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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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Why is fabric softener draining before the wash cycle starts, and how can I fix it?

The fabric softener volume (quantity) is too high. Please do not fill the drawer compartment with too much softener. If the softener volume exceeds the MAX level marked in the drawer, the liquid (softener) can drain off just after a while.