the wifi network is unstable on the TV?
# Connectivity
What can I do if the wifi network is very slow on the TV?
# Connectivity
What can I do if the TV cannot connect to a wifi network successfully?
# Connectivity
Can I download and install Skype on the TV?
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
What can I do if the TV cannot load YouTube successfully?
# APPs
What can I do if I have an issue to login YouTube account on the TV?
# APPs
How to update the application on the TV?
# APPs
How to check the software version of your TV?
# Software
What can I do if the TV has no response after powering on?
# Software
What can I do if the TV's application works slowly?
# Software
How can I update the software of the TV?
# Software
How to reset the TV to the factory default settings?
# Software
What can I do if the audio is abnormal when using the Headphone OUT port?
# Picture Quality/Sound Quality
Does TCL TV support the Auto Volume Control function?
# Picture Quality/Sound Quality
What format can I play the music on the TV through the USB drive?
# Picture Quality/Sound Quality
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Picture Quality/Sound Quality
What can I do if the audio is intermittent when playing the video?
# Picture Quality/Sound Quality
What can I do if the audio is abnormal when using the HDMI/ARC OUT port?
# Picture Quality/Sound Quality
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Picture Quality/Sound Quality
What can I do if the video and audio are not synchronized on the TV?
# Picture Quality/Sound Quality
What can I do if there is no sound from the TV?
# Picture Quality/Sound Quality
What can I do if the audio is abnormal when using the HDMI IN port?
# Picture Quality/Sound Quality
What can I do if the TV has cross lines issue?
# Product Performance
What can I do if the TV has a light leakage?
# Picture Quality/Sound Quality
What can I do if the TV has a horizontal line?
# Picture Quality/Sound Quality
What can I do if the TV has an intermittent black screen issue?
# Picture Quality/Sound Quality
What can I do if the TV has no video from all sources?
# Picture Quality/Sound Quality
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Picture Quality/Sound Quality
Does TCL TV support the Dolby Vision?
# Picture Quality/Sound Quality
What video format can I play on the TCL TV through the USB drive?
# Picture Quality/Sound Quality
What can I do if the video is distorted on the TV?
# Picture Quality/Sound Quality
What can I do if the TV has a snowy picture?
# Picture Quality/Sound Quality
What can I do if the video is fuzzy?
# Picture Quality/Sound Quality
What can I do if the TV stays on the startup screen?
# Picture Quality/Sound Quality
What can I do if the TV screen is black but it has audio and the backlight is on?
# Picture Quality/Sound Quality
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Picture Quality/Sound Quality
What to do if the Washing Machine has a peculiar smell?
# Odors
Does this soundbar work with any TV?
# Others
How to fix the echo effect?
# Picture Quality/Sound Quality
What are the types of sound modes:
# Others
How do I get the best Wi-Fi connection?
# Connectivity
During pairing, what is the status indicated by the subwoofer LED?
# First Steps
If soundbar has no sound
# Picture Quality/Sound Quality
How to make my remote control function properly again
# Accessories
How to hear more clear sound
# Picture Quality/Sound Quality
How to find the Bluetooth name of this soundbar on my Bluetooth device
# Connectivity
How to connect to wifi and Google Home
# Connectivity
How to connect to wifi and AirPlay
# Connectivity
How do I find the Model Number and Serial Number on TCL Sound Bars
# Others
Why are the audio and video out-of-sync when using the subwoofer
# Picture Quality/Sound Quality
How to adjust the TCL Sound Bar volume using the TV Remote
# Accessories
Can I buy a separate Subwoofer to pair with my TS5 or TS7?
# Accessories
Refrigerator does not work, the refrigeration effect is poor
# Cooling
The door is too tight and not so easy to open
# Door Issues
There is a sound like a water ripple in refrigerator
# Noises
There is a “Click” or a "Tick" sound in my refrigerator
# Noises
There is an abnormal sound in refrigerator
# Noises
The freezer door almost opens (slighty/half opens) itself for the while during the closing of the refigerator door.
# Door Issues
Is it possible to set the "OF" (or "0F") on the control panel (display panel) for the refrigerator compartment? What does it mean?
# Error codes
Where is the serial number located on my product?
# Others
Where can I purchase a new TCL remote control?
# Accessories
Which universal remote controls are compatible with TCL TVs?
# Accessories
What is the password for resetting a TV locked in parent mode?
# Password
How do you connect wireless headphones without switching off the TV’s sound?
# Accessories
May I connect an external hard drive to my TV?
# Connectivity
What type of USB key can I connect to my TV?
# Connectivity
I cannot read films using the TV’s USB port.
# Connectivity
My TV switches itself off after 4 hours.
# Product Performance
What does the AIR/SATELLITE/CABLE selection screen that appears during installation mean?
# First Steps
Why is there is a time lag between the sounds and images on my TV?
# Picture Quality/Sound Quality
I have some questions about Personal data protection policy.
# Others
How to activate Amazon Alexa?
# APPs
I cannot change the temperature setting for the "ECO 40-60" program. How to do it?
# Energy Efficiency
Water remains in the Washing Machine drum after the wash cycle is finished. Why?
# Daily Use
Why are my clothes still wet after washing, even with the spin speed set to the highest level?
# Daily Use
I saw that if I use the Super Quick washing program, the washing powder remains on my clothes after the end of washing. Why?
# Daily Use
I have just installed my Washing Machine and found a small amount of water inside the drum. Does it mean this appliance was used?
# Others
How to avoid the noisy operation of the Washing Machine and excessive vibrations?
# Noises
Error Codes.
# Error Codes
Why is the water inflow into my Washing Machine slow?
# Daily Use
Why is my Washing Machine leaking from the bottom?
# Leaks
Why is water leaking from my Washing Machine's water inlet pipe?
