Why is there no 5G signal icon on my screen?
If there is no 5G indicator:
a) Contact your SIM card operator to check whether 5G service is available.
b) If this issue only occurs in a certain place, move to a location with a strong signal and try again.
Note: You can check network and signal status at “Settings”-> “My device” -> “Status” -> “SIM Status”.
Note: This Q&A question is only applicable to devices that support 5G signal connection.
Available settings and menus may vary depending on device model and software version.
a) Contact your SIM card operator to check whether 5G service is available.
b) If this issue only occurs in a certain place, move to a location with a strong signal and try again.
Note: You can check network and signal status at “Settings”-> “My device” -> “Status” -> “SIM Status”.
Note: This Q&A question is only applicable to devices that support 5G signal connection.
Available settings and menus may vary depending on device model and software version.
