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TCL CrystalClip | Open-ear comfort. Elevated sound.
: TCL CrystalClip

TCL CrystalClip

Open-ear comfort. Elevated sound.

FAQ

Filters

Which situations are not covered by the warranty?

# Warranty & Service

How to apply for warranty service?

# Warranty & Service

What is the warranty period of the earbuds?

# Warranty & Service

What to do with my used terminals?

# Troubleshooting

What to do if there is no sound in one ear or the sound is unbalanced?

# Troubleshooting

What to do if the earbuds cannot be turned on or charged?

# Troubleshooting

How to store the earbuds when not in use for a long time?

# Cleaning & Maintenance

How to clean the clip-on earbuds?

# Cleaning & Maintenance

How to update the earbud firmware?

# APP & Firmware

Is it necessary to download the supporting APP for use?

# APP & Firmware

How to handle the earbuds after sports or contact with liquids?

# Water Resistance & Durability

What is the water resistance rating of the earbuds? In which scenarios can they be used?

# Water Resistance & Durability

How to improve sound quality?

# Sound Quality & Calls

Is the sound leakage of clip-on earbuds serious? How to reduce sound leakage?

# Sound Quality & Calls

Do the earbuds support "Find My Earbuds" function? How to use it?

# Functions & Operations

Do the earbuds have a low-latency function? How to enable it?

# Functions & Operations

Do the earbuds support voice assistants?

# Functions & Operations

What functions do the earbuds have? How to operate?

# Functions & Operations

What should be noted when charging?

# Battery & Charging

How to check the battery level of the earbuds and charging case?

# Battery & Charging

Does it support fast charging function? How long does it take to charge?

# Battery & Charging

What is the battery life of the earbuds and charging case?

# Battery & Charging

Will long-term wearing cause discomfort?

# Wearing & Comfort

Will wearing glasses affect the use?

# Wearing & Comfort

Will the clip-on earbuds fall off easily when worn?

# Wearing & Comfort

How to wear the clip-on earbuds correctly?

# Wearing & Comfort

What should I do if I can't find my earbuds on the pairing list of my device to make connection for the first time?

# Pairing & Connection

What can I do if I can't connect the earbuds with my device?

# Pairing & Connection

How to disconnect from a Bluetooth device?

# Pairing & Connection

What to do if the connection is unstable or frequent disconnection occurs?

# Pairing & Connection

Do the earbuds support simultaneous connection to two devices? (Dual-device connection)

# Pairing & Connection

How to pair the clip-on earbuds with a device?

# Pairing & Connection