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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What should I do if the tablet's touchscreen is unresponsive when I turn it on for the first time?

Simultaneously press and hold the Power key + Volume Up + Volume Down until the tablet displays a prompt "Long press the power key for at least 11 seconds to reboot". Then, continue to press and hold the Power key for 11 seconds to reboot the device.Go to “Settings”->”System”->”System update”->”Check for updates” to update to the latest version. The issues has already been solved by new software version.