# Leaks
What should I do if the door of my washing machine won't close?
# Door Issues
My Washing Machine does not clean.
# Daily Use
My Washing Machine has a poor washing.
# Daily Use
The washing machine is not filling with water
# Daily Use
Why has the Washing Machine stopped during operation?
# Daily Use
How to switch LED indicator of the subwoofer (when off)
# Equipment use
How to do a factory reset
# Equipment use
If soundbar has no power
# Equipment use
How can I create a video of what’s on the screen?
# Basic Settings
How can I change the permissions for my apps?
# Basic Settings
How can I upgrade my device?
# Basic Settings
What to do with my used terminals?
# Basic Settings
How can I change the language of the device?
# Basic Settings
How can I check the IMEI number of my device?
# Basic Settings
How can I manage app notifications quickly and easily?
# Basic Settings
How can I change font size on display?
# Basic Settings
How can I take a screenshot?
# Basic Settings
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
What should I do if my device cannot send or receive messages?
# Message
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
How can I transfer data from the internal storage to the SD card?
# Storage
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
What should I do if my device cannot power on?
# Troubleshooting
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
What should I do if I cannot receive calls or miss calls constantly?
# Device
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
How to remove Google account from your device?
# Security
What should I do if the in-built applications of my device do not work?
# Internet & Applications
What should I do if my device’s battery drains under normal use?
# Troubleshooting
What should I do if the navigation buttons disappear from my screen?
# Home Screen
How can I set up my SD card?
# Storage
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
What should I do if my device system lags or freezes?
# Troubleshooting
How can I perform a factory reset on my device?
# Back Up & Reset
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
How can I use the Multi-screen Share function?
# Device
What can I do if my device heats up?
# Troubleshooting
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
What should I do if my device auto powers off?
# Troubleshooting
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
What should I do if I cannot turn on the camera app?
# Camera
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
How can I check the IMEI number of my device?
# Basic Settings
How can I upgrade my device?
# Basic Settings
What should I do if my device auto powers off?
# Troubleshooting
What should I do if my device’s battery drains under normal use?
# Troubleshooting
What should I do if my device cannot power on?
# Troubleshooting
What can I do if my device heats up?
# Troubleshooting
How can I use a SIM card to make video calls?
# Device
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What should I do if I cannot receive calls or miss calls constantly?
# Device
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
How to remove Google account from your device?
# Security
How can I change font size on display?
# Basic Settings
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
How can I take a screenshot?
# Basic Settings
What should I do if my device system lags or freezes?
# Troubleshooting
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
How can I use the Multi-screen Share function?
# Device
How can I change the permissions for my apps?
# Basic Settings
How can I change the language of the device?
# Basic Settings
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
How can I manage app notifications quickly and easily?
# Basic Settings
What should I do if I cannot receive calls or miss calls constantly?
# Device
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
What to do with my used terminals?
# Basic Settings
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
What should I do if the in-built applications of my device do not work?
# Internet & Applications
How can I set up my SD card?
# Storage
What should I do if my device cannot send or receive messages?
# Message
What should I do if the navigation buttons disappear from my screen?
# Home Screen
How can I create a video of what’s on the screen?
# Basic Settings
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
How can I transfer data from the internal storage to the SD card?
# Storage
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
How can I perform a factory reset on my device?
# Back Up & Reset
There is condensation or frosting at the freezing chamber door surface or food surface
# Cooling
The surface between fridge chamber and freezer chamber is warm
# Daily use
Foods in refrigerating chamber are frozen
# Cooling
The sides of the fridge are warm or hot
# Daily use
Does this soundbar work with any TV?
# Others
How to fix the echo effect?
# Picture Quality/Sound Quality
What are the types of sound modes:
# Others
How do I get the best Wi-Fi connection?
# Connectivity
During pairing, what is the status indicated by the subwoofer LED?
# First Steps
If soundbar has no sound
# Picture Quality/Sound Quality
How to make my remote control function properly again
# Accessories
How to hear more clear sound
# Picture Quality/Sound Quality
How to find the Bluetooth name of this soundbar on my Bluetooth device
# Connectivity
How to connect to wifi and Google Home
# Connectivity
How to connect to wifi and AirPlay
# Connectivity
How do I find the Model Number and Serial Number on TCL Sound Bars
# Others
Why are the audio and video out-of-sync when using the subwoofer
# Picture Quality/Sound Quality
How to adjust the TCL Sound Bar volume using the TV Remote
# Accessories
Can I buy a separate Subwoofer to pair with my TS5 or TS7?
# Accessories
Where is the serial number located on my product?
# Others
Where can I purchase a new TCL remote control?
# Accessories
Which universal remote controls are compatible with TCL TVs?
# Accessories
What is the password for resetting a TV locked in parent mode?
# Password
How do you connect wireless headphones without switching off the TV’s sound?
# Accessories
May I connect an external hard drive to my TV?
# Connectivity
I cannot read films using the TV’s USB port.
# Connectivity
My TV switches itself off after 4 hours.
# Product Performance
What does the AIR/SATELLITE/CABLE selection screen that appears during installation mean?
# First Steps
I have some questions about Personal data protection policy.
# Others
Why is there is a time lag between the sounds and images on my TV?
# Picture Quality/Sound Quality
I cannot read films using the TV’s USB port.
# Connectivity
How to switch LED indicator of the subwoofer (when off)
# Equipment use
How to do a factory reset
# Equipment use
If soundbar has no power
# Equipment use
Does this soundbar work with any TV?
# Others
How to fix the echo effect?
# Picture Quality/Sound Quality
What are the types of sound modes:
# Others
How do I get the best Wi-Fi connection?
# Connectivity
During pairing, what is the status indicated by the subwoofer LED?
