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WELCOME TO TCL SERVICE CENTER
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FAQ
Accessories
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Audio
Network Issues
Display Video
Power
Software System
Setup
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Unable to search for Wi-Fi hotspot
In case that your TV cannot search for Wi-Fi hotspot, please follow the steps below to check and set up your TV.
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SPDIF
The TV digital sound output can be connected to audio device of home theatre by using this function
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Unable to search for Wi-Fi hotspot
In case that your TV cannot search for Wi-Fi hotspot, please follow the steps below to check and set up your TV.
READ MORE
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SPDIF
The TV digital sound output can be connected to audio device of home theatre by using this function
READ MORE
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Unable to search for Wi-Fi hotspot
In case that your TV cannot search for Wi-Fi hotspot, please follow the steps below to check and set up your TV.
READ MORE
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Unable to search for Wi-Fi hotspot
In case that your TV cannot search for Wi-Fi hotspot, please follow the steps below to check and set up your TV.
READ MORE
-
Unable to search for Wi-Fi hotspot
In case that your TV cannot search for Wi-Fi hotspot, please follow the steps below to check and set up your TV.
READ MORE
-
Unable to search for Wi-Fi hotspot
In case that your TV cannot search for Wi-Fi hotspot, please follow the steps below to check and set up your TV.
READ MORE
-
SPDIF
The TV digital sound output can be connected to audio device of home theatre by using this function.
READ MORE
-
Unable to search for Wi-Fi hotspot
In case that your TV cannot search for Wi-Fi hotspot, please follow the steps below to check and set up your TV.
READ MORE
-
SPDIF
The TV digital sound output can be connected to audio device of home theatre by using this function
READ MORE
-
Unable to search for Wi-Fi hotspot
In case that your TV cannot search for Wi-Fi hotspot, please follow the steps below to check and set up your TV.
READ MORE
-
Unable to search for Wi-Fi hotspot
In case that your TV cannot search for Wi-Fi hotspot, please follow the steps below to check and set up your TV.
READ MORE
-
SPDIF
The TV digital sound output can be connected to audio device of home theatre by using this function.
READ MORE
-
Unable to search for Wi-Fi hotspot
In case that your TV cannot search for Wi-Fi hotspot, please follow the steps below to check and set up your TV.
READ MORE
-
SPDIF
The TV digital sound output can be connected to audio device of home theatre by using this function.
READ MORE
-
Unable to search for Wi-Fi hotspot
In case that your TV cannot search for Wi-Fi hotspot, please follow the steps below to check and set up your TV.
READ MORE
-
Unable to search for Wi-Fi hotspot
In case that your TV cannot search for Wi-Fi hotspot, please follow the steps below to check and set up your TV.
READ MORE
-
Unable to search for Wi-Fi hotspot
In case that your TV cannot search for Wi-Fi hotspot, please follow the steps below to check and set up your TV.
READ MORE
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Unable to search for Wi-Fi hotspot
Unable to search for Wi-Fi hotspot
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Wireless
Wireless
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T-cast
T-cast
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APP Store
APP Store
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Network Bandwidth Recommendation for Netflix
Network Bandwidth Recommendation for Netflix
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HDR
This model supports HDR
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T-cast
T-cast
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Network Bandwidth Recommendation for Netflix
Network Bandwidth Recommendation for Netflix
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HDR
This model supports HDR
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T-cast
T-cast
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Network Bandwidth Recommendation for Netflix
Network Bandwidth Recommendation for Netflix
READ MORE
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HDR
This model supports HDR
READ MORE
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T-cast
T-cast
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Network Bandwidth Recommendation for Netflix
Network Bandwidth Recommendation for Netflix
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How to add and remove YouTube
How to add and remove YouTube
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Network Bandwidth Recommendation for Netflix
Network Bandwidth Recommendation for Netflix
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How to add and remove YouTube
How to add and remove YouTube
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Network Bandwidth Recommendation for Netflix
Network Bandwidth Recommendation for Netflix
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HDR
This mdoel does not support HDR
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Network Bandwidth Recommendation for Netflix
Network Bandwidth Recommendation for Netflix
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HDR
This mdoel does not support HDR
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T-cast
T-cast
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APP Store
APP Store
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T-cast
T-cast
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APP Store
APP Store
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T-cast
T-cast
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APP Store
APP Store
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T-cast
T-cast
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Smart Volume
When “Smart Volume” is on, the system will automatically adjust the play volume.
