As a member of the team, individuals have the ability to directly impact product development and TCL brand perception. Members also have empowerment to develop tools, processes, and support strategies to better support TCL customers. Our role gives us the opportunity to explore, develop knowledge of, and influence the implementation of cutting edge TCL technologies. The right candidate must possess leadership skills to assist with solving customer issues and enabling customers to get the most value from their products. This includes working with customers directly to solve Level 1 and 2 issues, collaborating with service partners and documenting solutions for overall consumption. The position will require a broad base knowledge of consumer electronics across various multimedia layers to improve our customer experience. This individual will also be responsible for supporting our service partner(s) to provide exceptional service to our customers.
Duties may include but are not limited to: