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Notice

 

TCL Industries Holdings Co., Ltd. (the "Company") has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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The watch is not connected to the network.

If only a SIM card is inserted and Wi‑Fi is not enabled, check as follows:

  • Confirm that the SIM card is working properly. To verify, insert the SIM card into a phone and check whether the phone can access the internet.

  • Check whether the SIM card is installed correctly; if it is loose or inserted incorrectly, reinstall it.

  • Move the watch to an area with better signal (for example, near a window or outdoors) and try again.

  • Restart the watch: Restarting the device usually resolves temporary network issues.

If a SIM card is inserted and the watch’s Wi‑Fi is turned on and connected, check as follows:

  • Try turning off the Wi‑Fi switch first and then retry to rule out issues caused by a poor Wi‑Fi connection.