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Serious distortion of sound
Serious distortion of sound
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Intermittent sound
Intermittent sound
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Serious distortion of sound
Serious distortion of sound
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Smart Volume
When “Smart Volume” is on, the system will automatically adjust the play volume.
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Intermittent sound
Intermittent sound
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Smart Volume
When “Smart Volume” is on, the system will automatically adjust the play volume.
READ MORE
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Serious distortion of sound
Serious distortion of sound
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Intermittent sound
Intermittent sound
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Serious distortion of sound
Serious distortion of sound
READ MORE
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Smart Volume
When “Smart Volume” is on, the system will automatically adjust the play volume.
READ MORE
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Intermittent sound
Intermittent sound
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Serious distortion of sound
Serious distortion of sound
READ MORE
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Intermittent sound
Intermittent sound
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Serious distortion of sound
Serious distortion of sound
READ MORE
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Intermittent sound
Intermittent sound
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Serious distortion of sound
Serious distortion of sound
READ MORE
-
Intermittent sound
Intermittent sound
READ MORE
-
Serious distortion of sound
Serious distortion of sound
READ MORE
-
Intermittent sound
Intermittent sound
READ MORE
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Serious distortion of sound
Serious distortion of sound
READ MORE
-
Intermittent sound
Intermittent sound
READ MORE
-
Serious distortion of sound
Serious distortion of sound
READ MORE
-
Intermittent sound
Intermittent sound
READ MORE
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Intermittent sound
Intermittent sound
READ MORE
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Smart Volume
When “Smart Volume” is on, the system will automatically adjust the play volume.
READ MORE
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Serious distortion of sound
Serious distortion of sound
READ MORE
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Intermittent sound
Intermittent sound
READ MORE
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Smart Volume
When “Smart Volume” is on, the system will automatically adjust the play volume.
READ MORE
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Serious distortion of sound
Serious distortion of sound
READ MORE
-
Intermittent sound
Intermittent sound
READ MORE
-
Smart Volume
When “Smart Volume” is on, the system will automatically adjust the play volume.
READ MORE
-
Serious distortion of sound
Serious distortion of sound
READ MORE
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Intermittent sound
Intermittent sound
READ MORE
-
Serious distortion of sound
Serious distortion of sound
READ MORE
-
Intermittent sound
Intermittent sound
READ MORE
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Serious distortion of sound
Serious distortion of sound
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Intermittent sound
Intermittent sound
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Intermittent sound
Intermittent sound
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Network Upgrade Failed
Network Upgrade failed
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TV cannot be turned on after network upgrade
TV cannot be turned on after network upgrade
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No network upgrade prompt
No network upgrade prompt
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Incomplete Network Upgrade
Incomplete Network Upgrade
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Unable to identify upgrade file with USB upgrade software
Unable to identify upgrade file with USB upgrade software
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Black or crash screen after USB upgrading
Black or crash screen after USB upgrading
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TV cycle power on and off after USB upgrading
TV cycle power on and off after USB upgrading
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Network Upgrade Failed
Nerwork Upgrade Failed
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TV cannot be turned on after network upgrade
TV cannot be turned on after network upgrade
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No network upgrade prompt
No network upgrade prompt
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Incomplete Network Upgrade
Incomplete Network Upgrade
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Unable to identify upgrade file with USB upgrade software
Unable to identify upgrade file with USB upgrade software
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Black or crash screen after USB upgrading
Black or crash screen after USB upgrading
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TV cycle power on and off after USB upgrading
TV cycle power on and off after USB upgrading
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Network Upgrade Failed
Nerwork Upgrade Failed
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TV cannot be turned on after network upgrade
TV cannot be turned on after network upgrade
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No network upgrade prompt
No network upgrade prompt
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Incomplete Network Upgrade
Incomplete Network Upgrade
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Unable to identify upgrade file with USB upgrade software
Unable to identify upgrade file with USB upgrade software
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TV cycle power on and off after USB upgrading
TV cycle power on and off after USB upgrading
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Black or crash screen after USB upgrading
Black or crash screen after USB upgrading
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Network Upgrade Failed
Network Upgrade Failed
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TV cannot be turned on after network upgrade
TV cannot be turned on after network upgrade
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No network upgrade prompt
