TCL is proud to have been recognized for Customer Service, winning Gold, Silver and Bronze Stevie® Awards across six Customer Service categories at the annual Stevie Awards for Sales & Customer Service.
The Stevie Awards are the world’s top honors for customer service, contact center, business development, and sales professionals. More than 2,700 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition.
In 2015, TCL restructured its After Sales Service leadership team and renamed the department to support the brand’s mission of Customer Advocacy. This structure and focus allowed for dramatic gains in Customer Satisfaction, Customer Loyalty and First Contact Resolution.
As always, the customer-facing teams within TCL have remained committed to analyzing its product support system to fine tune processes and exceed customer expectations. The recent recognition at the 13th annual Stevie Awards underscores that unwavering commitment to customer excellence.
In addition to delivering premium products, TCL is also committed to making sure customers receive best-in-class experience overall. With TCL’s aggressive ascent to the ranks of the world’s top consumer electronics brands, it’s exciting to see the team solidify those efforts and help TCL reach new heights.