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TCL Industries Holdings Co., Ltd. (the "Company") has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What to do if there is no sound in one ear or the sound is unbalanced?

1. Ensure correct wearing and align the sound unit with the ear canal.

 

2. Put the earbuds back into the charging case for re-pairing, or delete connection with the device and re-connect.

 

3. Check if the earbud firmware is up to date, update the firmware if necessary.