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TCL Industries Holdings Co., Ltd. (the "Company") has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What should I do if my TCL PlayCube automatically turns off by itself?

If the PlayCube appears to turn off by itself, try disabling some of the energy efficiency functions.
1. See if Sleep Timer has been enabled. The Sleep Timer automatically turns the PlayCube off after a specified period of time. Go to “Setting” > “System” > “Power and energy” > “Power” > “Sleep Timer”.
2. If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it. Go to “Setting” > “System” > “Power and energy” > “Timer” > “Power Off Timer Type” & “Auto Power Off Time”,
Go to “Setting” > “System” > “Power and energy” > “Power” > “Switch Off Timer”.