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TCL Industries Holdings Co., Ltd. (the "Company") has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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Why cannot I use the watch for video calls?

 Ensure that video, camera, and audio permissions are enabled in the TCL Connect app. Follow the steps in Q11 to enable these permissions.
 Check if the camera is enabled:
 Go to Settings > User Permission in the app.
 Enable the camera.