# First Steps
If soundbar has no sound
# Picture Quality/Sound Quality
How to make my remote control function properly again
# Accessories
How to hear more clear sound
# Picture Quality/Sound Quality
How to find the Bluetooth name of this soundbar on my Bluetooth device
# Connectivity
How to connect to wifi and Google Home
# Connectivity
How to connect to wifi and AirPlay
# Connectivity
How do I find the Model Number and Serial Number on TCL Sound Bars
# Others
Why are the audio and video out-of-sync when using the subwoofer
# Picture Quality/Sound Quality
How to adjust the TCL Sound Bar volume using the TV Remote
# Accessories
Can I buy a separate Subwoofer to pair with my TS5 or TS7?
# Accessories
Where is the serial number located on my product?
# Others
Where can I purchase a new TCL remote control?
# Accessories
Which universal remote controls are compatible with TCL TVs?
# Accessories
What is the password for resetting a TV locked in parent mode?
# Password
How do you connect wireless headphones without switching off the TV’s sound?
# Accessories
May I connect an external hard drive to my TV?
# Connectivity
I cannot read films using the TV’s USB port.
# Connectivity
My TV switches itself off after 4 hours.
# Product Performance
What does the AIR/SATELLITE/CABLE selection screen that appears during installation mean?
# First Steps
I have some questions about Personal data protection policy.
# Others
Why is there is a time lag between the sounds and images on my TV?
# Picture Quality/Sound Quality
I cannot read films using the TV’s USB port.
# Connectivity
How to switch LED indicator of the subwoofer (when off)
# Equipment use
How to do a factory reset
# Equipment use
If soundbar has no power
# Equipment use
Can we place the Air Purifier in spaces that produce oily fumes?
# Product Safety
Can we place this product on an unstable bearing surface?
# Product Safety
Can we put fingers or metals in the Air Purifier gaps?
# Product Safety
Can we share the patch board with any other electric appliances?
# Product Safety
Can we use the insecticide in the room when operating an Air Purifier?
# Product Safety
Can we use the product in places with direct sunlight?
# Product Safety
How often should the filter be replaced?
# Accessories
How to clean the TCL Breeva Air Purifier body?
# Cleaning Tips
Is it safe to use flammable items inside the Air Purifier? (Such as cigarettes or incense)
# Product Safety
Is the TCL Breeva Air Purifier a child-safe product?
# Product Safety
What room size can cover a TCL Breeva Air Purifier?
# Others
What should I do if the Air Purifier behaves abnormally?
# Daily Use
What the Air Purifier is for?
# Others
What to do if the wind from the air outlet has a peculiar smell?
# Odors
What to do if there is no air discharged from the air outlet?
# Daily Use
What to do if there is no response after touching the buttons?
# Daily Use
Why hasn't the air quality improved if the device has been working for a long time?
# Daily Use
How long does it take to rinse (wash) the dustbin and filter?
# Accessories
What should I do if the noise becomes louder?
# Noises
Is the Robot Vaccum Cleaner a child-safe product?
# Product Safety
Is the Robot Vaccum Cleaner a pet-safe product?
# Product Safety
What should I do if the suction power becomes weak?
# Daily use
How to effectively filter pollen or indoor dust?
# First Steps
What do I need to know before the first use of my TCL Breeva Air Purifier?
# First Steps
Prime Video Not Working on Your Fire TV?
# Product Performance/Fire TV
Fire TV Remote Won't Pair? Here's What to Do
# Accessories/Fire TV
How Can I Update the Software on My Fire TV?
# Software/Fire TV
How Can I Reset My Fire TV Remote?
# Accessories/Fire TV
Managing Parental Controls on Fire TV
# First Steps/Fire TV
Adding Apps to Your Fire TV
# APPs/Fire TV
How Do I Use Alexa with Fire TV?
# APPs/Fire TV
How Can I Play Games on Fire TV?
# First Steps/Fire TV
How to Pair a Controller for Gaming on Fire TV
# Accessories/Fire TV
How to Watch Prime Video on Fire TV
# APPs/Fire TV
How Do I Create Fire TV Profiles?
# Others/Fire TV
How Can I Edit Fire TV Profiles?
# Others/Fire TV
How Can I Tailor the Apps Shown on My Fire TV's Main Menu?
# APPs/Fire TV
How Do I Change the Language on My Fire TV?
# First Steps/Fire TV
Managing App Permissions on Fire TV: Here's How
# First Steps/Fire TV
What Is Auto Offload on Fire TV?
# APPs/Fire TV
Why Is My Fire TV Remote Not Working?
# Accessories/Fire TV
How Can I Use My Smartphone as a Fire TV Remote?
# Accessories/Fire TV
Why Can't Your Fire TV Device Connect to Wi-Fi?
# Connectivity/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi During Setup
# Connectivity/Fire TV
How can I restart my home network devices?
# Connectivity/Fire TV
What is the Fire TV Network Status Tool?
# Connectivity/Fire TV
Screen Mirroring Not Working on Fire TV Devices
# Product Performance/Fire TV
Can't Remove Fire TV Logo from TV Screen?
# First Steps/Fire TV
Resolving Blank TV Display with Fire TV Devices
# Picture Quality/Fire TV
Fire TV Won't Turn On
# Product Performance/Fire TV
Disable Fire TV Screen Reader
# Others/Fire TV
How do I Restart My Fire TV Device?
# First Steps/Fire TV
How Can I Reset My Fire TV Device to Factory Settings?
# First Steps/Fire TV
Why Can't I Update My Fire TV Device?
# Smart TV/Fire TV
Why Is Prime Video Not Streaming on Your Fire TV?
# Product Performance/Fire TV
Why Is Your Fire TV App Crashing or Failing to Load?
# Product Performance/Fire TV
How to Clear App Data and Cache on Your Fire TV
# Product Performance/Fire TV
How to Uninstall Games and Apps on Your Fire TV
# APPs/Fire TV
Why Isn't 4K Ultra HD Working on My Fire TV Device?
# Picture Quality/Fire TV
How to Address Dolby Atmos or Surround Sound Issues on Fire TV
# Sound Quality/Fire TV
Troubleshooting Dolby Vision or High Dynamic Range (HDR) Issues on Fire TV Devices
# Picture Quality/Fire TV
Troubleshooting Silk Web Browser Issues on Fire TV
# APPs/Fire TV
Getting Started with Silk Web Browser on Fire TV
# APPs/Fire TV
Exploring Silk Browser Settings on Fire TV
# APPs/Fire TV
Setting Up Your Fire TV Stick: A Quick Guide
# Accessories/Fire TV
Setting Up Your Fire TV Cube
# Accessories/Fire TV
Setting Up Your Fire TV Smart TV
# APPs/Fire TV
Register Your Soundbar with Fire TV Built-in
# Accessories/Fire TV
Setting Up Your Fire TV Blaster
# Accessories/Fire TV
Setting Up Fire TV on Your Echo Show 15
# Accessories/Fire TV
Why Can't I Log into My Fire TV Account?
# APPs/Fire TV
Can I Reset My Fire TV Password If I Forget It?
# APPs/Fire TV
Can't Pair Your Fire TV Remote During Setup
# Accessories/Fire TV
Fire TV Logo Stuck on TV Screen
# First Steps/Fire TV
What can I do if there is no picture, no backlight, and no audio after turning on the TV?
# Picture Quality
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Picture Quality
What can I do if the TV screen is black but it has audio and the backlight is on?
# Picture Quality
What can I do if the video keeps flickering?
# Picture Quality
What can I do if the TV stays on the startup screen?
# Picture Quality
What can I do if the TV has a snowy picture?
# Picture Quality
What can I do if the video is fuzzy?
# Picture Quality
What can I do if the video is distorted on the TV?
# Picture Quality
What video format can I play on the TCL TV through the USB drive?
# Picture Quality
Does TCL TV support the Dolby Vision?
# Picture Quality
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Picture Quality
What can I do if the TV has no video from all sources?
# Picture Quality
What can I do if the TV has a light leakage?
# Picture Quality
What can I do if the TV has cross lines issue?
# Picture Quality
How Do I Remove Fire TV Profiles?
# Others/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi?
# Connectivity/Fire TV
Can't Connect Your Fire TV Device to Wi-Fi During Setup
# Connectivity/Fire TV
What can I do if the TV has no power at all?
# Product Performance
What can I do if the TV cannot start up successfully from the standby status?
# Product Performance
What can I do if the TV keeps restart/power on and off always?
# Product Performance
What can I do if the TV has a horizontal line?
# Picture Quality
What can I do if the audio is abnormal when using the HDMI IN port?
# Sound Quality
What can I do if there is no sound from the TV?
# Sound Quality
What can I do if the video and audio are not synchronized on the TV?
# Sound Quality
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Sound Quality
What can I do if the audio is abnormal when using the HDMI/ARC OUT port?
# Sound Quality
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Sound Quality
What can I do if the audio is intermittent when playing the video?
# Sound Quality
What format can I play the music on the TV through the USB drive?
# Sound Quality
Does TCL TV support the Auto Volume Control function?
# Sound Quality
What can I do if the audio is abnormal when using the Headphone OUT port?
# Sound Quality
How to reset the TV to the factory default settings?
# Software
How can I update the software of the TV?
# Software
What can I do if the TV's application works slowly?
# Software
What can I do if the TV has no response after powering on?
# Software
How to check the software version of your TV?
# Software
How to update the application on the TV?
# APPs
What can I do if I have an issue to login YouTube account on the TV?
# APPs
What can I do if the TV cannot load YouTube successfully?
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
Can I download and install Skype on the TV?
# APPs
What can I do if the TV cannot connect to a wifi network successfully?
# Connectivity
What can I do if the wifi network is very slow on the TV?
# Connectivity
What can I do if there is no wifi network detected on the TV?
# Connectivity
What can I do if the wifi network is unstable on the TV?
# Connectivity
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Connectivity
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Connectivity
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Connectivity
Does the TCL TV support the HDMI 2.1?
# Others
What can I do if the TV cannot play the AV PAL video?
# Others
What can I do if the 4K video has no audio when I play the video from the USB drive?
# Sound Quality
What can I do if the Date and Time changed automatically on the TV?
# Others
How can I configure the Audio settings on the TCL TV?
# First Steps
How can I set up the Date & Time on the TCL TV?
# First Steps
Can I customize the home screen of the TCL Google TV?
# First Steps
How can I change the language of the TCL TV?
# First Steps
How can I set up the picture preference on the TCL TV?
# First Steps
How can I change the status of the LED light on the TV?
# First Steps
How can I set up the Screensaver on the TCL Google TV?
# First Steps
How can I turn on the sleep timer of the TCL TV screen?
# First Steps
How can I set up Parental Control on the TCL TV?
# First Steps
How can I change the settings of the virtual keyboard on the TCL TV?
# Smart TV
How can I adjust the clicking sound of the menu on the TCL TV?
# Smart TV
How can I check the network status and the network settings on the TCL TV?
# Connectivity
How to create Google account in TCL Google TV?
# APPs
How can I connect the Cable/Satellite box to the TCL TV?
# Connectivity
How can I connect the computer/PC to the TCL TV?
# Connectivity
Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?
# Connectivity
How can I connect the sound bar to the TV?
# Connectivity
How to scan the channel for my TV?
# Smart TV
Can I clear my current channel list?
# Smart TV
Can I stream channel from my mobile devices to the TCL TV?
