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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What should I do if I forget the Wi-Fi key?

Method 1:

Log in to the Home page (Refer to "How can I access the Home page?" in the Basic Settings module). Go to Settings -> Wi-Fi -> Basic. Click the icon next to WiFi Password to check the password.


Method 2:

Reset the device to factory default settings.

Use a paper clip or a blunt pin to gently press the reset button for 8 seconds.

The Wi-Fi key will be reset to the default password, which can be found on the bottom label of the device.