No network upgrade prompt
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Incomplete Network Upgrade
Incomplete Network Upgrade
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Unable to identify upgrade file with USB upgrade software
Unable to identify upgrade file with USB upgrade software
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Black or crash screen after USB upgrading
Black or crash screen after USB upgrading
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TV cycle power on and off after USB upgrading
TV cycle power on and off after USB upgrading
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Network Upgrade Failed
Network Upgrade Failed
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TV cannot be turned on after network upgrade
TV cannot be turned on after network upgrade
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No network upgrade prompt
No network upgrade prompt
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Incomplete Network Upgrade
Incomplete Network Upgrade
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Unable to identify upgrade file with USB upgrade software
Unable to identify upgrade file with USB upgrade software
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Black or crash screen after USB upgrading
Black or crash screen after USB upgrading
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TV cycle power on and off after USB upgrading
TV cycle power on and off after USB upgrading
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Network Upgrade Failed
Network Upgrade Failed
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TV cannot be turned on after network upgrade
TV cannot be turned on after network upgrade
READ MORE
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No network upgrade prompt
No network upgrade prompt
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Incomplete Network Upgrade
Incomplete Network Upgrade
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Unable to identify upgrade file with USB upgrade software
Unable to identify upgrade file with USB upgrade software
READ MORE
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Black or crash screen after USB upgrading
Black or crash screen after USB upgrading
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TV cycle power on and off after USB upgrading
TV cycle power on and off after USB upgrading
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Network Upgrade Failed
Network Upgrade Failed
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TV cannot be turned on after network upgrade
TV cannot be turned on after network upgrade
READ MORE
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No network upgrade prompt
No network upgrade prompt
READ MORE
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Incomplete Network Upgrade
Incomplete Network Upgrade
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Unable to identify upgrade file with USB upgrade software
Unable to identify upgrade file with USB upgrade software
READ MORE
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Black or crash screen after USB upgrading
Black or crash screen after USB upgrading
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TV cycle power on and off after USB upgrading
TV cycle power on and off after USB upgrading
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Network Upgrade Failed
Network Upgrade Failed
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TV cannot be turned on after network upgrade
TV cannot be turned on after network upgrade
READ MORE
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No network upgrade prompt
No network upgrade prompt
READ MORE
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Incomplete Network Upgrade
Incomplete Network Upgrade
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Unable to identify upgrade file with USB upgrade software
Unable to identify upgrade file with USB upgrade software
READ MORE
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Black or crash screen after USB upgrading
Black or crash screen after USB upgrading
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TV cycle power on and off after USB upgrading
TV cycle power on and off after USB upgrading
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Network Upgrade Failed
Network Upgrade Failed
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TV cannot be turned on after network upgrade
TV cannot be turned on after network upgrade
READ MORE
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No network upgrade prompt
No network upgrade prompt
READ MORE
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Incomplete Network Upgrade
Incomplete Network Upgrade
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Unable to identify upgrade file with USB upgrade software
Unable to identify upgrade file with USB upgrade software
READ MORE
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Black or crash screen after USB upgrading
Black or crash screen after USB upgrading
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TV cycle power on and off after USB upgrading
TV cycle power on and off after USB upgrading
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Network Upgrade Failed
Network Upgrade Failed
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TV cannot be turned on after network upgrade
TV cannot be turned on after network upgrade
READ MORE
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No network upgrade prompt
No network upgrade prompt
READ MORE
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Incomplete Network Upgrade
Incomplete Network Upgrade
READ MORE
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Unable to identify upgrade file with USB upgrade software
Unable to identify upgrade file with USB upgrade software
READ MORE
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Black or crash screen after USB upgrading
Black or crash screen after USB upgrading
READ MORE
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TV cycle power on and off after USB upgrading
TV cycle power on and off after USB upgrading
READ MORE
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Network Upgrade Failed
Network Upgrade Failed
READ MORE
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TV cannot be turned on after network upgrade
TV cannot be turned on after network upgrade
READ MORE
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No network upgrade prompt
No network upgrade prompt
READ MORE
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Incomplete Network Upgrade
Incomplete Network Upgrade
READ MORE
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Unable to identify upgrade file with USB upgrade software
