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TCL Industries Holdings Co., Ltd. (the "Company") has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What should I do if my device does not respond when I switch the NXTPAPER key?

a)       Please confirm whether a third-party phone case is being used. Try removing the case to see if the issue is resolved. If the case contains magnets near the NXTPAPER key, it can interfere with and affect the key's functionality. We recommend using a case without magnets.

b)       Try to reset or update your device. (Refer to “How can I perform a factory reset on my device in the Back Up & Reset module” & “How can I upgrade my device in the Basic Settings module”).

 

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the official website or APP “Support Center”