# Smart TV
What can I do if the TV remote does not work properly?
# Accessories
Where can I purchase the accessories?
# Accessories
How to pair the Bluetooth device with the TCL TV?
# Accessories
What can I do if the TV has an intermittent black screen issue?
# Picture Quality
Fire TV User Profiles: The Basics
# Others/Fire TV
How should I clean the monitor in daily routine?
# Cleaning Tips
How to enter factory mode?
# Software
How does the lifespan of MiniLED compare to other screens?
# Energy Efficiency
How to choose a wall mount or monitor arm?
# Accessories
Headphone Hook Location
# Accessories
DSC cannot be turned off
# Preferences
KVM auto-logic cannot recognize mouse and keyboard signals
# Connectivity
When browsing Chrome/Edge/YouTube/Steam/Discord and other webpages on an N card computer, sudden black screen or white flashes, or grid patterns may occur.
# Picture Quality
Why is there a dot on each side of the screen?
# Picture Quality
Non-Inclusion of USB-B Cable
# Connectivity
Does the monitor support receiving audio from HDMI and outputting it via USB?
# Connectivity
Why does the display look particularly red when viewed from the side?
# Picture Quality
While in HDMI signal mode, the split-screen option is accessible, but in DP mode, it's grayed out and cannot be adjusted.
# Picture Quality
When using C port to DP, it shows no signal. Changing multiple cables does not work.
# Connectivity
When playing games or watching videos, suddenly the screen goes black, and the TCL indicator light flashes twice in white. After one or two seconds, it returns to normal.
# Picture Quality
There is a significant color difference between the MacBook laptop and the monitor.
# Picture Quality
The display has poor color accuracy and the font sharpness is fuzzy
# Picture Quality
The 3.5mm headphone jack has no sound or has static noise.
# Sound Quality
The text displayed on the monitor is not clear.
# Picture Quality
When watching live streams or movies on the Q8, the screen cannot be fully filled, resulting in black bars on the sides
# Picture Quality
Do TCL Monitors support Dolby Vision?
# Others
Uneven color display
# Picture Quality
How to adjust the volume and brightness directly inside the computer when connected to a MacBook M2?
# Picture Quality
The game screen is experiencing a ripple effect.
# Picture Quality
When connecting a MacBook, it may not be possible to set HDR under the specification of 4K/2K@144Hz, and the "High Dynamic Range" button may not be available.
# Picture Quality
Do Q8 and U8 have color gamut limitation?
# Picture Quality
Why does color spotting or image layering occur when watching videos on webpages?
# Picture Quality
How to control two windows with one mouse and keyboard in PIP/PBP mode on the monitor?
# Preferences
Why do HDMI and DP bandwidths differ for a 34-inch monitor?
# Connectivity
The standard mode of the monitor has a blue-biased color temperature
# Preferences
Enabling HiDPI and HDR on a Mac
# Preferences
How to enter Picture-in-Picture (PiP) display mode.
# Preferences
When HDR is enabled, playing HDR videos in the video player results in color desaturation and dim color tones.
# Picture Quality
Why does flickering occur when VRR is enabled?
# Picture Quality
Ghosting and trailing phenomenon on the monitor.
# Picture Quality
Why does the monitor have low-frequency flickering?
# Others
How many horizontal and vertical backlight zones does the Q8/U8 have?
# Others
MiniLED causes overall gray tint when enabled.
# Picture Quality
Why is the OSD refresh rate a fixed value and does not change with the game frame rate?
# Gaming
Do the monitors support ALLM?
# Gaming
What is the pixel pitch of the monitor?
# Others
Are the Monitor screens using glossy or matte screens?
# Others
Which is brighter, QD Mini LED or OLED?
# Others
The Q8 monitor connected to PS5 cannot set to 16:9, and the forced full-screen display causes stretching.
# Picture Quality
The fan of the monitor is noisy.
# Noises
The monitor heats up during use
# Equipment use
The screen went black after enabling CSM on the computer.
# Picture Quality
What is the input lag of the U8/Q8 monitor?
# Others
Why Q8 cannot set a 16:9 aspect ratio image?
# Preferences
What are the PPI values ??for U8 and Q8?
# Others
Control logic of HDR and non-HDR (SDR) MiniLED backlight adjustments.
# Preferences
Does the monitor support third-party software adjustments for brightness, contrast, etc.?
# Others
When connecting a computer host or gaming console (PS5/Xbox), the screen flashes black during gameplay.
# Picture Quality
When connecting an Apple laptop to a monitor, there may be flickering and trailing effects. Why?
# Picture Quality
What is the difference between gamma 1 and gamma 2?
# Others
How to connect the monitor to a smartphone via the TYPE-C port
# Connectivity
Why does the red font overflow in Excel when connecting a MacBook Air M1 to the monitor with HDR mode enabled?
# Picture Quality
Why is the dynamic frame rate setting ineffective?
# Picture Quality
Do TCL Monitors support HiDPI?
# Others
Monitor backlight leakage
# Picture Quality
The monitor brightness is uneven, with the center being brighter and the sides darker.
# Picture Quality
The screen looks red or has color deviations when watching movies or playing games.
# Picture Quality
Why can't I set both 170Hz and 10bit simultaneously via DP?
# Picture Quality
Why is there a halo around the cursor?
# Picture Quality
How do I connect USB keyboards, mice, USB headsets, and other devices?
# Connectivity
How do I set the screen to portrait mode when connecting my computer to the monitor?
# Preferences
Why can't I adjust the brightness when HDR is enabled with a DP connection, but I can with an HDMI connection?
# Picture Quality
Does the U8 support DSC technology?
# Picture Quality
Which interface is best to use for connecting the U8?
# Picture Quality
Does the U8 support HiDPI and high refresh rates when connected to a Mac?
