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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What kinds of inappropriate phone using habit may cause battery potential risk?
1) My phone can't charge properly
2) Make sure you are using a TCL battery and the charger from the box.
3) Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be inserted before plugging in the charger.
4) Make sure that your battery is not completely discharged; if battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.
5) Make sure charging is carried out under normal conditions (0°C to +40°C).
6) When abroad, check that the voltage input is compatible.