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TCL Industries Holdings Co., Ltd. (the "Company") has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What to do if the connection is unstable or frequent disconnection occurs?

1. Ensure that the distance between the earbuds and the device does not exceed 10 meters and there are no obstacles (such as walls, metal objects) blocking.

 

2. Avoid being too close to other Bluetooth devices, Wi-Fi routers or 2.4GHz wireless devices to reduce signal interference.

 

3. Restart the earbuds (put them back into the charging case, close the lid for 10 seconds, then open again) and re-connect to the Bluetooth device.

 

4. Ensure that the earbud firmware and device system are up to date.

 

5. Delete the earbud Bluetooth connection record on the Bluetooth device and re-pair.