# Others
What is the bandwidth of the Q8 monitor's DP interface?
# Others
What is the bandwidth of the U8's DP interface?
# Others
Is the U8's HDMI interface full-featured?
# Others
Why is the PIP/PBP setting option grayed out on my monitor?
# Product Performance
Defective Pixels?
# Product Performance
Backlight delay?
# Product Performance
Hybrid Dimming? When is it PWM? When is it DC?
# Others
What is the SDR brightness, can it reach an average of 900 nits?
# Others
Does the monitor support VRR?
# Others
Is this monitor passively cooled? Does it have a fan?
# Others
MiniLED Local Dimming Adjustment Options
# Others
Is the low blue ray feature hardware or software based?
# Others
Is the dimming frequency of the U8 eye protection the same as the Q8?
# Others
Does TCL Monitors support automatic brightness adjustment?
# Preferences
What is the brightness without HDR?
# Others
Is sRGB hardware limited?
# Others
Do TCL Monitors support 4K supersampling?
# Others
Can the screen split ratio be adjusted?
# Preferences
Can dual-screen be set up?
# Preferences
Is the TYPE-C Interface Thunderbolt?
# Others
Understanding the HDR1400 Standard: A Quick Guide
# Others
Graphics Card Recommendations (Gaming)
# Gaming
Differences between the Q8 HVA panel and IPS panel
# Others
How to enable the Eye Protection Mode?
# First Steps
Is calibration required upon arrival?
# First Steps
Do TCL Monitors support height adjustment and rotation?
# Others
Do TCL Monitors support KVM functionality?
# Others
Understanding the Color Depth: A Quick Guide
# Others
Understanding the P3 Color Gamut: A Quick Guide
# Others
How to Set FreeSync Variable Refresh Rate Function?
# First Steps
Understanding GSYNC and FreeSync: A Quick Guide
# Others
Understanding GTG Response Time: A Quick Guide
# Others
Understanding Resolution: A Quick Guide
# Others
Understanding MPRT Technology: A Quick Guide
# Others
Understanding Mini LED: A Quick Guide
# Others
Understanding Quantum Dots: A Quick Guide
# Others
What is the backlight fluctuation at different brightness levels?
# Others
What is the ratio of hybrid dimming?
# Others
What is the color gamut of the Q8 monitor?
# Others
What is the color gamut of the U8 monitor?
# Others
What is the refresh rate of the Q8 and U8 monitors?
# Others
What are the partition number and LED count for the 34-inch Q8?
# Others
What are the partition number and LED count for the 27-inch U8?
# Others
What is the dimming method for the 34-inch Q8 and the 27-inch U8?
# Others
What can I do if the TV has no power at all?
# Product Performance
Despite being connected to the TV via HDMI ARC, I am not able to increase or decrease the volume on the soundbar using TV remote.
# Picture Quality/Sound Quality
What is HDMI ARC?
# Others
Why are the audio and video out-of-sync when using the subwoofer?
# Picture Quality/Sound Quality
Why do I Lose my Wireless Connection with the subwoofer?
# Connectivity
Where should I put my wireless subwoofer?
# Accessories
What types of USB drives, drive formats or maximum drive sizes are supported?
# Accessories
How close do the subwoofer and soundbar need to be placed to keep a reliable wireless connection?
# Connectivity
How do I connect my TV to the soundbar wirelessly?
# Connectivity
How to correct a lip-sync problem?
# Product Performance
How can I stop my soundbar from turning off automatically?
# Product Performance
Why does my soundbar turn off by itself?
# Product Performance
After placing the soundbar in front of the TV, I am not able to control the TV.
# Product Performance
I have connected my soundbar to the TV via optical cable, but I don’t hear any sound.
# Picture Quality/Sound Quality
Can I wall mount the soundbar?
# Others
Can I connect additional surround sound speakers using the Bluetooth feature?
# Accessories
"Why do I Lose my Wireless Connection with the mobile streaming device (phone, laptop, tablet)? "
# Connectivity
How many optical cables do you need to connect if you don't want to use Bluetooth?
# Connectivity
How to fix the echo effect?
# Picture Quality/Sound Quality
Will this soundbar work with a HDTV that is not a smart TV?
# Others
Does this soundbar work with any TV?
# Others
Should I place my Soundbar below or above my TV?
# Others
Prime Video Not Working on Your Fire TV?
# APPs
How to pair the Bluetooth device with the TCL TV?
# Accessories
Where can I purchase the accessories?
# Accessories
What can I do if the TV remote does not work properly?
# Accessories
Can I stream channel from my mobile devices to the TCL TV?
# Smart TV
Can I clear my current channel list?
# Smart TV
How to scan the channel for my TV?
# Smart TV
How can I connect the sound bar to the TV?
# Connectivity
Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?
# Connectivity
How can I connect the computer/PC to the TCL TV?
# Connectivity
How can I connect the Cable/Satellite box to the TCL TV?
# Connectivity
How to create Google account in TCL Google TV?
# APPs
How can I check the network status and the network settings on the TCL TV?
# Connectivity
How can I adjust the clicking sound of the menu on the TCL TV?
# Smart TV
How can I change the settings of the virtual keyboard on the TCL TV?
# First Steps
How can I set up Parental Control on the TCL TV?
# First Steps
How can I turn on the sleep timer of the TCL TV screen?
# First Steps
How can I set up the Screensaver on the TCL Google TV?
# First Steps
How can I change the status of the LED light on the TV?
# First Steps
How can I set up the picture preference on the TCL TV?
# First Steps
How can I change the language of the TCL TV?
# First Steps
Can I customize the home screen of the TCL Google TV?
# First Steps
How can I set up the Date & Time on the TCL TV?
# First Steps
How can I configure the Audio settings on the TCL TV?
