What should I do if my device can’t power on and shows black screen?
a) Make sure the power adapter is connected to the laptop, and the other end is plugged into a working power socket
b) Turn on the laptop power button, adjust the screen brightness to the appropriate level.
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the TCL (or Alcatel) website or APP “Support Center”.
b) Turn on the laptop power button, adjust the screen brightness to the appropriate level.
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the TCL (or Alcatel) website or APP “Support Center”.