Unable to identify upgrade file with USB upgrade software
READ MORE
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Black or crash screen after USB upgrading
Black or crash screen after USB upgrading
READ MORE
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TV cycle power on and off after USB upgrading
TV cycle power on and off after USB upgrading
READ MORE
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Network Upgrade Failed
Network Upgrade Failed
READ MORE
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TV cannot be turned on after network upgrade
TV cannot be turned on after network upgrade
READ MORE
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No network upgrade prompt
No network upgrade prompt
READ MORE
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Unable to identify upgrade file with USB upgrade software
Unable to identify upgrade file with USB upgrade software
READ MORE
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Black or crash screen after USB upgrading
Black or crash screen after USB upgrading
READ MORE
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TV cycle power on and off after USB upgrading
TV cycle power on and off after USB upgrading
READ MORE
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Network Upgrade Failed
Network Upgrade Failed
READ MORE
-
TV cannot be turned on after network upgrade
TV cannot be turned on after network upgrade
READ MORE
-
No network upgrade prompt
No network upgrade prompt
READ MORE
-
Incomplete Network Upgrade
Incomplete Network Upgrade
READ MORE
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Unable to identify upgrade file with USB upgrade software
Unable to identify upgrade file with USB upgrade software
READ MORE
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Black or crash screen after USB upgrading
Black or crash screen after USB upgrading
READ MORE
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TV cycle power on and off after USB upgrading
TV cycle power on and off after USB upgrading
READ MORE
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Network Upgrade Failed
Network Upgrade Failed
READ MORE
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TV cannot be turned on after network upgrade
TV cannot be turned on after network upgrade
READ MORE
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No network upgrade prompt
No network upgrade prompt
READ MORE
-
Incomplete Network Upgrade
Incomplete Network Upgrade
READ MORE
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Unable to identify upgrade file with USB upgrade software
Unable to identify upgrade file with USB upgrade software
READ MORE
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Black or crash screen after USB upgrading
Black or crash screen after USB upgrading
READ MORE
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TV cycle power on and off after USB upgrading
TV cycle power on and off after USB upgrading
READ MORE
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Network Upgrade Failed
Network Upgrade Failed
READ MORE
-
TV cannot be turned on after network upgrade
TV cannot be turned on after network upgrade
READ MORE
-
No network upgrade prompt
No network upgrade prompt
READ MORE
-
Incomplete Network Upgrade
Incomplete Network Upgrade
READ MORE
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Unable to identify upgrade file with USB upgrade software
Unable to identify upgrade file with USB upgrade software
READ MORE
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Black or crash screen after USB upgrading
Black or crash screen after USB upgrading
READ MORE
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TV cycle power on and off after USB upgrading
TV cycle power on and off after USB upgrading
READ MORE
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Network Upgrade Failed
Network Upgrade Failed
READ MORE
-
TV cannot be turned on after network upgrade
TV cannot be turned on after network upgrade
READ MORE
-
No network upgrade prompt
No network upgrade prompt
READ MORE
-
Incomplete Network Upgrade
Incomplete Network Upgrade
READ MORE
-
Unable to identify upgrade file with USB upgrade software
Unable to identify upgrade file with USB upgrade software
READ MORE
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Black or crash screen after USB upgrading
Black or crash screen after USB upgrading
READ MORE
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TV cycle power on and off after USB upgrading
TV cycle power on and off after USB upgrading
READ MORE
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Network Upgrade Failed
Network Upgrade Failed
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Natural Light
The main function of natural light is to save power
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The picture color is abnormal, with large area of watermarks
The picture color is abnormal, with large area of watermarks
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Natural Light
The main function of natural light is to save power.
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Auto Overscan
When this function is on, 95% of the picture will be magnified to the entire screen, resulting in loss of image edge information.
READ MORE
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The picture color is abnormal, with large area of watermarks
The picture color is abnormal, with large area of watermarks
READ MORE
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The picture color is abnormal, with large area of watermarks
The picture color is abnormal, with large area of watermarks
READ MORE
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The picture color is abnormal, with large area of watermarks
The picture color is abnormal, with large area of watermarks
READ MORE
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Natural Light
The main function of natural light is to save power.
READ MORE
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Auto Overscan
Auto Overscan function: When this function is on, 95% of the picture will be magnified to the entire screen, resulting in loss of image edge information.
READ MORE
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The picture color is abnormal, with large area of watermarks
The picture color is abnormal, with large area of watermarks
READ MORE
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Natural Light
The main function of natural light is to save power.
READ MORE
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Auto Overscan
Auto Overscan function: When this function is on, 95% of the picture will be magnified to the entire screen, resulting in loss of image edge information.
