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TCL Industries Holdings Co., Ltd. (the "Company") has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What should I do if my device system lags or freezes?

a)     Try to restart your device.

b)     Charge your device until the battery level is at least 20%.

c)      Uninstall unused apps from time to time to ensure that your device has sufficient storage space.

d)     If the issue occurs in third-party apps, please uninstall the third-party apps responsible.

e)     If you are playing a game, watching online video or listening to online music, your device may lag or freeze because of a poor network connection. Check your network connection again.

f)       Try to reset or update your device. 

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the official website or APP “Support Center”.