# First Steps
What can I do if the Date and Time changed automatically on the TV?
# Others
What can I do if the 4K video has no audio when I play the video from the USB drive?
# Picture Quality/Sound Quality
What can I do if the TV cannot play the AV PAL video?
# Others
Does the TCL TV support the HDMI 2.1?
# Others
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Connectivity
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Connectivity
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Connectivity
What can I do if the wifi network is unstable on the TV?
# Connectivity
What can I do if the wifi network is very slow on the TV?
# Connectivity
What can I do if the TV cannot connect to a wifi network successfully?
# Connectivity
Can I download and install Skype on the TV?
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
What can I do if the TV cannot load YouTube successfully?
# APPs
What can I do if I have an issue to login YouTube account on the TV?
# APPs
How to update the application on the TV?
# APPs
How to check the software version of your TV?
# Software
What can I do if the TV has no response after powering on?
# Software
What can I do if the TV's application works slowly?
# Software
How can I update the software of the TV?
# Software
How to reset the TV to the factory default settings?
# Software
What can I do if the audio is abnormal when using the Headphone OUT port?
# Picture Quality/Sound Quality
Does TCL TV support the Auto Volume Control function?
# Picture Quality/Sound Quality
What format can I play the music on the TV through the USB drive?
# Picture Quality/Sound Quality
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Picture Quality/Sound Quality
What can I do if the audio is intermittent when playing the video?
# Picture Quality/Sound Quality
What can I do if the audio is abnormal when using the HDMI/ARC OUT port?
# Picture Quality/Sound Quality
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Picture Quality/Sound Quality
What can I do if the video and audio are not synchronized on the TV?
# Picture Quality/Sound Quality
What can I do if there is no sound from the TV?
# Picture Quality/Sound Quality
What can I do if the audio is abnormal when using the HDMI IN port?
# Picture Quality/Sound Quality
What can I do if the TV has cross lines issue?
# Product Performance
What can I do if the TV has a light leakage?
# Picture Quality/Sound Quality
What can I do if the TV has a horizontal line?
# Picture Quality/Sound Quality
What can I do if the TV has an intermittent black screen issue?
# Picture Quality/Sound Quality
What can I do if the TV has no video from all sources?
# Picture Quality/Sound Quality
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Picture Quality/Sound Quality
Does TCL TV support the Dolby Vision?
# Picture Quality/Sound Quality
What video format can I play on the TCL TV through the USB drive?
# Picture Quality/Sound Quality
What can I do if the video is distorted on the TV?
# Picture Quality/Sound Quality
What can I do if the TV has a snowy picture?
# Picture Quality/Sound Quality
What can I do if the video is fuzzy?
# Picture Quality/Sound Quality
What can I do if the TV stays on the startup screen?
# Picture Quality/Sound Quality
What can I do if the TV screen is black but it has audio and the backlight is on?
# Picture Quality/Sound Quality
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Picture Quality/Sound Quality
What to do if the Washing Machine has a peculiar smell?
# Odors
Does this soundbar work with any TV?
# Others
How to fix the echo effect?
# Picture Quality/Sound Quality
What are the types of sound modes:
# Others
How do I get the best Wi-Fi connection?
# Connectivity
During pairing, what is the status indicated by the subwoofer LED?
# First Steps
If soundbar has no sound
# Picture Quality/Sound Quality
How to make my remote control function properly again
# Accessories
How to hear more clear sound
# Picture Quality/Sound Quality
How to find the Bluetooth name of this soundbar on my Bluetooth device
# Connectivity
How to connect to wifi and Google Home
# Connectivity
How to connect to wifi and AirPlay
# Connectivity
How do I find the Model Number and Serial Number on TCL Sound Bars
# Others
Why are the audio and video out-of-sync when using the subwoofer
# Picture Quality/Sound Quality
How to adjust the TCL Sound Bar volume using the TV Remote
# Accessories
Can I buy a separate Subwoofer to pair with my TS5 or TS7?
# Accessories
Can we place the Air Purifier in spaces that produce oily fumes?
# Product Safety
Can we place this product on an unstable bearing surface?
# Product Safety
Can we put fingers or metals in the Air Purifier gaps?
# Product Safety
Can we share the patch board with any other electric appliances?
# Product Safety
Can we use the insecticide in the room when operating an Air Purifier?
# Product Safety
Can we use the product in places with direct sunlight?
# Product Safety
How often should the filter be replaced?
# Accessories
How to clean the TCL Breeva Air Purifier body?
# Cleaning Tips
Is it safe to use flammable items inside the Air Purifier? (Such as cigarettes or incense)
# Product Safety
Is the TCL Breeva Air Purifier a child-safe product?
# Product Safety
What room size can cover a TCL Breeva Air Purifier?
# Others
What should I do if the Air Purifier behaves abnormally?
# Daily Use
What the Air Purifier is for?
# Others
What to do if the wind from the air outlet has a peculiar smell?
# Odors
What to do if there is no air discharged from the air outlet?
# Daily Use
What to do if there is no response after touching the buttons?
# Daily Use
Why hasn't the air quality improved if the device has been working for a long time?
# Daily Use
How long does it take to rinse (wash) the dustbin and filter?
# Accessories
What should I do if the noise becomes louder?
# Noises
Is the Robot Vaccum Cleaner a child-safe product?
# Product Safety
Is the Robot Vaccum Cleaner a pet-safe product?
# Product Safety
Refrigerator does not work, the refrigeration effect is poor
# Cooling
The door is too tight and not so easy to open
# Door Issues
There is a sound like a water ripple in refrigerator
# Noises
There is a “Click” or a "Tick" sound in my refrigerator
# Noises
There is an abnormal sound in refrigerator
# Noises
The freezer door almost opens (slighty/half opens) itself for the while during the closing of the refigerator door.