READ MORE
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Natural Light
The main function of natural light is to save power.
READ MORE
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Auto Overscan
Auto Overscan function: When this function is on, 95% of the picture will be magnified to the entire screen, resulting in loss of image edge information.
READ MORE
-
The picture color is abnormal, with large area of watermarks
The picture color is abnormal, with large area of watermarks
READ MORE
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The picture color is abnormal, with large area of watermarks
The picture color is abnormal, with large area of watermarks
READ MORE
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The picture color is abnormal, with large area of watermarks
The picture color is abnormal, with large area of watermarks
READ MORE
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Natural Light
The main function of natural light is to save power.
READ MORE
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Auto Overscan
When this function is on, 95% of the picture will be magnified to the entire screen, resulting in loss of image edge information.
READ MORE
-
The picture color is abnormal, with large area of watermarks
The picture color is abnormal, with large area of watermarks
READ MORE
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The picture color is abnormal, with large area of watermarks
The picture color is abnormal, with large area of watermarks
READ MORE
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Power On Failure
Power On Failure
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TV displays a black screen and the standby LED lights up
TV displays a black screen and the standby LED lights up
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Power On Failure
Power On Failure
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TV displays a black screen and the standby LED lights up
TV displays a black screen and the standby LED lights up
READ MORE
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Power On Failure
Power On Failure
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TV displays a black screen and the standby LED lights up
TV displays a black screen and the standby LED lights up
READ MORE
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Power On Failure
Power On Failure
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TV displays a black screen and the standby LED lights up
TV displays a black screen and the standby LED lights up
READ MORE
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Power On Failure
Power On Failure
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TV displays a black screen and the standby LED lights up
TV displays a black screen and the standby LED lights up
READ MORE
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Power On Failure
Power On Failure
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TV displays a black screen and the standby LED lights up
TV displays a black screen and the standby LED lights up
READ MORE
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Power On Failure
Power On Failure
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TV displays a black screen and the standby LED lights up
TV displays a black screen and the standby LED lights up
READ MORE
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Power On Failure
Power On Failure
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TV displays a black screen and the standby LED lights up
TV displays a black screen and the standby LED lights up
READ MORE
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Power On Failure
Power On Failure
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Power On Failure
Power On Failure
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TV displays a black screen and the standby LED lights up
TV displays a black screen and the standby LED lights up
READ MORE
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Power On Failure
Power On Failure
READ MORE
-
TV displays a black screen and the standby LED lights up
TV displays a black screen and the standby LED lights up
READ MORE
-
Power On Failure
Power On Failure
READ MORE
-
TV displays a black screen and the standby LED lights up
TV displays a black screen and the standby LED lights up
READ MORE
-
Power On Failure
Power On Failure
READ MORE
-
TV displays a black screen and the standby LED lights up
TV displays a black screen and the standby LED lights up
READ MORE
-
Power On Failure
Power On Failure
READ MORE
-
TV displays a black screen and the standby LED lights up
TV displays a black screen and the standby LED lights up
READ MORE
-
Power On Failure
Power On Failure
READ MORE
-
TV displays a black screen and the standby LED lights up
TV displays a black screen and the standby LED lights up
READ MORE
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Power On Failure
Power On Failure
READ MORE
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TV displays a black screen and the standby LED lights up
TV displays a black screen and the standby LED lights up
READ MORE
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Boot Wizard
Boot Wizard
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Boot Wizard
Boot Wizard
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Home Page Deployment
Home Page Deployment
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Home Page Deployment
Home Page Deployment
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Home Page Deployment
Home Page Deployment
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Home Page Deployment
Home Page Deployment
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Boot Wizard
Boot Wizard
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Home Page Deployment
Home Page Deployment
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Auto Overscan
Auto Overscan function: When this function is on, 95% of the picture will be magnified to the entire screen, resulting in loss of image edge information.
READ MORE
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Auto Format
Restore the “Screen mode” to the default ratio, which is the ratio of the length to width ratio to the original video.
READ MORE
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Boot Wizard
Boot Wizard
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Auto Overscan
Auto Overscan function: When this function is on, 95% of the picture will be magnified to the entire screen, resulting in loss of image edge information.
READ MORE
-
Auto Format
Auto Overscan function: When this function is on, 95% of the picture will be magnified to the entire screen, resulting in loss of image edge information.
READ MORE
