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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What to do if Wi-Fi connection has a weak signal or slow internet speed?

1.      Remove metal or thick protective cases — metal blocks Wi-Fi signals and reduces strength;

2.      Move your tablet closer to the router, and avoid interference (e.g., microwaves, cordless phones, other Wi-Fi routers);

3.      Switch Wi-Fi frequency bands: If your router supports both 2.4GHz and 5GHz, use 5GHz for faster speed/lower latency (short distance) or 2.4GHz for longer range (weaker signal but more stable);

4.      Close bandwidth-heavy apps (e.g., video streaming, large downloads) on other devices connected to the same router;

5.      Update your tablet to the latest version: Go to Settings > System > System update > Check for updates;

6.      Restart your tablet(see Q2, Step 5) and router.