Country
Notice
TCL Industries Holdings Co., Ltd. (the "Company") has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More
Close
FAQ
Filters
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
When I touch on display the smartphone makes a zoom on display. How can I stop this feature?
# Home Screen
What should I do if my device cannot send or receive messages?
# Message
How can I back up my data on the device?
# Back Up & Reset
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
How can I turn on USB debugging?
# Device
How can I create a video of what’s on the screen?
# Basic Settings
What should I do if I cannot receive calls or miss calls constantly? (only for 4G version)
# Phone Calls
How can I transfer data from the internal storage to the SD card?
# Storage
How can I transfer data from the internal storage to the SD card?
# Storage
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
What can I do if my app show “App paused” when I touch it?
# Basic Settings
How can I change the permissions for my apps?
# Basic Settings
How can I perform a factory reset on my tablet?
# Back Up & Reset
What should I do if my device cannot power on?
# Troubleshooting
What should I do if my device system lags or freezes?
# Troubleshooting
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
How can I format SD card in my device?
# Storage
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
What can I do if my tablet screen is yellowing?
# Basic Settings
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
How does my tablet connect to a Wi-Fi network?
# Internet & Applications
How can I upgrade my device?
# Basic Settings
How can I use the Talkback feature?
# Others
What should I do if I cannot receive calls or miss calls constantly?
# Device
How can I activate the accessibility menu?
# Basic Settings
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
How can I take a screenshot?
# Basic Settings
How to remove Google account from your device?
# Security
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
What should I do if the in-built applications of my device do not work?
# Internet & Applications
How can I connect my tablet to a PC via a USB cable?
# Troubleshooting
What to do with my used terminals?
# Basic Settings
How can I manage app notification quick and easy?
# Basic Settings
What should I do if my device’s battery drains under normal use?
# Troubleshooting
How can I change the default ringtone and adjust the volume for incoming calls?(only for 4G version)
# Ringtone & Sounds
What should I do if the navigation buttons disappear from my screen?
# Home Screen
What kinds of tablet use may potentially damage the battery?
# Troubleshooting
How can I set up my SD card?
# Storage
What to do with my used terminals?
# Others
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
How can I create a video of what's on the screen?
# Basic Settings
How can I change the language of the device?
# Basic Settings
How can I use float window / split screen?
# Internet & Applications
What should I do if my device system lags or freezes?
# Troubleshooting
What should I do when I insert or remove a SIM card?(only for 4G version)
# Device
How can I perform a factory reset on my device?
# Back Up & Reset
How can I change the language of the device?
# Basic Settings
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
How can I change the permissions for my apps?
# Basic Settings
How can I use the Multi-screen Share function?
# Device
How can I use a SIM card to do video calls?
# Phone Calls
How can I check the IMEI number of my device?
# Basic Settings
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
What can I do if my device heats up?
# Troubleshooting
How can I check the IMEI number (4G version) or Serial number (Wi-Fi version) of my device?
# Basic Settings
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
How can I change font size on display?
# Home Screen
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
How can I set up my device when I turn it on for the first time?
# Basic Settings
How can I manage app notifications quickly and easily?
# Basic Settings
How can I do if navigation buttons disappear on my screen?
# Home Screen
What should I do if my device auto powers off?
# Troubleshooting
How to import your contacts directly into your Google Account?
# Contact
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What can I do if my tablet asks me to enter Google account data after a factory reset has been made?
# Security
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
How can I silence the ringtone of an incoming call? (only for 4G version)
# Phone Calls
What should I do if I cannot turn on the camera app?
# Camera
How can I set up my SD card?
# Storage
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
How can I change font size on display?
# Basic Settings
How can I take a screenshot?
# Basic Settings
How can I check the IMEI number of my device?
# Basic Settings
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
How can I upgrade my device?
# Basic Settings
What should I do if my device auto powers off?
# Troubleshooting
How to remove Google account from your device?
# Security
How can I change font size on display?
# Basic Settings
What should I do if my device’s battery drains under normal use?
# Troubleshooting
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
How can I take a screenshot?
# Basic Settings
What should I do if my device cannot power on?
# Troubleshooting
What should I do if my device system lags or freezes?
# Troubleshooting
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
How can I use the Multi-screen Share function?
# Device
How can I change the permissions for my apps?
# Basic Settings
How can I change the language of the device?
# Basic Settings
What can I do if my device heats up?
# Troubleshooting
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
How can I manage app notifications quickly and easily?
# Basic Settings
How can I use a SIM card to make video calls?
# Device
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What should I do if I cannot receive calls or miss calls constantly?
# Device
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
What to do with my used terminals?
# Basic Settings
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
What should I do if the in-built applications of my device do not work?
# Internet & Applications
What should I do if I cannot receive calls or miss calls constantly?
# Device
How can I set up my SD card?
# Storage
What should I do if my device cannot send or receive messages?
# Message
What should I do if the navigation buttons disappear from my screen?
# Home Screen
How can I create a video of what’s on the screen?
# Basic Settings
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
How can I transfer data from the internal storage to the SD card?
# Storage
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
How can I perform a factory reset on my device?
# Back Up & Reset
DISCOVER THE IDEAL TV FOR YOU
START THE EXPERIENCE
Terms & Conditions
Cookies Policy
Privacy Notice
Conflict Minerals
Environmental Performance
CSR Report
Sitemap
Copyright © 2025 TCL. All Rights Reserved.
