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TCL MOVETIME Kids' Watch MT48 |
: TCL MOVETIME MT48

TCL MOVETIME Kids' Watch MT48

FAQ

Filters

How do I cancel my subscription and request a refund?

# AI Features

How can I get help in case I have difficulty in using the watch?

# Troubleshooting

What should I do if the image recognition feature still doesn't work after payment?

# AI Features

What language will the image recognition system respond to?

# AI Features

When using the “AI Image Creator" feature, is it normal for the generated image to not match the input prompt?

# AI Features

What should be noted during daily use to protect the waterproof function?

# Water resistance

If my device is damaged due to water ingress, is it still covered by the warranty?

# Water resistance

What should I do if the device falls into water?

# Water resistance

Is the waterproof performance of the product permanent?

# Water resistance

Can I use it while bathing, in a sauna, or in a hot spring?

# Water resistance

Can I use it for high-speed water sports (such as diving or surfing)?

# Water resistance

Why cannot I use the watch for video calls?

# Video call

Can I use it in swimming pool？

# Water resistance

Can I use it in sea water？

# Water resistance

Does IP68 mean that my product can be used indefinitely at any depth in water?

# Water resistance

What is IP68 rating?

# Water resistance

Why am I not receiving notifications from the TCL Connect App?

# Notifications

Why is the location inaccurate, or why can’t I find my child?

# Location

How can watch add new friends?

# Role

How can family members obtain administrator permission?

# Role

Other family members want to be added into the contacts list. How can I do?

# Role

What do administrator, non-administrator, and contacts mean? What are their respective permissions?

# Role

Why cannot I pair my watch with my phone after changing my phone number?

# Basic Settings

How do I unpair your watch from your phone?

# Basic Settings

If I deleted my watch from the TCL Connect app, how can I re-bind the watch with my phone?

# Basic Settings

How can I download TCL Connect app and create an account?

# Basic Settings

I’ve downloaded TCL Connect App, How can I pair my watch with my phone?

# Basic Settings

Where can I get QR code?

# Basic Settings