# Door Issues
Is it possible to set the "OF" (or "0F") on the control panel (display panel) for the refrigerator compartment? What does it mean?
# Error codes
Where is the serial number located on my product?
# Others
Where can I purchase a new TCL remote control?
# Accessories
Which universal remote controls are compatible with TCL TVs?
# Accessories
What is the password for resetting a TV locked in parent mode?
# Password
How do you connect wireless headphones without switching off the TV’s sound?
# Accessories
May I connect an external hard drive to my TV?
# Connectivity
What type of USB key can I connect to my TV?
# Connectivity
I cannot read films using the TV’s USB port.
# Connectivity
My TV switches itself off after 4 hours.
# Product Performance
What does the AIR/SATELLITE/CABLE selection screen that appears during installation mean?
# First Steps
Why is there is a time lag between the sounds and images on my TV?
# Picture Quality/Sound Quality
I have some questions about Personal data protection policy.
# Others
How to activate Amazon Alexa?
# APPs
Why is there is a time lag between the sounds and images on my TV?
# Picture Quality/Sound Quality
I cannot read films using the TV’s USB port.
# Connectivity
I cannot change the temperature setting for the "ECO 40-60" program. How to do it?
# Energy Efficiency
Water remains in the Washing Machine drum after the wash cycle is finished. Why?
# Daily Use
Why are my clothes still wet after washing, even with the spin speed set to the highest level?
# Daily Use
I saw that if I use the Super Quick washing program, the washing powder remains on my clothes after the end of washing. Why?
# Daily Use
I have just installed my Washing Machine and found a small amount of water inside the drum. Does it mean this appliance was used?
# Others
How to avoid the noisy operation of the Washing Machine and excessive vibrations?
# Noises
Error Codes.
# Error Codes
Why is the water inflow into my Washing Machine slow?
# Daily Use
Why is my Washing Machine leaking from the bottom?
# Leaks
Why is water leaking from my Washing Machine's water inlet pipe?
# Leaks
What should I do if the door of my washing machine won't close?
# Door Issues
My Washing Machine does not clean.
# Daily Use
My Washing Machine has a poor washing.
# Daily Use
The washing machine is not filling with water
# Daily Use
Why has the Washing Machine stopped during operation?
# Daily Use
How to switch LED indicator of the subwoofer (when off)
# Equipment use
How to do a factory reset
# Equipment use
If soundbar has no power
# Equipment use
How can I create a video of what’s on the screen?
# Basic Settings
How can I change the permissions for my apps?
# Basic Settings
How can I upgrade my device?
# Basic Settings
What to do with my used terminals?
# Basic Settings
How can I change the language of the device?
# Basic Settings
How can I check the IMEI number of my device?
# Basic Settings
How can I manage app notifications quickly and easily?
# Basic Settings
How can I change font size on display?
# Basic Settings
How can I take a screenshot?
# Basic Settings
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
What should I do if my device cannot send or receive messages?
# Message
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
How can I transfer data from the internal storage to the SD card?
# Storage
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
What should I do if my device cannot power on?
# Troubleshooting
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
What should I do if I cannot receive calls or miss calls constantly?
# Device
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
How to remove Google account from your device?
# Security
What should I do if the in-built applications of my device do not work?
# Internet & Applications
What should I do if my device’s battery drains under normal use?
# Troubleshooting
What should I do if the navigation buttons disappear from my screen?
# Home Screen
How can I set up my SD card?
# Storage
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
What should I do if my device system lags or freezes?
# Troubleshooting
How can I perform a factory reset on my device?
# Back Up & Reset
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
How can I use the Multi-screen Share function?
# Device
What can I do if my device heats up?
# Troubleshooting
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
What should I do if my device auto powers off?
# Troubleshooting
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
What should I do if I cannot turn on the camera app?
# Camera
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
How can I check the IMEI number of my device?
# Basic Settings
How can I upgrade my device?
# Basic Settings
What should I do if my device auto powers off?
# Troubleshooting
What should I do if my device’s battery drains under normal use?
# Troubleshooting
What should I do if my device cannot power on?
# Troubleshooting
What can I do if my device heats up?
# Troubleshooting
How can I use a SIM card to make video calls?
# Device
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What should I do if I cannot receive calls or miss calls constantly?
# Device
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
How to remove Google account from your device?
# Security
How can I change font size on display?
# Basic Settings
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
How can I take a screenshot?
# Basic Settings
What should I do if my device system lags or freezes?
# Troubleshooting
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
How can I use the Multi-screen Share function?
# Device
How can I change the permissions for my apps?
# Basic Settings
How can I change the language of the device?
# Basic Settings
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
How can I manage app notifications quickly and easily?
# Basic Settings
What should I do if I cannot receive calls or miss calls constantly?
# Device
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
What to do with my used terminals?
# Basic Settings
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
What should I do if the in-built applications of my device do not work?
# Internet & Applications
How can I set up my SD card?
# Storage
What should I do if my device cannot send or receive messages?
# Message
What should I do if the navigation buttons disappear from my screen?
# Home Screen
How can I create a video of what’s on the screen?
# Basic Settings
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
How can I transfer data from the internal storage to the SD card?
# Storage
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
How can I perform a factory reset on my device?
# Back Up & Reset
There is condensation or frosting at the freezing chamber door surface or food surface
# Cooling
The surface between fridge chamber and freezer chamber is warm
# Daily use
Foods in refrigerating chamber are frozen
# Cooling
The sides of the fridge are warm or hot
# Daily use
What should I do if the suction power becomes weak?
# Daily use
How to effectively filter pollen or indoor dust?
# First Steps
What do I need to know before the first use of my TCL Breeva Air Purifier?
# First Steps
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