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TCL Industries Holdings Co., Ltd. (the "Company") has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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How can I perform a factory reset on my device?

Warning: this action will erase all your personal information and downloaded apps.

We strongly advise that you back up your personal data to prevent loss of personal data.

Please make sure the battery percentage is higher than 30%.

 

You can use the following steps to reset your device in the boot status.

1)     Go to “Menu”.

2)     Go to “Settings”. 

3)     Touch “System”.

4)     Touch “Erase all data (factor reset)” to start.

5)     Touch “Erase all data”.

6)     Touch “Erase all data”.

 

Factory reset while your device is in in Shutdown state.

a)       Power off the device, place the magnetic stylus. Press and hold the “Power” key, move up and down the magnetic stylus. After a line of small text appears next to the TCL logo, stop moving the pen up and down and simultaneously release the power key.

b)       Press “Fingerprint” key to select “Wipe data/factory reset” and press “Power” key to confirm;

c)       Select “Factory data reset” and press “Power” key to confirm;

d)       When the factory reset is complete, select “Reboot system now” and press “Power” key to confirm.