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TCL Industries Holdings Co., Ltd. (the "Company") has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What should I do if my phone is stuck on the startup screen?

Check if the phone has entered Fastboot mode: Look for the English text "Fastboot mode" in the lower-left corner of the startup screen. This occurs when the volume side key and the power key are pressed at the same time, causing the device to enter Fastboot mode.
In this case, press and hold the power key for about 15 seconds. The phone will automatically reboot and start up normally.