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Notice

 

TCL Industries Holdings Co., Ltd. (the "Company") has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What should I do if my fingerprint unlock function works slowly or fails?

a)     Make sure there are no stains such as water or sweat on the fingerprint sensor. If there are, wipe the surface and try again. 

b)  Try to re-enter your fingerprint to your device by accessing “Menu”->“Settings”->“Security & privacy”-> “Fingerprint recognition”->confirm your Password security lock->“Add fingerprint”.

c)  Try to reset or update your device. 

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the official website or APP “Support Center”.